Brilliant spirit level I had some issues with the delivery which was not caused bei ITS. Contacted ITS customer services and the support was top, very friendly and quick response. One of the... See more
Company replied
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So I realised ITS were doing an offer for a Makita battery for a fiver when you spent enough on other Makita products… but Screwfix were cheaper with the product I wanted. ITS price matched no proble... See more
Company replied
Emma, the Customer Relations Advisor at ITS was really personable and wanted the best for me and my company in ordering an item they were low in stock of. Emma is friendly, professional and a contact... See more
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Great every time, been using its now since ffx went bust, wish id used them back then, good prices, choice is fantastic, the ordering sometimes gets messed up with either 2 day dx or the most pop dpd... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
58K reviews
Asks customers to review
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Hassle free shopping delivered on time…
Hassle free shopping delivered on time to the door.
15 July 2026
Wrong goods were sent very expensive for what I got
Your sales staff was talking about a model, which I was interested in and I paid for it but what I got was something a lot cheaper at the same price not good thank you for wasting my time
15 July 2026
As usual sites easily navigated
As usual, quality tools at reasonable prices, always delivered on time and date specified
15 July 2026
May use AI-assist with repliesRead more
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Delivery was swift and product was just…
Delivery was swift and product was just what was on Website ,and fitted perfect , thank you.
24 April 2026
Reply from ITS
Hi Vitor,
Thanks so much for your feedback. We're really pleased to hear your order arrived quickly and that the product was just what you needed.
If you need anything else, just let us know.
First class service items delivered…
First class service items delivered very quickly will continue buying from here its become my go to store for tools
15 July 2026
Reply from ITS
Hi Ian,
Thanks so much for your feedback – we're really pleased to hear your order arrived quickly and that you're happy with our service.
We look forward to helping you again soon.
Reply from ITS
Hi Ivan,
Thanks so much for your feedback and recommendation. We're really pleased to hear your order arrived on time and that you're happy with everything.
If you need anything else, just let us know.
Reply from ITS
Hi,
Thanks so much for your feedback about our great prices and prompt delivery. We're really pleased to hear you had a good experience with your order.
If you need anything else, just let us know.
Fast delivery well packaged and a fair…
Fast delivery well packaged and a fair price. Happy to use this company again.
22 May 2026
What a great company to deal with
What a great company to deal with. Will always recommend.
14 July 2026
Great, Strong Trolley
A very good, well made, strong trolley by Makita, good locking handle and a strong strap to hold boxes onto the trolley
I really love this product and would definitely recommend
14 July 2026
Reply from ITS
Hi Jeff,
Thank you so much for your fantastic review and recommendation! We're delighted to hear you're pleased with your Makita trolley and the features it offers.
If you need anything else, just let us know.
Great service and fast delivery 👍
14 July 2026
Reply from ITS
Thank you for this top 5* review Mr Howes! Have a great day! - Fraser
fantastic service and fast delivery…
fantastic service and fast delivery will definitely use again
14 July 2026
Reply from ITS
Hi Graham,
Thanks so much for your feedback. We're really pleased to hear you were happy with the service and delivery.
We look forward to seeing you again soon.
I always judge companies on customer service
I always judge companies on when you actually need customers service
I have spent in excess of £14000.00 with them in past year brought almost every dewalt tool made and never had to use customer service
The first time I have ever had to contact them they refused to help and palmed me off to manufacture .
Being so into tools I buy stuff before I need it .I leave a lot of stuff boxed up .When I went to use hedge trimmer took it out of box was faulty .Was told by customer service I should of tried it within 5 days even though it was brand new out the box and cannot help need to go back to dewalt .NOT legally true or helpful
Real shame one time I asked for help not interested .Guess I will have to try a new supplier
17 July 2026
Unprompted review
Reply from ITS
Good afternoon Yacoob, thanks for taking the time to leave us a review. I'm delighted to hear you're happy with your order and enjoyed the service from us! If there's anything we can do to earn that extra 5th star on your next order, we're all ears 😊️ - Laura
Reply from ITS
Hi Andrew,
Thank you so much for your fantastic feedback and for taking the time to share your experience.
We're delighted to hear you always receive first class service from us.
If you ever need anything else, just let us know.
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