Decided to try this company as it came recommended by True Blue Travellers on You Tube. Not disappointed as they had the products I wanted and the goods came next day which was amazing as I'd opted f... See more
Company replied
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Review summary
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Reviews shaping this summary
I placed an order with many items, several that I knew were out of stock and awaiting delivery. I received the in-stock items the next day and was kept informed of delivery of the outstanding items. L... See more
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Other major suppliers of Milwaukee, Bothe had none in stock, and wanted to charge extra for a cutting fence, and dust bags were a contingency, soothed said. You had it in stock and your initial sales... See more
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I spoke to Emily by telephone to order one of the Ryobi kits that was on offer by ITS at an attractive price. Emily was extremely pleasant and helpful during our conversation and arranged for the ord... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
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Swift delivery great price
3 September 2026
Product I wanted at at the best price…
Product I wanted at at the best price delivered sooner than predicted.
4 September 2026
Great value for money
Great value for money, extensive range of products and great service.
3 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered late afternoon and arrived the…
Ordered late afternoon and arrived the next day fantastic service.
The new tool bag is now in use and can’t fault it.
3 September 2026
Reply from ITS
Hi Dean, thanks for your fantastic feedback. We're pleased your tool bag arrived quickly and that you're happy with it. We hope it continues to serve you well! - Laura 😎️
Great delivery great products
Delivery time was very good! Huge list of great products in store … makita work wear seems to have expanded keep it going :)
1 September 2026
Reply from ITS
Hi Ross,
Thanks for taking the time to leave such great feedback.
It’s brilliant to hear that your delivery arrived promptly and that you’re pleased with our product range and growing Makita workwear selection.
We’ll keep it going!
Reply from ITS
Hi Paul,
Thank you for your 5⭐️ review. I am glad to hear your delivery was perfect and everything went smoothly.
Please let us know if there is anything else we can help with.
Lauren
I havent recieved my items yet
4 September 2026
Reply from ITS
Thank you for your review with us and speaking with me on the telephone.
I have spoken with DPD and they have confirmed that this will be out for delivery tomorrow for you.
They have had a dealy with the Northern Ireland Depot,
If you need anything else please let me know! - fenn 😊️
Reply from ITS
Hi Patrick,
Thank you so much for your lovely feedback and 5-star rating.
We’re pleased to hear you were happy with the quick delivery and reasonable price.
We look forward to serving you again 🙂
Lauren
Reply from ITS
Hi,
Thanks for your lovely feedback. We're pleased to hear that everything was simple and quick.
Lauren
Reply from ITS
Hi Deniz,
Thank you for the review! ⭐
We really appreciate the feedback and are especially pleased to hear our team earned a 10/10 from you 😊
We understand price is always an important factor, and we’ll keep doing our best to offer great service alongside competitive pricing.
Thanks again for choosing ITS!
Lauren
Great selection good prices and fast…
Great selection good prices and fast delivery thanks
3 September 2026
Reply from ITS
Hi Alan,
Thank you for your 5⭐️ review.
I am glad to hear you are happy with our selection, prices and speed of delivery.
Please let us know if there is anything else we can help with.
Lauren
Reply from ITS
Hi Scott,
Thanks for your kind feedback. I’m pleased we could help and that you found the service friendly and straightforward.
Lauren
Great quality with very fast delivery…
Great quality with very fast delivery also good prices thanks.
3 September 2026
Reply from ITS
Hi Malcolm,
Thank you for the 5⭐️ review.
I am glad to hear you are happy with the quality, delivery speed and our prices.
Please let us know if there is anything else that we can help with.
First class service/delivery yet again
First class service/delivery yet again. Amazing products and discounts. Very trusted as now my first go to for power tools.
3 September 2026
Reply from ITS
Hi Christopher,
Thank you so much for your fantastic feedback.
We're delighted to hear that you're pleased with our products, discounts and first-class service and delivery.
It's great to know that ITS is your first choice for power tools.
There are not many companies who can…
There are not many companies who can match your sales prices & excellent delivery service, keep up the great work everyone
3 September 2026
Reply from ITS
Hi Ron,
Thank you for your kind feedback. It's great to hear that you're pleased with our prices and delivery service.
I'll make sure your comments are shared with the team.
Prompt delivery is really good -purchase with care.
Prompt delivery is really good. Some of the prices are really good but sometimes the quality, depending on the manufacturer, right enough, is below the standard i have come to expect from this company. Steps I just purchased are a case in point. Vaunt 6 tread staps but you cannot stand on the top 2 treads, plus the top step is plastic anyway and acts as the main support for the leg hinges. A Bit disappointing in the 'flesh', but time will tell.
3 September 2026
Reply from ITS
Hi bbmkayr,
Thanks for taking the time to share your feedback, particularly about the delivery and the Vaunt steps.
If you would like to return the steps, please let us know and we can explain the available return options.
Dewalt impact driver
Brilliant,rearly good service and a good price just wish the prices shown would be vat included just a minor point
3 September 2026
Reply from ITS
Hi Kevin,
Thanks for the positive feedback — it’s great to hear you were pleased with the DeWalt impact driver, our service and the price.
We can confirm we still do show the price with VAT just under the Ex VAT price.
Had an issue with delivery for the…
Had an issue with delivery for the first time in years and it was sorted within a day.
3 September 2026
Reply from ITS
Hi Tom,
Thanks for taking the time to share your feedback.
I’m pleased we could get the delivery issue sorted within a day, and we really appreciate your five-star review.
As always great service from ITS
As always great service from ITS, highly recommend using them
3 September 2026
Reply from ITS
Hi Robert,
Thank you for taking the time to leave such lovely feedback.
We're really pleased you're happy with our service and appreciate your recommendation.
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