Awful company. Placed an order, it was delivered to an address in Fort William, 100 miles away from me! Got in touch and got completely ignored, no refund. £24.95 down the drain, avoid at all cos... See more
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I purchased a jacket 2 weeks ago and haven't received any tracking information from this company. At this point you guys have stolen my money since customer service is impossible to reach throughout... See more
Company replied
I see a lot of poor reviews featuring items the complainant actually liked. I've been ordering from them for months with only one product compaint (cheap shoe) and I like the deals they give customers... See more
Company replied
I love their clothes, it shipped in 9 days standard shipping which isn't bad at all. Prices are pretty reasonable when they go on clearance, so I usually just get those. I don't know about their progr... See more
Company replied
Company details
Written by the company
Since 2008, Jackthreads is an online only lifestyle shopping destination offering curated gear for guys at members only prices.
Contact info
United States
- www.jackthreads.com
2.7
Poor
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Wrong size shoe was delivered to me.
Wrong size shoe was delivered to me. AND they want to charge me a return fee??????????
26 April 2023
Reply from JackThreads
Hi de, we're sorry for the confusion here. We recently installed a new returns portal, which is where this error occurred. While this rarely happens, if you order something from us and receive the wrong item, there will be no cost associated with any returns or exchanges. We will cover the cost, and our service team has responded to your email to rectify the situation. As always reach out to us at service@jackthreads.com or via live chat during our hours of operation Mon - Fri 9am - 5pm EST
Reply from JackThreads
We appreciate your support of JackThreads! Thank you for the 5-Star review and for sharing your experience with us. Looking forward to your next purchase here at JT! Happy shopping.
Welcome back JackThreads!!
Welcome back JackThreads!!! I remember finding this site back in 2011 and it’s amazing to see this comeback!
I got the email that JT had the Jordan 6 Rings in stock (at a better price than I found other places) and hopped on that immediately. Check out, follow-up/shipping progress emails, and actual shipping were all quick and easy. 5 stars from me. I’ll be grabbing some tees soon!
26 April 2023
Reply from JackThreads
Hey Aaron! We really appreciate your support of JackThreads! Thank you so much for sharing your experience with us. We are grateful to hear that you are satisfied with our services and products! We are thrilled to hear that you are enjoying it. Happy Shopping at JT!
Reply from JackThreads
Hi Mani! Thank you so much for sharing your experience with us. We really appreciate your positive words and happy shopping at JT!
A Great first-Time Buying Experience
My first JackThreads order couldn't have gone more smoothly. It was easy to find what I wanted and check out. I might just make this my primary online clothing stop.
21 April 2023
Reply from JackThreads
Hey Brendan! We're really grateful and appreciate you taking the time to share your experience with JackThreads! Thank you for your positive words and happy shopping at JT!
Hawson boot
The boots are very nice but the back loop to help pull it on broke the very first time I put them on....
1 May 2023
Reply from JackThreads
Hi! I really apologize for the inconvenience this may have caused. If you receive a damaged item, we'll replace that for you free of charge. Our team has been in touch, and has shipped a replacement product to you. As always for additional questions please reach out to service@jackthreads.com or try our chat feature if you’re within our available hours of 9am - 5pm EST, and we will assist you.
Shipped to wrong address
Had the wrong shipping address listed and was told I couldn't change it despite my package still not getting shipped for several days from that point. Was told to work with UPS - they weren't helpful. I had to submit a claim and was told that everything went through and that I would be hearing from JackThreads to either refund or resend. It has been several weeks and I've heard nothing. So basically I just paid for merchandise that I will never get or get refunded for.
18 April 2023
Reply from JackThreads
Hi Chris! I’m sorry there wasn’t enough time to update your shipping address as your order had been picked up by UPS the same day you reached out. We work quickly on fulfilling all orders as fast as we can so unfortunately we are unable to guarantee order modifications.
Beware of the return policy
I ordered a pair of tennis shoes, and they felt tight even though they were my normal size. I wore them inside the house for a half hour or so to see if they would loosen up, and then returned them. My return was rejected because they said there was dirt on them and the shoes showed wear. They then billed an additional $10 shipping to my credit card to have them sent back to me. I don't believe they ever truly considered accepting the return -- it's simply untrue that they showed wear. I then had an extensive back and forth with their customer service to limit the delivery fee to the disclosed $10 -- the link they sent me to provide payment required an additional $7.95 shipping charge and it took multiple emails for them to remove that extra charge. I was a very loyal customer to the old JackThreads from years ago -- I still wear their suits -- and thought I'd try out the new iteration. Bad decision on my part.
