Have recently bought skyflite soft shell suitcase which I like apart for inside straps placed away from sides which makes it difficult to fasten them without pulling on clothes. Am I doing something... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really impressed with this luggage. It feels properly well made, strong case, smooth zips, solid handle, and the wheels glide like a dream. I’ve used it on a few trips now (airports + trains + bei... See more
Company replied
I recently travelled with my new Skyflite suitcase and couldn’t be happier with it. The build quality is outstanding – it feels sturdy yet lightweight, and the smooth wheels make gliding through the... See more
Company replied
I have owned a variety of different luggage over the years but since using the sky flite Sky pack bags I won't use another case again. They are absolutely brilliant for holidays and travelling, very l... See more
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Company details
Written by the company
Welcome to Skyflite. Nearly 60 years of manufacturing experience and expertise goes into each Skyflite product. From our UK base and our offices in Hong Kong and Shanghai, we produce a constantly evolving range of products renowned for their quality, value, and innovation. Thank you for choosing Skyflite. We look forward to travelling with you!
Contact info
14 Island Centre Way , EN3 6GS, Enfield, United Kingdom
- 01992764661
- enquiries@skyflite.co.uk
- skyflite.co.uk
3.7
Average
85 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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No replacement handle availability
I have had a skyflite suitcase for the last 4 years and used it 7 times in this period. It has been good for my needs but unfortunately whilst getting off a bus on this trip the handle snapped. I removed the old broken handle hoping to get a replacement on line. But unfortunately they are not available. The screw configuration is the opposite of all the other replacement handles available. I contacted skyflite and they told me they do not make replacement handles and could not tell me any information fr a generic replacement. My suitcase is customised by me with special made decals to make it individual to me so I am loath to get a new case . Looks like I will have to source a second hand skyflite case just for the handles. It’s disappointing that out of the hundreds of replacement handles available non match the skyflite fittings.
9 April 2026
Unprompted review
Reply from Skyflite
Dear Mr Mccrave,
Thank you for your review, and for your support over the past 4 years. We’re sorry to hear about the handle breaking.
We understand how frustrating it is not being able to source a replacement handle. As part of our guarantee policy, we don’t offer individual replacement parts. Instead, the guarantee covers the replacement of the full case where a manufacturing fault is identified.
As your suitcase is within the 5-year guarantee period, we’d recommend returning it to the original retailer with proof of purchase so it can be assessed. They will then be able to advise on the appropriate outcome under the guarantee.
We’re sorry again for the inconvenience caused and appreciate you taking the time to share your feedback.
Kind Regards,
Skyflite Customer Service
Reply from Skyflite
Dear Stuart,
Thank you for your kind review!
We’re so pleased to hear your purchase was quick and easy—that’s exactly the experience we aim to provide.
Kind Regards,
Skyflite Customer Service
When I received my luggage at my hotel…
When I received my luggage at my hotel in India, the zip had completely come away from the casing which allowed my luggage to be very vulnerable. Too far from the airport to return for an insurance claim but in hindsight the damage was nowhere near handles etc - I purchased another smaller matching suitcase at the same time but am really reluctant to use it - the suitcase was purchased recently and used for the first time so very very disappointed with its lack of durability
17 March 2026
Unprompted review
Reply from Skyflite
Dear Ms Lambert,
We’re really sorry to hear about your experience—this isn’t what we expect from our luggage, especially on its first use.
From what you’ve described, this type of damage is most commonly caused during handling in transit rather than a manufacturing fault. However, we’d still like to take a closer look at this for you.
If you’re happy to, please contact our customer service team with photos and your order details so we can review it further.
Thanks for your feedback, and we’re sorry again for the disappointment caused.
Kind Regards,
Skyflite Customer Service
We purchased two Skyflite London…
We purchased two Skyflite London suitcases for a holiday in the US. During the holiday a wheel broke on one of the suitcases since when we have only used the other one. This weekend, on a trip to Rome, one of the wheel fixings ripped off completely and there are cracks around other wheels on the suitcase. Have taken this up with the shop we bought them from but these are poor quality suitcases - on neither occasion were the suitcases above capacity load.
Don't try and contact them at the email they suggest - I got a quick email back saying it obviously happened in transit and that I should claim from the airline. The damage occurred wheeling the cases to the airport and, as the airline noticed the damage, they made specific note of it.
Lesson learnt, never use this company again
20 March 2026
Unprompted review
Reply from Skyflite
Hi Craig,
Thank you for your updated review. We're sorry you've had a negative experience.
We’re sorry if our previous response came across as dismissive. Having reviewed the photos, some of the damage does appear consistent with impact, which can occur during transit or handling.
