IRISReviews 

422
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers are generally satisfied with the product, finding it effective for scanning various documents like tax receipts and sheet music, with many praising its ease of use and impressive capabilities. Many people appreciate the product's ability to convert scanned documents into editable formats and its overall efficiency for handling large volumes of pages quickly. However, some customers also noted issues with the app and website, mentioning that the user interface is not well organized and that the app has bugs with editing options. Some reviewers experienced difficulties with software installation and activation, and others found the software to be awkward to work with or not functioning correctly, especially with newer operating systems.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with its functionality... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some finding it easy to use and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing satisfaction with the... See more

Application

Consumers find the app to be a source of frustration, with many reporting that it simply doesn't work despite... See more

Website

Reviewers mention negative feedback about the website, with many finding it annoying and requiring too many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Slowish delivery but good tracking once despatched. Product is good but instructions are poor. No OCR software included. Price varies according to what offers Canon Iris has. Don't pay full price.

Company replied

Rated 4 out of 5 stars

There are some bugs with editing options in book menu. When I select an option, e.g finger hide and then save it, in the next image the software considers this option enabled, even if I have my pages... See more

Company replied

Rated 4 out of 5 stars

I wanted a mobile scanner and this Iris definitely does the job. It scanned a bunch of tax receipts very well. You must use their app to do so, which is fine, but it's tough to do a lot of scanning vi... See more

Company replied

Rated 4 out of 5 stars

The recognition speed and accuracy are impressive, but the user interface is not well organized. It could be better structured in numbered and ordered steps for 1) text zone analysis 2) recgonit... See more

Company replied


Company details

  1. Software Company
  2. Printer and Scanner Store

Written by the company

Iris is a technological company. We are guided by our motto « Less Paper, More Content ». Our solutions : • PDF Software • Portable Scanners • Document classification software


Contact info

4.0

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(422)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Better way to start feeding the paper…

I would like a better way to feed the paper in. A small edge to lay the paper on to get it to feed squarely into the machine. Also, would like more video on using button feature,
The product is very good and both sides come out great. Saves a lot of time to flip the paper and feed it again.

16 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Byron, thank you for your positive feedback!

Rated 3 out of 5 stars

Great product with bad software

The product works very well, but scanning software is a complete nightmare. I have a super ultra wide screen and I cannot see the bottom of the window: just does not work. Pages gets messed up easily and you cannot undo, so you have to start all over again. Such a pity to have this software to such a great scanner.

28 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your opinion. We are sorry to read your negative experience. However, if you wish to discuss it, we have transferred your message to the support and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 5 out of 5 stars

Quality scanner

Fast delivery, great product, quality scans, fast scans. I was able to do 736 scans from 10 books in less than a half day.

23 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback!

Rated 5 out of 5 stars

Easy to use for a great result

A very good product. Easy to use for novice with a practical interface. I saved time scanning books and the result is above my expectations. I highly recommand this solution !

23 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback!

Rated 5 out of 5 stars

IRIS Scan Desk 6 Pro

Compact, easy installation and simple interface.

23 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Bjorn, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

Very good quality in scanning printed…

Very good quality in scanning printed sheet music. Immensely efficient. Software absolutely adequate for this task.

9 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Ronald, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

You need this :-)

Using my scan mouse was so quick and easy. It's a high-quality product. I scanned so many documents in such a little amount of time and got rid of so much paper! Very, very satisfied.

2 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Tina, thank you for your positive feedback!

Rated 4 out of 5 stars

My Irascan 6 Pro experience

I had purchased the scanner over a year ago but not used it many times. When I put it to use this month, I needed help setting it up again to scan into the computer and then use the OCR to correct the word document that resulted. The program did very well with a good clear copy to use for the origin, but required more corrections to the not so clear (spots and dots) copy that I had scanned. Overall it was easy to make the corrections though.
If i were to purchase it again, I would.

7 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Darrell, thank you for your positive feedback!

Rated 4 out of 5 stars

Mostly nice quality

It scans fast and nicely. Quality is good. Only bad thing is, when i scan documents with text and maps, it usually saves the maps not straight, but with a strange ~5% angle

6 October 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Markus, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

Fast Shipping, quality products

I received my scanner device quickly, well packaged and with clear instructions on how to install it and configere the software.

25 September 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Mark, thank you for your positive feedback!

Rated 2 out of 5 stars

my impression about Iriscan Mouse WiFi

I am an honest man and you don't need to remind me of that.
They gave me one of your Iriscan mouse WiFi products which turned out to be obsolete and impractical.
I hope your modern products are better

10 September 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your opinion. We are sorry to read your negative experience. Unfortunately, this device is end of life since a few years. If you wish to get in touch, feel free to reach out on https://support.irislink.com

Rated 1 out of 5 stars

My book scanner I purchased will not…work

My book scanner I purchased will not scan.
I contacted help BUT they did not answer my question NOR did they give me a solution.
I still cannot use the book scanner.

25 August 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your opinion. We are sorry to read your negative experience. However, if you wish to discuss it, we have transferred your message to the support and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 5 out of 5 stars

Very impressed

Very impressed with the IRIScan Desk Pro. Dispatch was quick and the unit is a joy to use - the fold away camera arm makes for a very compact unit and the built in lights are very good. Best of all, the unit is both fast and produces accurate OCR text thanks to the IRIScan software.

I've scanned books and whether using either the wired switch or the automatic page turn recognition the process is remarkably quick. The removal of fingers from the images is handy in preventing spurious results in the OCR.

Definitely recommended.

27 July 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Karen, thank you for your positive feedback! We appreciate the time you took to write us your review

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