jaja is a good card to have. Recognized everywhere and very speedy payments at usage. The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purch... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept in... See more
Company replied
Only 4* as the guidance during signinv ip was incomplete. I intended to take advantage of the transfer to pay off another credit card. The whole process to sign up etc was well ofganised and was 5... See more
Company replied
Straight forward setting up on the account, my experience as a more mature person, not Tech 100% savvy, everything was so easy no hassle no need to phone anyone, everything explained so easily. The se... See more
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Company details
About Jaja
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
Contact info
PO Box 10782, LE18 9HS, Wigston, United Kingdom
- www.jaja.co.uk
4.5
Excellent
16K reviews
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Excellent service..
10 June 2026
Reply from Jaja
Hi there 😊
Thank you for your excellent feedback! We're so pleased to hear you've had a great experience with our service 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Easily to apply
29 June 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you found the application process easy and straightforward 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear everything is going well and that you're happy with your experience 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Great card and great experience
Great, Jaja gave us a great card to help us build credit
9 June 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear your JAJA Credit Card has been helping you build your credit and that you're having a great experience 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Took out this card specifically to take…
Took out this card specifically to take advantage of the 0% balance transfer offer. When I went to complete the transfer, I discovered they don’t accept balance transfers from my current credit card provider. This information wasn’t clear beforehand, and because I’d already applied for this card, I’m now unable to get another 0% balance transfer card elsewhere due to the recent credit application.
As a result, I’m in a worse financial position than before. I tried to contact customer service for help, but could only speak to a chatbot, with no option to speak to a human adviser until Monday. This has been a very frustrating experience.
9 June 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you're enjoying your experience and that you're happy with your card 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Great professional service.
14 June 2026
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you've had a great experience with our professional service 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
In one word Jaja Credit Card can be described as easy
Great credit card company. You may not have heard of Jaja but their application process is easy to navigate through it. The app is really good, in my opinion it is easy to use, easy to find out your spending and easy to make payments via your bank. Payments are quickly applied to your account.
14 June 2026
Reply from Jaja
Hi there 😊
Thank you for your wonderful feedback! We're so pleased to hear you've found the application process easy to navigate and that you're enjoying using the app to manage your spending and make payments 💳✨ It's great to know your payments are being applied quickly too!
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you found our service friendly and customer-focused 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Good communication alerts when spending…
Good communication alerts when spending straightforward
7 June 2026
Reply from Jaja
Hi Colin!
We're happy to hear that our communication alerts are straightforward and helpful for your spending. 💳✨We appreciate your positive feedback!😊
Thank you,
Shannon
I have no issues with jaja even…
I have no issues with jaja even transfered a diff card balance to it
26 June 2026
Reply from Jaja
Hi Tony!
We're so happy to hear you've had such a positive experience with us, especially with your balance transfer! We truly appreciate your feedback.😊✨
Thank you,
Shannon
Reply from Jaja
Hi there 😊
Thank you for your lovely feedback! We're so pleased to hear you've had a good experience with our service 💳✨
We really appreciate you taking the time to share your experience with us 🚀😊
Thank you,
Shannon
Card got used fraudulently basically…
Card got used fraudulently basically said it was my own fault, customer service non existent, they told me to wait till payments cleared before contacting them again instead of cancelling the payments then not refunding my account . Update jaja say I have to pay the money as they couldn’t find where my card had been compromised 8 transactions were online 1 in Italy within minutes of each other no notification saying my card had been used and I’ve never been to Italy and I can’t prove where someone got my details so it’s tough luck if you get fraud on your account it’s your fault so you have to pay. !!!!!!!!!!!!
26 June 2026
Unprompted review
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
Quick application and easy to use app
Quick application and easy to use app. All good so far. Just waiting on card to arrive but the set up and good offers are seamless and quick
26 June 2026
Reply from Jaja
Hi there!
We are so glad to hear that you found our application process and app easy to use. We appreciate your positive feedback and are confident you will enjoy your card once it arrives.💳✨
Thank you,
Shannon
It's a no nonsense credit card they act…
It's a no nonsense credit card they act responsibly and give a fair rate also good for balance transfers with special rates from time to time
25 June 2026
Reply from Jaja
Hi Richard!
We're so happy to hear you appreciate our credit card's responsible approach and fair rates.💳 It's wonderful to know our balance transfer options are also beneficial for you. Thank you for your positive feedback!😊✨🚀
Thank you,
Shannon
Quick Easy Use
Easy to follow instructions, haven't used my card much but when I have, no problems. As far as I can see, service is very good
6 June 2026
Reply from Jaja
Hi Michelle!
We are so pleased to hear that you found our instructions easy to follow and that your experience with our service has been problem-free. We truly appreciate your positive feedback!😊✨
Thank you,
Shannon
Disappointing
The process was easy and it's probably a good financial service but only if it works. When it doesn't, you're stuck. Customer service is practically non-existent.
31 May 2026
Reply from Jaja
Hi Cristian,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and appreciate you bringing this to our attention. We have now reached out to you through the in-app Message Centre to provide further information.
You can find our message by selecting the More tab > Help within the app.
Thank you again for your feedback.
Thank you,
Natalie D.
Reply from Jaja
Hi Liam,
Thank you for your feedback! ✨ We’re so pleased to hear you found the application process easy. 📝 Making it simple and straightforward for our customers is always our goal.
Best regards,
Jordan
Easy to apply and had a decision in…
Easy to apply and had a decision in minutes . Only had it 3 weeks but so far so good , app is excellent to keep track of spending etc .
5 June 2026
Reply from Jaja
Hi Mark,
Thank you for your great feedback! ⏱️ We’re delighted to hear you found the application process easy and received a decision so quickly. 📱 It’s also fantastic to know you’re enjoying the app and finding it helpful for keeping track of your spending. 😊
We hope you continue to have a great experience with us!
Best regards,
Jordan
I am extremely disappointed with the…
I am extremely disappointed with the service regarding my Jaza Credit Card application/activation.
My card was blocked due to a supposed security reason before I could even use it. I was asked to complete identity verification, which I did promptly and successfully. Despite completing all the required steps, my card still does not work.
What is even more frustrating is the complete lack of communication. I have received no email updates, no resolution timeline, and no meaningful response regarding my complaint. The chat support has been unhelpful and has failed to provide any clear explanation or status update.
This level of service is unacceptable, especially for a financial product where customers expect transparency, security, and timely support. Customers should not be left waiting indefinitely after complying with verification requirements.
I request immediate attention from the concerned team, a clear explanation for the card blockage, and a prompt resolution of this issue. If this matter is not addressed quickly,
Very disappointing experience so far.
11 June 2026
Reply from Jaja
Thank you for taking the time to leave us a review. We're sorry to hear about your experience. We’ve reached out to you via your in-app message centre, which you can find by going to More > Help, to discuss this further. We're here to support you and help resolve the issue.
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