I recently bought some polo shirts when abroad and was impressed by the quality, material, and sizing. I tried my first online clothes order, knowing the size and exactly what I needed, the items were... See more
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These trousers are a superb fit like a jogging bottom material with a sheen made into smart trousers. Super stretchy and utterly comfy, stretch around any shape. Also somehow the material looks super... See more
We were at the Freehold mall and stumbled onto this store. When browsing through the cloths, Aliya who worked at the store was so wonderful and helpful. She not only took time to listen to what we w... See more
I ADVISE YOU DON'T SEND ANY ONLINE ORDERS through BLUE DART LOGISTICS. My order was dispatched from jogeshwari , my Delivery address is just ONE STOP AWAY, yesterday the pack was out for delivery at... See more
Company replied
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
58K reviews
Asks customers to review
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I'm happy with the purchase
7 July 2026
Easy to order and quick delivery
Easy to order and quick delivery, the recipient loved the clothes too
14 July 2026
A completely wonderful experience
The salesperson went the extra mile to help me find the shorts I wanted. And when they were not in the store, he assisted me with ordering them. Delivery took less than a week.
Completely happy!
7 July 2026
Very happy
The items I ordered came very quickly and in great condition. Overall a very good experience when shopping on this site :)
10 July 2026
Alles was top!
13 July 2026
Quality with price
13 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ADVISE YOU DON'T SEND ANY ONLINE…
I ADVISE YOU DON'T SEND ANY ONLINE ORDERS through BLUE DART LOGISTICS.
My order was dispatched from jogeshwari , my Delivery address is just ONE STOP AWAY, yesterday the pack was out for delivery at 1.35 pm but till now absolutely ZERO RESPONSE/ UPDATE.
13 July 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hello
Thank you for taking the time to share your feedback with us.
After reviewing your review, it appears that this shipment is not connected to our systems or services. We are also unable to identify an order, as no order number has been provided. Based on the information available, we believe your message may have been intended for a different company.
If your order is with BESTSELLER and you need any assistance, please don't hesitate to contact our customer service team. We will be happy to look into your case and do our best to help you.
Thank you again for your feedback, and we hope your delivery issue is resolved as soon as possible.
Thank you
Kind regards
Smart clothing
Smart clothing and loads to pick from. I love my new T-shirts and new jumper. The range of clothing suits my tastes and looks neat. Delivery was smooth. Thanks again!
12 July 2026
Description of shorts was inadequate
Description of shorts was inadequate. Fly and pockets not specified but (wrongly) assumed to be present. Pictures did not illustrate.
12 July 2026
Reply from JACK & JONES Online Shop
Dear Richard,
Thank you for taking the time to leave a review.
Sorry to hear that you have received an item different from what you expected! I have given the feedback to the relevant department so they can investigate!
Please return the item with the return reason faulty/wrong for a free return to us.
If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.
We apologise for the inconvenience and thank you for your patience!
Best regards,
Customer Operations
Easy to use webshop order and emails…
Easy to use webshop order and emails all good
Arrived well packaged and before time
Items were as seen online
12 July 2026
Speedy delivery
Speedy delivery, lovely pair of blue cargo trousers to match the green ones I already had.
12 July 2026
Excellent quality of clothing
Excellent quality of clothing, extremely competitive prices, value returning customers by offering loyalty points and rewards and speedy delivery. 10 out of 10 as always.
12 July 2026
Good quality jeans and really quick…
Good quality jeans and really quick delivery. Very satisfied.
12 July 2026
Wrong leg length
Ordered a pair of jeans 34” waist, 34” leg. They were way too short. When I measured the inseam it was 31.5”. So they’re mistake but I had to pay £1.99 to return them!
9 July 2026
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the jeans you received did not match the leg length you ordered. We understand how frustrating this must have been, particularly when you expected the item to fit correctly.
We sincerely apologize for the inconvenience this has caused, including the frustration of having to pay the return fee.
A member of our Customer Service team is now looking into your case and will contact you shortly to investigate this further and work with you to find a suitable solution.
Thank you again for bringing this to our attention. We truly appreciate your feedback and wish you all the best.
Best regards
Customer service
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