26 March 2023
Unprompted review
Reply from JackThreads
Hi! Sorry to hear about this issue. We have a return policy listed on our website. We accept returns on unworn items in their original condition (unwashed, tags attached, and shoes must be in shoe boxes) within 30 days of the ship date. The policy is setup because we cannot resell these items. We sent pictures showing the dirt/wear on the shoes to explain our decision. Most retailers won't even send the product back, but we offered to send them back to you. If you have questions you can reach us via chat. We're available to chat M-F 9 am-5 pm EST or you can send us an email at service@jackthreads.com. Thank you!
Ordering was easy
Ordering was easy. Delivery was quick. All the items I ordered appear well made and fit well.
22 March 2023
Reply from JackThreads
Hi William, thanks for the feedback and we appreciate your support of JackThreads!May you continue to keep tabs on our site and we are always here if you need anything else!
GREAT PRODUCTS AND CUSTOMER SERVICE AT…
GREAT PRODUCTS AND CUSTOMER SERVICE AT GREAT PRICES!!
20 March 2023
Reply from JackThreads
Hi Steven! Thank you for the feedback and we appreciate your support of JackThreads.May you continue to keep tabs on our site. Good things are happening soon!
Above and beyond
Shirts are great. Delivery was on time. They even added a free shirt when I missed it was a buy 3 and get the 4th free deal and I only ordered 3. 5 stars!
22 March 2023
Reply from JackThreads
Hi! Thanks for the feedback and we appreciate the support of JackThreads. Happy Shopping!
Love jack threads
22 March 2023
Reply from JackThreads
Hi! Thanks for the feedback and we appreciate your support of JackThreads!May you continue to keep tabs on our site. Good things are happening soon!
Welcome back Jack!
I was so hyped to place an order after almost a decade since my last one. Huge fan of the entire Jack Threads brand and excited to have you all back!
22 March 2023
Reply from JackThreads
Hi! Thanks for your feedback and we appreciate your support of JackThreads. Please continue to keep tabs on our site as we're launching new products weekly
Great price for the 2 garments
Great price for the 2 garments. Shipping was..meh. Quality of the merchandise was excellent.
21 March 2023
Reply from JackThreads
Hi! We are glad that you liked the items and we appreciate your support of JackThreads. Please continue to keep tabs on our site as we're launching new products weekly.
Very easy to navigate and a decent…
Very easy to navigate and a decent selection. Happy they’re back.
21 March 2023
Reply from JackThreads
Hi! We appreciate your support of JackThreads. Please continue to keep tabs on our site as we're launching new products weekly
Product arrived in two pieces…
Product arrived in two pieces (sunglasses). Sent in a request for replacement. Filed a claim via a link sent to me. Replacement came a few days later. Thanks!
20 March 2023
Reply from JackThreads
Hi John! Thanks for the feedback and support of JackThreads. Please continue to keep tabs on our site as we're launching new products weekly
My pants were the wrong size..
20 March 2023
Reply from JackThreads
Hi Jerome! We appreciate you bringing this matter to our attention. We are more than willing to correct this and we will follow up with you to process a return. We sincerely apologize for this inconvenience.
Reply from JackThreads
Hi! We understand that you want to process a return. Regrettably, these are final sale items, which means they were sold at large discounts and cannot be returned. We always mark items as Final Sale on the product detail page with an explanation of the policy around Returns and Exchanges. As always feel free to reach out to our service team at service@jackthreads.com or via live chat Mon - Fri 9am -5pm EST.
Quick and simple
Quick and simple, had to return my product which was also a good experience. 5/5
16 March 2023
Reply from JackThreads
Hi Gerald! Thanks for the feedback and we are always here to help! Please continue to keep tabs on our site as we're launching new products weekly
I returned items and was still charged…
I returned items and was still charged the $7. Restocking fee. Even though I bought the same pants in the size I needed before they sold out. Well your policy is I have to wait for you all to receive my return which in turn then I could use the $7. Fee as a store credit. Tell how that makes sense since I bought the exact Same pants to get them sooner then later.
That’s why I will never buy again from your company and I will tell my friends to not buy from your site either
16 March 2023
Reply from JackThreads
Hi! We're sorry to hear we made a mistake on charging you a restocking fee for this exchange. We've gone ahead and refunded the $7.00 restocking fee as we don't charge for exchanges. If you have additional questions, please reach out to service@jackthreads.com or chat with us during our live window Mon - Fri 9am - 5pm EST.
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