Ison Harrison Solicitors Reviews 

442
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness, often highlighting specific individuals who went above and beyond. The service provided is frequently described as excellent, with many people appreciating the smooth and quick process, especially during stressful times like property sales and purchases. Reviewers also commend the customer service for being professional, understanding, and providing clear communication and timely updates. However, some people were dissatisfied with the response times and communication, mentioning ignored calls and emails, and a lack of updates. A few other people also felt that the company was difficult to contact and that key personnel were unavailable or went on leave without proper handover, leading to confusion and delays.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting many individuals as brilliant, professional,... See more

Service

Customers had positive experiences with service, often describing it as fantastic, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, proactive, and responsive... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers praising the promptness and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising clear and efficient email and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ison Harrison provided a smooth and stress-free experience from start to finish. Leashia C was prompt, proactive, and kept everything on track, completing our sale ahead of the expected date. Thanks t... See more

Rated 5 out of 5 stars

Charlotte Asquith at Ison Harrison Leeds has been amazing & is the only fully positive service we’ve had throughout our selling & buying process. She’s been patient with me when explaining things... See more

Rated 5 out of 5 stars

We were directed to Jen Bateman at Ison Harrison when selling our business unit. Jen was extremely prompt and very professional while dealing with it all. We used the electronic system to sign and com... See more

Rated 5 out of 5 stars

We used Ison Harrison Solicitors to assist with our property sale and would recommend them to our friends and family. We dealt specifically with Sarah Smith and Leashia Chapman. House moves can be str... See more


Company details

  1. Law Firm

Written by the company

Ison Harrison is a full service law firm that has been advising and representing people nationally on their legal issues for nearly 45 years. The firm has a growing network of branches throughout Yorkshire and over 240 staff offering a wide range of legal services. The aim is to be Yorkshire’s most accessible and local solicitors.


Contact info

4.2

Great

TrustScore 4 out of 5

442 reviews

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No recent history of asking for reviews

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4.2

All reviews

(442)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing conveyancing team

Aida Eldib and Charlotte Oxby did an amazing conveyancing procedure from instructing them to exchanging contracts took 5 weeks and only a further week to completion. They were extremely helpful and patient explaining procedures and assisting me completing forms. All the staff were very professional and helpful whoever I spoke to, nothing seemed too much trouble for them. I would recommend them wholeheartedly to anyone needing conveyancing work. Yvonne S

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Ison Harrison Solicitors

Avoid Ison Harrison Solicitors – Especially Rebecca Foulkes – If You Value Your Sanity and Finances

I genuinely wish I had read the reviews before choosing Ison Harrison Solicitors. I made the huge mistake of trusting Persimmon Homes’ recommendation – in hindsight, it feels like they must be getting a commission from Ison Harrison for referring new clients. That’s the only way I can make sense of how this incredibly poor solicitor ended up on their recommended list.

Our experience with Rebecca Foulkes was nothing short of a nightmare. Her staggering incompetence turned what should have been an exciting house purchase into an absolute ordeal. The lack of communication was beyond frustrating – she was constantly “on lunch” or just completely unreachable. Getting any kind of response from her felt like chasing a ghost.

What’s worse is that due to her negligence, we’ve only just found out about significant hidden costs we now have to pay on top of everything else. These were never made clear from the start. Had we known the full financial picture – which is literally her job to provide – we would have postponed the purchase until next year. But now we’re stuck in a really difficult financial position because of her complete lack of transparency and basic professional diligence.

