This company offers what other bigger companies don't . The best range of equipment and work wear at exceptional prices with a delivery options that will suit everyone. Very pleased with my whole expe... See more
Company replied
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Review summary
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Outstanding customer service from start to finish! Sophie was incredibly friendly and helpful on WhatsApp, quickly answering my questions and arranging everything for me. Richard then took over on the... See more
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The product we received was faulty but Stefani was straight on it. Plenty of communication, information all in an extremely helpful, efficient, professional but also friendly manner. Jayden finished o... See more
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Brilliant spirit level I had some issues with the delivery which was not caused bei ITS. Contacted ITS customer services and the support was top, very friendly and quick response. One of the... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Do-it-Yourself Shop
- Hobby Store
- Tool and Die Shop
- Woodworking Supply Store
Written by the company
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Written by the company
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Contact info
D C One Edinburgh Way, CM20 2BN, Harlow, United Kingdom
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4.8
Excellent
59K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good price and service
Good price and service. Item ordered late on a Thursday evening received early Saturday morning.
18 July 2026
Reply from ITS
Hi Andrew,
Thanks so much for your fantastic feedback! We're really pleased to hear your order arrived quickly and that you were happy with the price and service.
If you need anything else, just let us know.
Luton store is great
Ordered online for collection at the Luton store. All went well, and the Luton store is awesome. The staff there are really helpful. I refused help getting it all out to the van but they did it anyway. Couldn't be more helpful. Well chuffed.
25 July 2026
Reply from ITS
Hi Vince,
Thanks so much for your feedback about the Luton store. I'm really pleased to hear the team were so helpful and that your Click & Collect experience went smoothly.
If you need anything else, just let us know.
fast excellent service and great prices.
24 July 2026
Reply from ITS
Good Afternoon,
Thank you so much for your fantastic feedback about our fast service and great prices.
We really appreciate you taking the time to share your experience. Please come back and shop with us again soon!
Regards
ITS
Reply from ITS
Hi Kirk,
Thanks so much for your positive feedback. We're really pleased to hear you were happy with the service, price and delivery.
If you need anything else in the future, just let us know.
Reply from ITS
Hiya Micheal,
Thank you for your kind 5* review and feedback.
We hope to speak with you again soon 🙂
Reply from ITS
Hi Sergiu,
Thank you so much for your fantastic feedback about our perfect service and fast delivery.
We really appreciate you taking the time to share your experience. Please come back and shop with us again soon!
Lauren
Reply from ITS
Hi John,
Thank you for taking the time to leave us a review.
We're sorry to hear that your order didn't arrive on the Saturday as expected, and we completely understand how frustrating it must have been to lose two days of your sanding project as a result.
We have processed a refund of your Saturday delivery charge, as the service was not fulfilled as intended.
We appreciate your feedback and hope that, despite the delay, you'll consider shopping with us again in the future so we can provide you with the level of service you expect.
Reply from ITS
Hi Mr Simmonds,
Thanks so much for your great feedback and for letting us know your order arrived on time.
If you need anything else, just let us know.
Lauren
Everything you need
Staff are really amazing, very knowledgeable and always happy to help and offer advice where needed. Always have a great experience every time I go in their store in Chelmsford. Literally have EVERYTHING you need! Tradesmen's wet-dream 100% and the prices aren't too shabby either.
9 July 2026
Reply from ITS
Hi Stephen,
Thank you so much for your fantastic feedback and 5-star review about our Chelmsford store.
We're delighted to hear that you always have a great experience and find our staff knowledgeable and helpful. Your comments mean a lot to us and we really appreciate you taking the time to share your experience.
If you ever need anything else, just let us know.
Lauren
Ryobi sander
Great tool is the Ryobi sander and what an excellent website ITS is. The website is very easy to use and the price’s are great and the delivery came as said on the site
24 July 2026
Reply from ITS
Thank you for the brilliant review!
We’re really pleased to hear you’re happy with the Ryobi sander and found the website easy to use. It’s great to know the delivery arrived exactly when expected too.
Thanks again for choosing ITS!
Lauren
Very happy,very good service 👍
24 July 2026
Reply from ITS
Hi Rafal,
Thank you so much for your fantastic feedback and the thumbs up! We're really pleased to hear you were happy with your order and our service.
If you need anything else, just let us know.
Lauren
No problems with this order.
24 July 2026
Reply from ITS
Hi Tim,
Thank you so much for your feedback and for letting us know everything went smoothly with your order.
If you need anything else, just let us know.
Lauren
Reply from ITS
Hi Peter,
Thank you so much for your fantastic feedback about our prices and speedy delivery.
We really appreciate you taking the time to share your experience. Please come back and shop with us again soon!
Quick and efficient
The order arrived very quickly and was delivered safely. The price was also very competitive.
24 July 2026
Reply from ITS
Hi Stephen,
Thank you so much for your feedback and for taking the time to share your experience.
I'm really pleased to hear your order arrived quickly and safely, and that you found our prices competitive.
If you have any questions about your order or need anything else, just let me know.
First class service
Selection, payment and delivery great products and great customer service. Thank you.
24 July 2026
Reply from ITS
Hi Richard
Thank you for your fantastic 5-star review!
We're delighted to hear that you had a great experience with us from start to finish. It's wonderful to know that you were pleased with our product selection, the ordering process, delivery, and the customer service you received.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again in the future.
Perfect thank you
24 July 2026
Reply from ITS
Hi Lloyd,
Thank you for your wonderful 5-star review!
We're so pleased to hear everything was perfect. Your kind words really mean a lot to our team, and we're delighted we could provide you with a positive experience.
Thank you for choosing ITS. We truly appreciate your support and look forward to helping you again in the future.
I can’t review your products as your…
I can’t review your products as your useless, lying delivery service have yet to deliver my items
24 July 2026
Reply from ITS
Good Afternoon
Thank you for taking the time to leave your feedback.
We're very sorry for the frustration caused by the delay to your order. We understand how disappointing it is when a delivery doesn't arrive as expected.
Following your conversation with our Customer Service team, we have refunded your delivery charge. We've also been advised that your parcel is now due for delivery tomorrow.
We appreciate your patience while this has been resolved and hope that, once your order has arrived, you'll be pleased with your purchase. Thank you for giving us the opportunity to put things right.
Reply from ITS
Hi Gary,
Thanks so much for your feedback! We're really pleased to hear your order arrived quickly and everything was as expected.
If you need anything else, just let us know.
We look forward to seeing you shopping with us again soon 🙂
One of the best.
Extremely helpful on the phone and Exceptionally fast delivery. Exceeded my expectations. Something rare today. Well done guys, I will be ordering again.
24 July 2026
Reply from ITS
Hi Max,
Thank you so much for your fantastic feedback! We're really pleased to hear you found our team helpful on the phone and that your delivery arrived so quickly.
It's great to know we exceeded your expectations. We look forward to helping you again with your next order.
Sophie 🙂
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