+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
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See what reviewers are saying
I recently bought some polo shirts when abroad and was impressed by the quality, material, and sizing. I tried my first online clothes order, knowing the size and exactly what I needed, the items were... See more
Recent garment quality is significantly lower than it was before. All new clothes are made from low quality cotton that loses if form after single wash, unlike old clothes this store was making.
We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we w... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
58K reviews
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Speedy delivery
Speedy delivery, lovely pair of blue cargo trousers to match the green ones I already had.
12 July 2026
Excellent quality of clothing
Excellent quality of clothing, extremely competitive prices, value returning customers by offering loyalty points and rewards and speedy delivery. 10 out of 10 as always.
12 July 2026
Good quality jeans and really quick…
Good quality jeans and really quick delivery. Very satisfied.
12 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong leg length
Ordered a pair of jeans 34” waist, 34” leg. They were way too short. When I measured the inseam it was 31.5”. So they’re mistake but I had to pay £1.99 to return them!
9 July 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the jeans you received did not match the leg length you ordered. We understand how frustrating this must have been, particularly when you expected the item to fit correctly.
We sincerely apologize for the inconvenience this has caused, including the frustration of having to pay the return fee.
A member of our Customer Service team is now looking into your case and will contact you shortly to investigate this further and work with you to find a suitable solution.
Thank you again for bringing this to our attention. We truly appreciate your feedback and wish you all the best.
Best regards
Customer service
Excellent quality and fast delivery
Excellent quality and fast delivery. Easy returns process.
11 July 2026
Easy shopping experience and return…
Easy shopping experience and return process are convenient, so everything is good.
11 July 2026
serious web shop
Good description of the product (material, Hight of the mode and which size he used) and several pictures in different angles.
11 July 2026
war supa kam schell an
11 July 2026
Avoid ordering from Jack & Jones…
Avoid ordering from Jack & Jones online.
I placed an order worth over €200 for 6 chino pants. Instead, I received 2 pairs of jeans that I never ordered.
The biggest problem? Their return system asks me to return the 6 chino pants that I never received, making it impossible to process the return correctly.
Customer service has been even more frustrating. Every time I try to contact them, I'm met with a chatbot. On Tuesday it told me to come back Wednesday to speak to a human. On Wednesday it told me to come back Thursday. Then Thursday became Friday. It feels like I'm being sent in circles with no way to reach an actual person.
This has been one of the most disappointing online shopping experiences I've had. Based on my experience, I cannot recommend ordering from Jack & Jones online. I hope they improve their customer service and fix their return system.
11 July 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for your review and detailed feedback.
Due to a high volume of inquiries, we are currently experiencing longer processing times. We apologize for this and thank you for your patience.
We are sorry to hear that you are not satisfied with your order and our service. We understand that incorrect deliveries and difficulties with returns are very frustrating.
To assist you with this, please don't hesitate to contact us at customerservice@bestseller.com, and we will be happy to help.
We apologize for any inconvenience this may have caused.
Thank you again for your feedback.
Sincerely,
Great choices fast delivery kept me…
Great choices fast delivery kept me updated on delivery
10 July 2026
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