Isabella Oliver Reviews 1,256

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting the great quality, good fit, and comfortable materials. Many appreciate the ease of ordering online and the overall design of the clothing. However, some people were dissatisfied with aspects of the delivery service and order fulfillment. Several reviewers reported issues with long delivery times, items being stuck in customs, or receiving incorrect items after a return. There were also concerns about high import charges for international deliveries.

What people talk about most

Product

Customers had positive experiences with product quality and fit. Many reviewers praised the excellent... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the excellent quality... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the speed of delivery, often... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress I ordered was great. Nice material, size was good (size 2, normally I wear 36). No plastic packaging which I really appreciate. The delivery was really fast too. The only thing was the extor... See more

Company replied

Rated 4 out of 5 stars

good delivery cant say much about dress as for dil and need to give it to her

Company replied

Rated 3 out of 5 stars

I bought the overbump maternity boyfriend jeans. The cotton is great and comfy over the bump. The cut and style is fine too but sadly the back around the bum area is baggy and gathers in an odd shape... See more

Company replied

Rated 5 out of 5 stars

Great maternity range, very easy to find what you're looking for and be tempted by lots of other lovely things!

Company replied


Company details

  1. Maternity Store
  2. Clothing Store
  3. Women's Clothing Store

Written by the company

Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Hooray for cotton fabrics

Hooray for cotton fabrics! Styles are fashionable and quality is there. Being pregnant should mean wearing clothing that makes you feel your very best!

3 June 2023
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Reply from Isabella Oliver

Hi Janet,

Thanks for a fantastic review.

We thrilled to hear how happy you are with our maternity wear.

We look forward to you shopping with us again.

Kind regards,

Rated 5 out of 5 stars

I bought this for my daughter in law

I bought this for my daughter in law
She 5 months along.
She absolutely loves the dress
Style comfort chic

3 June 2023
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Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 2 out of 5 stars

I love your clothes but I was extremely…

I love your clothes but I was extremely disappointed with my experience this time. I purchased many items my last pregnancy a few years ago and loved them. I am pregnant again and ordered a dress which unfortunately is too small and doesn’t look good on me- when I went to UPS to return my item I realized that returning my item would cost over 150 dollars. I found it unclear on the website that shipping was not covered for returns. I have emailed a few times and haven’t heard back. So now I have a dress that doesn’t fit that I cannot return. Unfortunately I would not order again.

22 May 2023
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Reply from Isabella Oliver

Thank you for the review we really appreciate it, and apologies for our returns policy isn't clear enough we will definitely take your feedback on board. We have emailed you with an update on this query. Wishing you all the best Damar.

Rated 5 out of 5 stars

Lovely dress

Lovely dress, good quality and nicely shaped. Took a little while to arrive (I live in the Netherlands) but the company was responsive when I had a question about the delivery. I found it ran true to size - the bust/shoulders/arms fit like a UK size 10, bit there's plenty of room to grow around the middle

18 May 2023
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Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Quality of material is great

Quality of material is great, a little pricey but definitely like the cloths.

14 May 2023
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Reply from Isabella Oliver

Good afternoon,

Thank you for your great review.

We're really glad you're so happy with your new purchase.

We look forward to you shopping with us in the future.

Kind regards,

Rated 5 out of 5 stars

Lovely versatile dress

Lovely dress. The fabric is super soft but feels good quality too. I was worried being only 13 weeks that it might look a bit funny at the front as I’m not really showing yet but wanted a new dress that I could wear in the coming months too and grow into it! It still looked lovely and the tie at the front allows you to have it as tight or loose as you wish no wasn’t obviously a maternity dress at all. Wore it to a smart coronation event with espadrille heels and a blazer but could easily be dressed down with trainers too. Great versatile dress

5 May 2023
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Reply from Isabella Oliver

Good morning, Lucy.

Thank you for such a fantastic review!

It's great to hear this kind of feedback on the quality of our garments and how versatile you have found the dress to be.

We look forward to you shopping with us again in the future.

Warm regards,

Rated 5 out of 5 stars

Lovely soft 3 button top

Lovely soft 3 button top. Love it. So comfortable to wear

24 April 2023
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Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Rental experience fantastic!

Rental experience fantastic, lovely dress, felt great in it and hassle free. The dress I bought unfortunately didn’t suit me so returned but would 100% recommend the rental / ease of returns service / dresses available and fit.

21 April 2023
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Reply from Isabella Oliver

Thank you for the lovely feedback we really appreciate it. All the best Damar.

