Awful company. Placed an order, it was delivered to an address in Fort William, 100 miles away from me! Got in touch and got completely ignored, no refund. £24.95 down the drain, avoid at all cos... See more
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I purchased a jacket 2 weeks ago and haven't received any tracking information from this company. At this point you guys have stolen my money since customer service is impossible to reach throughout... See more
Company replied
I see a lot of poor reviews featuring items the complainant actually liked. I've been ordering from them for months with only one product compaint (cheap shoe) and I like the deals they give customers... See more
Company replied
I love their clothes, it shipped in 9 days standard shipping which isn't bad at all. Prices are pretty reasonable when they go on clearance, so I usually just get those. I don't know about their progr... See more
Company replied
Company details
Written by the company
Since 2008, Jackthreads is an online only lifestyle shopping destination offering curated gear for guys at members only prices.
Contact info
United States
- www.jackthreads.com
2.7
Poor
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JackThreads
Hey Robert! We're glad to hear that you're enjoying our sunglasses and that you've purchased multiple pairs. If you ever have any questions or need assistance, feel free to reach out we're available to chat M-F 9 am- 5 pm EST. or you can send us an email at service@jackthreads.com. We look forward to serving you again in the future!
Got really nice palladium boots for…
Got really nice palladium boots for <$40 and they arrived quickly
18 December 2023
Reply from JackThreads
Hey Matthew! Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you are pleased with your new Palladium boots and that they arrived quickly. If you have any questions or need assistance in the future, please don't hesitate to reach us we're available to chat M-F 9 am-5 pm EST. or you can send us an email at service@jackthreads.com.
Great clothes and great prices
Great, easy to work with retailed. I've loved all the clothes I've gotten from them, and for those that didn't fit right, I was able to return them easily.
21 November 2023
Reply from JackThreads
Hey Benjamin! Thank you so much for sharing your wonderful feedback with us! It's fantastic that you love all the clothes you've purchased, and we're glad our return process has been convenient for you. If you have questions or concerns you can send us an email at service@jackthreads.com or via chat. We're available from M-F 9 am-5 pm EST.
Glad they're back
I've been a JackThreads customer for years and years. It was so great to see someone spun the brand back up!
21 November 2023
Reply from JackThreads
Hey Ian! We truly appreciate your continued support and are thrilled to have customers like you who have been with us on this journey. If you have questions or concerns you can send us an email at service@jackthreads.com or you can reach us via chat we're available from M-F 9 am-5 pm EST.
Overall good experience
Overall good experience, but if I am paying for shipping I expect to get it before items i order with free shipping just my opinion, I ordered something same time in a further region with free shipping and got it two days sooner
17 November 2023
Reply from JackThreads
Hey Alan! Thank you for sharing your feedback. Please be advised that shipping times can be influenced by various factors, including location, carrier efficiency, and unforeseen circumstances and we truly apologize for any inconvenience. If you have questions or concerns you can send us a message via email at service@jackthreads.com or reach out via chat we're available from M-F 9 am-5 pm EST.
Prompt service and delivery.
19 October 2023
Reply from JackThreads
Hey Myles! Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a great experience with our service and delivery. If you have questions or concerns, we're available to chat from M-F 9 am-5 pm EST or you can send us an email at service@jackthreads.com.
Slow shipping
Slow shipping. Took over 5 days to ship. Missed getting in time for my vacation
18 September 2023
Reply from JackThreads
Hey Paul! We sincerely apologize for any inconvenience. We shipped your items within our stated processing time. The handling times for orders can take up to 1-3 business days as a result of our internal processes to prepare orders to ship. Please understand that carriers have their standard shipping times, and while we strive for timely deliveries, sometimes unforeseen circumstances can lead to delays beyond our control. We will review our carrier options to ensure a more efficient delivery process in the future. If you have questions or concerns we're available to chat M-F 9 am-5 pm EST or you can send us a message at service@jackthreads.com.
Slow Service, Inaccurate Web Inventory
I really take time to make a decision when it comes to buying clothes online, and it’s frustrating that when I finally decided to buy they were beyond slow to inform me they were sold out. I wanted these for an event that is now over.
I am incredibly disappointed in my experience with Jack Threads. I ordered a pair of shoes on Wed, Sept 27th, but wasn’t informed they were sold out until Friday, October 6th. I messaged after a few days of not seeing an update on my order status, and I was informed my order would be shipped soon. Why was I not informed they were sold out when I messaged the first time?
6 October 2023
Unprompted review
Reply from JackThreads
Hey Matthew! Thanks for your feedback and we’re so sorry for any inconvenience caused by this. We understand how important it was for you to receive the shoes in time for your event. We have addressed this with our team to ensure that situations like this do not occur in the future. If you have any other questions or concerns please don’t hesitate to reach us, we’re available to chat from Monday to Friday from 9am to 5pm EST or you can send us a message via service@jackthreads.com.
Fast response
Fast response regarding my returning some items and my purchasing the replacement items.
19 September 2023
Reply from JackThreads
Thanks for the review and we appreciate your support! We’re here if you need us, reach out anytime at service@jackthreads.com or via live chat Mon - Fri 9am - 5pm EST.
Nice weight on these t-shirts
Nice weight on these t-shirts. Let’s see how they hold up in the wash.
