it Luggage Reviews 

Poor customer service. I placed an order on 7th June and have still not received, order shows as confirmed. I have emailed and received a reply to say order has been made priority with the warehouse. Still no dispatch notification today, no tracking number received as requested. Contact number goes to voicemail! I would not recommend unfortunately, really need this order ASAP for my holiday and I’m left with no luggage!

Ordered luggage purely due to the fact website states 3-5 days delivery. We needed the luggage for this weekend which would have given them 8 working days to deliver. As of today items have not been despatched. I have tried to contact them but no-one responds with any meaningful information regarding estimated delivery. A generic response is given stating how busy they are and expect delays. Updating their website with this information rather than misleading customers with 3-5 working days delivery. Directors Sedat Selvi and Paul Richardson are both on linked in so might be worth messaging them via that platform for updates.

I placed an order for 2 suitcases on 12/06/2026. The delivery time was stated as 3-5 days which was fine as I travel on 22/06/2026; however, 6 days later there is no update or confirmation of dispatch. I contacted customer service using the contact form on website. I received a generic reply about delays and high volume of orders. This is no help whatsoever as I still do not know if the suitcases will arrive before I travel. I would not have ordered if I knew that delivery was not 3-5 days as stated. I will now have to find suitcases elsewhere as it seems unlikely I will receive this order in time. Extremely inconvenient and disappointing service.

IT luggage is great. The wonderful thing is that you can repair the bits that go wrong ie wheels, handles etc. Much better than having to bin a perfectly good suitcase.
The problem I had was getting the parts. I completed the online form 3 times but no response. However once I emailed I got an immediate response and got the parts I needed. End result was great but the online form seems to be a waste of time.

Ordered 7.06.26 - no reply, refusing to send out, i keep getting automated responses, and now they said they will just cancel the order because i've complained too many times... I just want my order why are you theiving and refusing to send!!! disgusting company. DO NOT USE. messaged through form, instagram, emails, everything, they are so useless!!

I want my items!! why are you randomly cancelling after 2 weeks???

Update: Despite the bs reply from IT luggage below, they have still emailed me saying, sorry its been cancelled we are not doing your order... but they haven't even refunded me? I just want my items!!

I placed an order on 6 June and despite having received an order confirmation email and funds were taken from my card, the order is still not showing as dispatched. I did communicate via email with customer services and received an email response à few days later saying that they were overwhelmed with orders but that i could expect dispatch confirmation shortly. It is now 17 June and no dispatch has been confirmed. This is totally unacceptable as the luggage was required for a trip at the end of this week. I will have to purchase alternative luggage elsewhere.

Very prompt service and new wheel delivered quickly

I just want to say a very big thank you to the staff that help me with my order i semd one email about my delayed delivery and it was wit me the next that. This is fantastic customer service 

I never write bad reviews, but honestly, after the response I received from customer service, I feel I have to warn people not to order from this company.As many others have stated, the delivery times are dreadful. There has been no movement on my parcel and I've heard absolutely nothing from the company apart from the initial order confirmation email.

I was careful to check the estimated delivery times on the website because I didn't want to get burned. I need this luggage as I am moving abroad. Even so, I ordered well in advance, leaving almost an extra two weeks beyond the delivery timeframe stated on their website. When I emailed customer service, I received the following response: "I hope this email finds you well. Unfortunately, we do not have an exact delivery date for your order, however, we expect this to be dispatched in the next couple days. We sincerely apologise for the delay and thank you for your patience." So, basically, a whole pile of nothing. No clarity, no real apology, and no explanation.
It's obvious this is how the company conducts its business. I have spent hundreds of euro on an item that very clearly doesn't exist or isn't available to ship. I don't understand why they are advertising these delivery times and selling these products if they don't have the capacity to fulfil orders. If the website had clearly stated there were delays, I wouldn't have ordered from them in the first place.

To anyone reading this and considering buying from here: listen to the reviews and buy on Amazon or somewhere. At least then you'll know what you're getting into.

They were very helpful from start to finish,could not fault,I did have to email for updates but we're very quick to respond .