Rated 5 out of 5 stars

High quality clothes that look and feel…

High quality clothes that look and feel great. Sustainable packaging. Arrived quickly after ordering.

18 April 2023
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Reply from Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback.
Many thanks, Gregg

Rated 5 out of 5 stars

Beautiful Clothes

Beautiful clothes. I have ordered 5 items now and they are all fab! Great quality & designs.

12 April 2023
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Reply from Isabella Oliver

Dear Cindy

Thank you for taking the time to leave us such a great review!

Rated 3 out of 5 stars

Still not received

Hi, I am very excited to receive my dress because my friends all loved it during their maternity but it is taking a LONG time to get here from UK, must be a customs thing. It would unfortunately put me off ordering from the UK in future if it takes this long.

6 April 2023
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Reply from Isabella Oliver

Hello Marianne
Thank you for your honest review - I am in contact with you privately to try and resolve the issue and hopefully get your order delivered imminently as we agree - it is now overdue so we are chasing it for you.
With very kind regards, Suzanne

Rated 1 out of 5 stars

This shirt appears to be high quality…

This shirt appears to be high quality and I appreciate that it's not see-through like most white shirts, but it curves out in the sides in a very unflattering way that's not apparent in the pictures and makes you look much bigger than you are. It's also not quite long enough to cover my belly and looks much more formal in-person. It costs double the price of the shirt for return shipping, so I'm stuck with it.

28 March 2023
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Reply from Isabella Oliver

Thank you for the review we appreciate it, and apologies for the shirt not being to your liking we will definitely take your feedback on board. Wishing you all the best Damar.

Rated 4 out of 5 stars

Great service and ethics

The service is great. Delivery is really quick and I love the ethical standards of Isabella Oliver.

22 March 2023
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Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regard, Rachel.

Rated 5 out of 5 stars

Really good quality

Really good quality, and perfect fit! Very happy with my items and will be ordering more.

14 March 2023
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Reply from Isabella Oliver

Hello, thank you for your great review and feedback! We really appreciate it! Kind regards Rachel.

Rated 3 out of 5 stars

I am really disappointed with this…

I am really disappointed with this dress as the print does not look like it did in the photos and the fabric is not of the quality I expected. I have previously bought several dresses from your brand, all of which are great, but this one is sub standard.

10 March 2023
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Reply from Isabella Oliver

Thank you for the review we really appreciate it and sincere apologies for the dress not being to your liking we will pass this feedback on. Wishing you all the best Damar.

Rated 5 out of 5 stars

Trousers are amazingly comfortable

Trousers are amazingly comfortable, order arrived very fast and delivery was great

27 February 2023
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Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 1 out of 5 stars

I think customer service does not exist at IO shop.

I think customer service does not exist at Isabella Oliver shop. Nobody picks up the phone, I left voice message as requested and nobody've come back to me. I finally emailed them and I am still waiting. The way they process returns is nothing I want to experience. I will not buy from there any more. Thank you.

1 March 2023
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Reply from Isabella Oliver

Thank you for the feedback we appreciate it, and you have been contacted regarding your order by email. Wishing you all the best Damar.

Rated 5 out of 5 stars

Absolutely beautiful dress

Absolutely beautiful dress. I know this is something I can wear during pregnancy and postpartum. It's soft, flowy, and is flattering to my body. Shipping to USA/NYC was very easy and affordable.

28 February 2023
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Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regard, Rachel.

Rated 3 out of 5 stars

Beautiful clothes but no way to contact company

I could not contact with the 1-800 number provided and I wanted to replace some items.
However the garments were beautiful and very well made. The material was really soft

17 February 2023
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Reply from Isabella Oliver

Hello "Customer"
Thank you for taking the time to review us - we are a UK based company and available Monday - Friday 9am-5;30PM and Saturdays until 5pm but not on Sundays unfortunately so sorry we missed your call. You can always email us with any requests though at theteam@isabellaoliver.com and we will be happy to help (I can see you have emailed us we so will be in contact by email separately).
With kind regards, Suzanne

Rated 5 out of 5 stars

Beautiful dress

Beautiful dress I’d bought for my daughter. Delivered as promised. Will fit her for a while during her pregnancy.

22 February 2023
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Reply from Isabella Oliver

Dear Naomi
Thank you for your kind five star review. We are so pleased you have found something "beautiful" for your daughter to wear whilst she is pregnant. Congratulations on the impending arrival!
With very kind regards, Suzanne

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