As the manufacturer, all guarantee claims must be handled through the original retailer, who will inspect the luggage and determine whether the issue is due to a manufacturing defect under the terms of our guarantee.
We appreciate your feedback and will share your comments with our product team.
Kind Regards,
Skyflite Customer Service
Excellent product and first class after…
Excellent product and first class after sales service, unreservedly recommended
10 March 2026
Reply from Skyflite
Dear Mr Scott,
Thank you for your kind words! We’re delighted to hear you’re pleased with the product and our after-sales service.
Your recommendation really means a lot to us—if there’s ever anything else we can support you with, just let us know.
Kind Regards,
Skyflite Customer Service
Next day delivery
Next day delivery. Secure and protective packaging. Price within expected product range. Easy website to navigate.
9 March 2026
Reply from Skyflite
Dear Barrie,
Thanks so much for your review — we really appreciate it. Glad to hear your order arrived quickly and everything was well packaged.
Thanks again for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
I don't usually leave reviews
I don't usually leave reviews, but felt compelled after seeing some negative reviews on here.. after doing a ton of research, I went for 3 Retro cases in green, and they look so premium! Held up for my family trip to Vietnam, and can't wait to pack them for the rest of our trips this year... also, customer service was spot on, UK based company, answered my queries before purchasing!
2 March 2026
Unprompted review
Reply from Skyflite
Dear Mr Briggs,
Thanks so much for taking the time to leave this — especially if you don’t usually write reviews!
We're really glad to hear your Retro served you well in Vietnam.
We hope your cases come along on plenty more trips this year!
Kind Regards,
Skyflite Customer service
Genuinely impressed with this luggage
Really impressed with this luggage. It feels properly well made, strong case, smooth zips, solid handle, and the wheels glide like a dream. I’ve used it on a few trips now (airports + trains + being thrown in car boots) and it’s held up perfectly with barely a mark.
It also looks really sleek in person, not cheap or plasticky, and the inside is genuinely practical, the compartments actually make packing easier.
Fast delivery too. Would 100% recommend Skyflite if you want something durable that still looks smart. ⭐⭐⭐⭐⭐
25 February 2026
Unprompted review
Reply from Skyflite
Dear Mr Sparks,
Thank you for your fantastic review.
We’re delighted to hear your case has held up so well and that you’re pleased with the quality, design, and practicality.
Thank you for choosing Skyflite and for your recommendation.
Kind regards,
Skyflite Customer Service
Immediate and helpful response to a…
Immediate and helpful response to a phone call enquiry.
28 January 2026
Unprompted review
Reply from Skyflite
Dear Douglas,
Thank you for taking the time to leave a review. We’re really pleased to hear that your enquiry was handled promptly and helpfully.
Thank you for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
Rubbish Cases - dont waste your money
Second time we used the case the combination lock mounted on the side snapped off and left 2 large pointed dangerous screws exposed. Had to fly back with the case unlocked and tape over the screws so that nobody hurt themselves on them.
The internal zips for the two sections are broken and also the liner zip is broken.
15 January 2026
Unprompted review
Reply from Skyflite
Dear Mr Hughes,
Thank you for your review — we’re really sorry to hear about this.
This isn’t the quality or safety standard we expect, and we completely understand how frustrating this must have been, especially while travelling. We’d like to look into this further and help resolve it.
Please could you contact our customer service team at enquiries@skyflite.co.uk with your order details and any photos, so we can investigate and advise on next steps.
Thank you for bringing this to our attention.
Kind Regards,
Skyflite Customer Service
Very good value for money
We have had Skyflight luggage for years and each piece of luggage has served us well. We needed a change and because of past experience with your company there was no need to purchase anywhere else. We have fund luggage value for money and of excellent quality. The ordering experience was simple ( we bought direct from the company) service was great and delivery was very quick. So thank you
7 January 2026
Reply from Skyflite
Dear Mr Mcdowell,
Thank you very much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that you’ve been using our luggage for years and that it has consistently served you well. It’s also great to know that our service and delivery met your expectations.
Thank you again for your kind review and continued support. We hope your new luggage serves you just as reliably on many future journeys.
Kind Regards,
Skyflite Customer Service
Very happy .Good quality and a good…
Very happy .Good quality and a good price arrived on time .
30 December 2025
Reply from Skyflite
Dear Mr Andrew,
Thank you for taking the time to leave a review.
We’re really pleased to hear you’re happy with the quality, price, and timely delivery.
Thank you for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
Padlocks exactly what I wanted
Padlocks exactly what I wanted
Easy on line purchase and very quick delivery
5 ✨
2 December 2025
Reply from Skyflite
Dear Mrs Selvey,
Thank you so much for your feedback and 5✨ rating!