25 August 2023
Reply from JackThreads
Hey Carlos! Thank you for taking the time to share your feedback and we're delighted to hear that you found the weight of our T-shirts to your liking. Rest assured, we continuously strive to provide high-quality merchandise that not only feels great but also stands the test of time. If you have any further comments or questions please don't hesitate to reach out. We are available to chat from Monday to Friday from 9 am to 5 pm EST or you can send us an email at service@jackthreads.com!
Best place to buy clothes online 2023
22 August 2023
Reply from JackThreads
Hey Miguel! Thank you for your kind words and for considering JackThreads as the best place to buy clothes online in 2023. We are truly delighted to hear your positive feedback, and we greatly appreciate your support. We look forward to continuing to provide you with the latest trends and exceptional service in the future. If you have questions or concerns feel free to reach out via chat we're available from Monday to Friday from 9am to 5pm EST. or you can send us an email at service@jackthreads.com.
Resolved the issue with my order…
Resolved the issue with my order quickly and with no problems!
22 August 2023
Reply from JackThreads
Hey Regan! Thank you for sharing your positive experience with us! We are delighted to hear that we were able to resolve the issue with your order quickly and without any problems. Your satisfaction is our utmost priority, and your feedback reaffirms our commitment to providing excellent service. If you have questions or concerns feel free to reach out via chat. We're available from Monday to Friday from 9am to 5pm EST. or you can send us an email at service@jackthreads.com.
Reply from JackThreads
Hey Antoine! Thank you for taking the time to share your positive feedback with us. We are committed to providing the best possible service to our valued customers, and your feedback is a testament to our efforts. If you ever have any questions, concerns, or suggestions, please don't hesitate to reach out. We're available to chat M-F 9 am-5 pm EST. or you can send us an email at service@jackthreads.com. We're here to assist you and ensure that your shopping experience with us remains exceptional!
Reply from JackThreads
Thank you for taking the time to share your feedback. We look forward to serving you again in the future and providing you with the same level of outstanding service. If you have any questions or need assistance, please don't hesitate to reach out to us. We're available to chat M-F 9 am-5 pm EST or you can send us an email at service@jackthreads.com.
product was delivered quickly
product was delivered quickly
loved the sneakers excellent look and quality
23 May 2023
Reply from JackThreads
Hey Richard! Thank you so much for your wonderful feedback! We are thrilled to hear that your order was delivered quickly and that you love the sneakers you purchased. If you have any further questions or need assistance with anything else, please don't hesitate to reach out, were available from Mon- Fri from 9 am to 5 pm EST or send us an email at service@jackthreads.com.We are here to help and make sure you have a fantastic shopping experience with us.
Ordering was easy
Ordering was easy, but actually receiving my purchase has been very disappointing. I still have not received my purchase and have not received any tracking information. One of the main reasons I use Amazon so frequently is they keep me well informed from purchase through delivery. I did receive an email weeks after my order they discovered my shipment was lost during shipping and were sending another shipment. I’m anxious to see how this one goes. Purchase was for my son’s July 8th birthday, so I am hopeful.
.
18 May 2023
Reply from JackThreads
Hey James! Thanks for the feedback and we’re so sorry to hear the first order got lost in transit. Great news though! Your new order has been shipped and is in transit now. We hope that your son loves the birthday gifts! We’ll send a follow-up just in case you didn’t receive the tracking number. You can always reach out to us at service@jackthreads.com or live chat during Mon-Fri, 9 am -5 pm EST in the meantime.
Reply from JackThreads
Hey John! Thank you for your feedback and for choosing our shirts! We're thrilled to hear that you found them to be a good value. We appreciate your support of JackThreads and hope to continue providing you with high-quality products in the future. If you have questions or concerns you can reach us via email service@jackthreads.com or live chat during Mon - Fri 9 am - 5 pm EST.
Their shipping and communication after…
Their shipping and communication after purchase is slow.
23 May 2023
Reply from JackThreads
Hey William! Thanks so much for your feedback. We understand how important it is for you to receive your order promptly and to be kept informed of its status. While most of our orders will ship immediately from our warehouse, we also leverage a network of suppliers who manufacture on demand. Due to some of the print-on-demand items in the order, the shipping window may be extended. You’ll always receive a shipping confirmation as soon as the order is heading your way. We hope you dig the items you picked up! If you have questions or concerns moving forward, please contact us via email service@jackthreads.com or live chat during Mon - Fri 9 am - 5 pm EST.
Jackthreads is back!
May not be doing original designs like the first go round, but solid brands like banks journal and g shock legitimize the lineup.
22 May 2023
Reply from JackThreads
Hey Stephen! We appreciate your feedback and we are glad that you liked the lineup for the products! Look forward to more updates as we are releasing new products and promos on our website!
Horrible Service, Quality Products
After over a week of no updates, I had to reach out to jackthreads for help only for them to tell me that ONE item out of my order was not available and that my order wasn't shipped because of that reason. If I never would have reached out initially, I doubt I would have even received my order. I am going through the same thing now with my current order which has seen no progress in a week.
19 May 2023
Reply from JackThreads
Hey Javin! Thanks for the feedback and we’re sorry this happened. We’re working with the fulfillment team to ensure things like this don’t happen moving forward. We hope you’ll give us another shot and you can always reach out to us via service@jackthreads.com or live chat during Mon - Fri 9 am - 5 pm EST. Great news though! Your recent order just shipped and you should be receiving that very soon! Again, we’re so sorry for this experience, but please reach out to us if we can do anything to help in the future. Thank you!
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