Isabella Oliver Reviews 1,256

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting the great quality, good fit, and comfortable materials. Many appreciate the ease of ordering online and the overall design of the clothing. However, some people were dissatisfied with aspects of the delivery service and order fulfillment. Several reviewers reported issues with long delivery times, items being stuck in customs, or receiving incorrect items after a return. There were also concerns about high import charges for international deliveries.

What people talk about most

Product

Customers had positive experiences with product quality and fit. Many reviewers praised the excellent... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the excellent quality... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the speed of delivery, often... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress I ordered was great. Nice material, size was good (size 2, normally I wear 36). No plastic packaging which I really appreciate. The delivery was really fast too. The only thing was the extor... See more

Company replied

Rated 4 out of 5 stars

good delivery cant say much about dress as for dil and need to give it to her

Company replied

Rated 3 out of 5 stars

I bought the overbump maternity boyfriend jeans. The cotton is great and comfy over the bump. The cut and style is fine too but sadly the back around the bum area is baggy and gathers in an odd shape... See more

Company replied

Rated 5 out of 5 stars

Great maternity range, very easy to find what you're looking for and be tempted by lots of other lovely things!

Company replied


Company details

  1. Maternity Store
  2. Clothing Store
  3. Women's Clothing Store

Written by the company

Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Rated 4 out of 5 stars

My everyday go-to wear to look & feel good during my preggo phase

This brand is a savior for women who want to consume sustainably through pregnancy time. As someone who thought i'd just use my husband's / bigger clothes during pregnancy, (only to realize they made me look 100% Teletubby) the few things I've gotten from Isabella Oliver have become my everyday go-to wear to look & feel good with my growing bump.

13 February 2023
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Reply from Isabella Oliver

Thank you for the lovely feedback we really appreciate it. All the best Damar.

Rated 5 out of 5 stars

Great quality, just too long in length

Really fast delivery of the dresses I ordered. The quality is lovely, however, one of the dresses is very long for my height so I may have to either return it, or spend more money to get the length altered. It’s a shame because this dress would be so versatile as part of my maternity wear, as I imagined wearing it with jumpers and boots now and then with sandals when the weather is warmer.

18 February 2023
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Reply from Isabella Oliver

Thank you for the lovely feedback we really appreciate it . All the best Damar.

Rated 5 out of 5 stars

Love the top and trousers that have…

Love the top and trousers that have just arrived. Beautifully made, but most importantly comfortable! I’ll be living in them for the duration of my pregnancy!

14 February 2023
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Reply from Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback.
Many thanks, Gregg

Rated 1 out of 5 stars

Returns are difficult and customer service number doesn't work

I ordered an item and it did not look the way I was expecting. The steps needed to return the item are not clear on their website and I cannot figure out how to obtain a return label. If you call the customer service number listed, it is unavailable and therefore useless. Since their number does not work, I sent an email, but they simply sent the same instructions available on their website which, again, are vague. So weeks later I am still trying to figure out how to return this dress that I don't think looks good on me.

4 February 2023
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Reply from Isabella Oliver

Dear Kasey

I am sorry that you have not been able to get through to our customer services. I will send you a separate email now, to get this return sorted for you

Rated 5 out of 5 stars

Quick delivery but didn’t like baukjen sticker on tissue paper when I bought from Isabella Oliver

Easy to use website, clothes look as they do online, very helpful to have information of how many weeks pregnant the model is so you can imagine how it will look on yourself. Fast delivery and beautifully wrapped in tissue paper which is such a nice touch. My only negative would be that I bought a top from Isabella Oliver as a gift and was dissapointed that the sticker on the tissue paper it was wrapped in said Baukjen. I wanted the sticker to say Isabella Oliver as that’s where the top is from and it has much more of an upper end sound and look to it. If I’d ordered from baukjen then fine, but I hadn’t and was slightly annoyed to be honest. I appreciate these are part of the same company but I would have liked the sticker of the brand I bought from. I will now have to explain when she opens it that it’s from Isabella Oliver despite the sticker.

8 February 2023
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Reply from Isabella Oliver

Thank you for the feedback we really appreciate it apologies for not putting a Isabella Oliver sticker we will pass this feedback. Wishing you all the best Damar.

Rated 5 out of 5 stars

Really nice to find good quality &…

Really nice to find good quality & ethical! These were bought as gifts, unfortunately the top is too small but the pj's are said to be super comfy & very well made! A good experience all round.

9 February 2023
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Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 1 out of 5 stars

Never received items

8 February 2023
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Reply from Isabella Oliver

Thank you for the feedback and we do apologise for you not receiving your order. We have emailed you with an update. All the best Damar.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, well wrapped in plastic free recyclable packaging

5 February 2023
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Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Great quality

The quality of the products is just so good. It’s sustainable. Good value for money. Love it

1 February 2023
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Reply from Isabella Oliver

Dear Monica

Thank you for taking the time to leave such a great review!!

Rated 5 out of 5 stars

Love this dress

Love this dress! Delivered quickly.

19 January 2023
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Reply from Isabella Oliver

Hello, thank you for your review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Great all around

Initially, I did not receive a confirmation email but the staff quickly remedied the issue. As far as the products, they far exceeded my expectations and my wife loves them. The material is light and flattering while being worn both pregnant and postpartum.

13 January 2023
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Reply from Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback.
Many thanks, Gregg

Rated 1 out of 5 stars

Received item on the 9th December sent…

Received item on the 9th December sent back as not as expected and still now on 17th January waiting a refund. And have proof of postage!
Not good service when returning items.
Will make me think about ordering again.

9 December 2022
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Reply from Isabella Oliver

Thank you for the feedback, we sincerely apologise for the refund delay, we understand frustration and we are working on being more efficient. Your refund has been processed and you will receive a confirmation shortly.

Wishing you all the best Damar.

Rated 4 out of 5 stars

The service (TheTeam) is very good

The service (TheTeam) is very good, bit the delivery took 17 calendar days, instead of promised 8 working days (I live in Northern Europe)…

13 January 2023
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Reply from Isabella Oliver

Hello, thank you for your review and feedback. I am sorry your order took so long to arrive with you. If this does happen please feel free to contact us at theteam@baukjen.com and we can look into this for you. Kind regards, Rachel.

Rated 5 out of 5 stars

Great sweatshirt

Great material, well made, hope it will remain as lovely as it is after wash.

10 January 2023
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Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Fast delivery

7 January 2023
Isabella Oliver logo

Reply from Isabella Oliver

Hello, thank you for your review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Lovely designs and reasonable prices…

Lovely designs and reasonable prices for the quality. Good fit and materials. Prompt shipping. Would definitely recommend.

11 January 2023
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Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Absolutely incredible service for…

Absolutely incredible service for renting a dress for a wedding at 30 weeks ! I have raved about it to many of my friends and I think it's genius ! Very sustainable, cost effective and just brilliant.
Well done.

7 January 2023
Isabella Oliver logo

Reply from Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

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