I ordered items 1 week ago on the 10th and have received no updates to dispatch or delivery. There seems to be no number to contact and no response via email. I travel next week so ordered these items in plenty of time. I am very disappointed so far but really want the luggage so am reluctant to just cancel order……

Hello i have ordered since last week Friday, i haven't even got any dispatch email to confirm or any other update in regarding my order.

CAN IT LUGGAGE PLEASE REPLY TO MY RESPONSE ASAP. Thanks Shain

I ordered suitcases and paid extra for next-day delivery because we were due to go on holiday the following weekend. I received an order confirmation, but on the expected delivery day there was no dispatch notification, no tracking information, and no indication that the order had even been sent.

The only way to contact the company was by email, and it took three days to receive a response. When they eventually replied, I was simply told they were busy and asked to be patient, with no estimated delivery date provided. I emailed again asking for an update and had to wait another three days for a response, only to be told they still couldn’t give me any delivery date.

I find it very disappointing that next-day delivery is offered and charged for when the company is clearly unable to fulfil it. As a result, the suitcases did not arrive before our holiday and we had to borrow luggage instead.

The suitcases eventually arrived a week into our holiday. Thankfully, our neighbours were able to take delivery for us, otherwise they would have been left unattended.

The product itself may be fine, but the delivery service and communication were extremely poor. Based on my experience, I would recommend purchasing your luggage from another retailer, particularly if you need it within a specific timeframe or are paying extra for expedited delivery.
Very disappointing overall.

DONT BOTHER!
I placed an order for a case 5 days ago, standard delivery 3-5 working days, expected to receive it today yet I go to track it and it’s still unfulfilled, not even confirmed! The status of the order hasn’t changed since I placed it. I’m so annoyed as I travel at the end of this week!! I’ve emailed, sent a message on Instagram. I found no end of negative comments on their Instagram posts from others saying they still haven’t recieved their orders either and the customer service is shocking. Instant regret for placing the order especially now I cannot cancel it and I’m going to spend a lot of time trying to get someone to contact me back!
Seriously the cases may look nice but don’t bother ordering unless you need it for a holiday in 2027.

Great to deal with reasonable delivery charge

Purchases 2 large cases 2 years ago unfortunatly 1 of the handles is broken and wont extend,Completed all the form with pictures and video as requested by them and sent email in on the 8th June,got an email back saying they would be in contact within 48 hours.Now 5 days later and still nothing,have try to find a telephone number on their website to ring but nothing.

I am desperate for my luggage which was supposed to have arrived days ago. Have sent many messages and emails. The phone number on this review page doesn’t work. I can’t get through to them, does anyone know how to speak to them?

I have emailed again I have not had a reply. Is this the correct email? It is the contact email address which I found on your website. I have emailed many times using this email

I need the luggage at the end of this week

I ordered my luggage on 6th June and not had anything beyond the original receipt

**Update 17/06**
Finally received an email stating the order has been dispatched. It is currently with DPD, however, they have sent a message saying there is a delay with my order...

##In response to your message, I don't have Facebook. However, here is the order number: IT401046
I used the 'contact us' to submit my query. Here is the submission number: ORD-UK23262.##

I placed an order on 9th June, and there has been no update whatsoever since. It just says unfulfilled. I'm getting really irritated by this, because you were quick to take my payment, but slow to even dispatch my order!! I have sent a couple of emails, but still waiting for a response.

IT400444

I made my order monday 8th June, 3-5 days delivery. I haven't had any updates, and delivery still says waiting for updates. I have contacted customer service and not had a response yet. I am concerned as I am going on holiday this week so need asap. Really need someone to get in contact with me as there is no customer service number.

Ordered a suitcase from them nearly 2 weeks ago which is plenty of time for it to be delivered according to their website yet it’s not even been posted yet and I go away this weekend! No way of contacting them other than a “form” on their website which reading other people’s reviews, they don’t respond to the form. AVOID AT ALL COSTS!!!

Update: I cancelled that order and paid for next day delivery (order placed just after 12 on Thursday 18/06) and they still haven’t delivered.