This whole experience has been mentally and financially draining. If you care about your peace of mind and your money, steer clear of Ison Harrison and definitely avoid Rebecca Foulkes. I regret ever trusting them with our house purchase.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

I was recommended these solicitors by a friend

I was recommended these solicitors by a friend and I was not disappointed the service I received from Kiswar was first class, her legal knowledge and attention to detail was very impressive however what made the biggest impact was her understanding of, empathy she showed me and a calming influence in a very challenging time. I highly recommend

6 March 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS

I used Ison Harrison, Aimee Dockerty to be precise.. I had a sale fall through with these guys previously and I never actually took too much notice of it. The other buyer said that my solicitor wasn’t answering any questions or queries they had but I just kind of brush it off

Then I re-listed the house for sale immediately after, we had an offer straight away and I kept I touch with the buyers, from the start it was a disasters Aimee wasn’t replying to emails, she want returning voicemails and she wasn’t replying to the buyers solicitors either

This went on for 4 months until my second sale had nearly fallen through too…

In the week leading up to me terminating Ison Harrison’s - (Aimee Dockerty) as my solicitor I had tried to call her 8 times, I’d been into the office 2 times sent her around 5/6 emails and all no reply… but within 8 minutes of me smiling her to say I wasn’t happy and I was changing solicitors she had replied

Useless at her job. Will cost you a lot of time and money.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Selling and buying using Ison Harrison…

Selling and buying using Ison Harrison ( in particularly Chloe Hayes and Ben Kenworthy) could not have been any easier. The communication was fantastic, level of detail perfect and guidance and support was there throughout. In a time when I’m sure they were manic due to the stamp duty change their professionalism and attention detail was first class.

Thank you

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Fast, professional and great communication.

Used Ison Harrison Guiseley after being referred by a friend and they were fantastic. I sold my house in December using a different solicitors and it was horrific, but both Leah J and Hayley C were absolutely brilliant. They were very professional, always on the ball and replied to any query very fast. Made buying a new property with a new baby so much less stressful. I can’t sing there praises enough and will recommend them to anyone.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent conveyancing service

I found the experience of having Leisha and Sarah handle the conveyancing of a house sale to be excellent. They were both responsive to any questions and supported the whole process from start to finish extremely professionally. I trusted their ability to get the process over the line and thankfully without drama.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Trusted and Recommended Solicitor

Received great service from Leashia and Sarah, dealing with both obtaining the probate on an estate and the corresponding property sale.
The service was attentive and helpful, keeping me updated with progress and dealing with stuff that I had no knowledge of, being an appointed executor for the first time. The final invoice came in at a value lower than I had mentally prepared for too, so thumbs up all round.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Zain Alam solicitor

I had Zain Alam representing me in court yesterday, I can truly say Zain was very professional in and out of the court , he phoned me several times before the court date regarding keeping me updated , he made sure the court was fair against me also , would 100% recommend to anyone needing a trust worthy solicitor , Thank you Zain once again

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Review following completion of house sale

I am very pleased with Ison Harrison in their dealings with the conveyancing on my house sale. My contacts were Leashia and Sarah from the Otley branch. I have used other conveyancers in the past that have not matched the professionalism and proactive approach of Ison Harrison. I would definitely recommend using them.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience buying a new build

We bought a new build house and used Niamh Wilson from Ison Harrison. She was excellent from the start to the end, including when we had last minute issues with our mortgage a couple of days before we were supposed to exchange contracts.
She was absolutely brilliant and would definitely use her again

1 October 2024
Unprompted review
Rated 5 out of 5 stars

First rate help negotiating an agreement with former employer

I needed assistance negotiating a settlement with my previous employer. The service provided by Kishwar Hanif was absolutely first class. She was clear in communications, helped me articulate my objectives and negotiated the settlement on my behalf professionally and courteously. The final outcome was easily agreed by both the employer and me and all of my objectives were met. Kishwar was incredibly efficient in responding. I have no hesitation in recommending both Ison Harrison and Kishwar.

12 March 2025
Unprompted review
Rated 4 out of 5 stars

Sale of house

Fairly efficient process and quick with responses. The house sale went through in good time, most of the hold-ups were caused from the buyer's side.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

It has been an absolute pleasure…

It has been an absolute pleasure working with Claire & Somia during the sale of our property. A very smooth and informative transaction where myself and my wife were kept up-to-date during every step of the sale. Thank you again for all of your help, we will be working with you both again in the near future when we eventually decide upon the purchase of our new home...thank you both again

14 February 2025
Unprompted review

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