We’re delighted to hear the padlocks were exactly what you wanted and that your online purchase and delivery went smoothly.
If you need anything else or have any questions in future, we’re always happy to help.
Kind Regards,
Skyflite Customer Service
Top quality suitcases.
Top quality rigid lightweight cases at a great Black Friday sale price, complimented with a fast delivery service. Highly recommended.
25 November 2025
Reply from Skyflite
Dear Gerry,
Thank you so much for your wonderful review!
We’re delighted to hear you’re happy with the quality and lightweight feel of your case – and that you were able to take advantage of our Black Friday offer too.
We hope you enjoy your new case and safe travels!
Kind Regards,
Skyflite Customer Service
Reply from Skyflite
Dear Aly,
Thank you for sharing your feedback. We’re sorry to hear you felt our delivery and returns costs were expensive.
We always aim to provide high-quality products and reliable shipping, and we’re continuously reviewing our postage rates to ensure they remain fair and competitive.
Thank you for choosing Skyflite!
Kind Regards,
Skyflite Customer Service
Bought matching cases for me an my…
Bought matching cases for me an my partner for our trip to the states. Overall really impressed with the purchase, and they survived American Airlines (which is tough!!) totally happy man, thank you
4 August 2025
Unprompted review
Reply from Skyflite
Dear Mr Lakeman,
We’re thrilled to hear you and your partner are happy with your matching cases — and that they stood up to the ultimate test with American Airlines!
Thanks so much for sharing your experience and for choosing Skyflite. Wishing you many more adventures together!
Kind Regards,
Skyflite Customer Service
In love with my new bag
In love with my new bag, it’s good quality and I just tested it on route to Germany and back and thoroughly impressed. No issues, easy to purchase and when I rang through with a query I was met with nothing but help and genuinity
4 November 2025
Unprompted review
Reply from Skyflite
Dear Ms Schleide,
We’re so happy to hear you’re loving with your new bag! It’s great to know it passed the Germany trip test with flying colours, and that our team could help when you got in touch.
Thank you for sharing such kind words — we really appreciate your support and hope your Skyflite bag joins you on many more adventures!
Kind Regards,
Skyflite Customer Service
Lost two different wheels.
Had one of their cases a short space of time during which, on two separate occasions, two different wheels fell off. Although I understand the baggage handling process can be tough on cases, its coincidental, having had previous cases several years without any similar issues, that two wheels would be lost. I believe this is down to poor design or quality in this instance. No acknowledgement from customer service, only that I should claim from the airport.
1 October 2025
Unprompted review
Reply from Skyflite
Dear Customer,
We’re sorry to hear about your experience. All Skyflite cases are rigorously tested to withstand the demands of air travel, including wheel durability.
However, as the case was damaged while in the care of the airline or airport, the correct procedure is to submit a claim directly with them — they’re responsible for assessing and compensating travel damage.
Our Customer Care team is always happy to guide you through this process or provide supporting documentation. Thank you for choosing Skyflite and for sharing your feedback.
Kind regards,
Skyflite Customer Service
Wheel broke very first trip !
Wheel broke very first trip !! Son not aware to log claim at airport, so unable to reclaim costs.
Contacted Skyflite for a replacement wheel but they declined to provide one or even let me purchase a replacement.
Poor quality case and service and bad for environment if case ends up at tip after one shorthaul holiday.
My advice is to save your money and consider other brands.
28 October 2025
Unprompted review
Reply from Skyflite
Dear Ms Pearce,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our luggage is designed and tested to meet the demands of modern travel, and we’re disappointed to hear that your case was damaged in transit.
As explained in our email exchange, airlines are responsible for handling any damage that occurs during baggage handling, which is why claims must be made with them directly upon arrival.
At Skyflite, we’re passionate about creating durable luggage that travels the world with our customers, and we continually review feedback like yours to help us do even better.
We hope your future journeys are smoother.
Kind Regards,
Skyflite Customer Service
Bought a set of suitcases from…after contacting skyflite they immediately sent instructions how to unlock and it worked. So a good ending !!
Bought a set of suitcases from skyflite. Used one for a year and took the second one for the first time. Lock is jammed even though properly coded. Now all our stuff is locked inside. Returned from flight this morning and devastated that we can not have access to our toiletries.
27 October 2025
Unprompted review
Reply from Skyflite
Dear Ms Mirza,
Thank you for taking the time to update your review — we’re so pleased we were able to help you quickly regain access to your suitcase and that everything was resolved.
We completely understand how stressful that situation must have been after your flight. Our team is always here to support our customers and ensure your Skyflite luggage is ready for every journey.
Kind Regards,
Skyflite Customer Service
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