IPVanish Reviews 

The support team r very rude!
I have a subscription for 2 years and they claim that it’s one year only!!!
Scammers

IPVanish is hiding behind Apple’s payment system to avoid fulfilling their 30-day money-back guarantee. I reached out to their support after being charged for an unintended renewal. Even with Apple’s Senior Advisor advising them to provide manual authorization, IPVanish support refused to help, stating their policy is 'isolated' from Apple purchases.

It’s ironic for a 'Privacy and Security' company to act so unethically regarding billing transparency. They take your money through the App Store but hide when it’s time to stand by their promise. Avoid this company if you value customer service and honest business practices.

UPDATE: Their Management team contacted me, only to officially refuse a manual settlement. They hide behind Apple's payment system to avoid honoring their 30-Day Guarantee. DO NOT BUY IF YOU USE iOS. The guarantee is a complete lie.

It’s the best

Been using IPVanish for several years now and it’s a great product. No matter where I have been connect quickly and quietly and successfully. Never had a drop off to date. Great product for all my devices

Had a payment glitch but got it worked out but the service works great.

They were prompt and very helpful assistance me with my issue!

UPDATE: Having spoken with IPVanish they looked into the issues that I was experiencing very promptly. IPVanish have offered and alternative which should rectify the issues that I have been experiencing. Many thanks IPVanish
ORIGINAL POST: Having been a Loyal customer paying annually on a auto-renewal basis - complaining to IPVanish as their product had suddenly stopped working for me. Being told that basically there was nothing they could do (yet other providers having no problems at all) and then being told I could not get a refund or part-refund on my subscription that had incepted less than a month ago - very poor. Joined another VPN service - no issues what so ever.

I have used IPVanish for over 10 years and have never had any issues with the service or the company.

I’ve been using IPVanish for a while now, and it has consistently exceeded my expectations. The sheer scale of their network is impressive; they offer a huge number of IP addresses and a massive selection of servers spread across dozens of cities worldwide. This makes it incredibly easy to find a fast, stable connection no matter where I am or what content I'm trying to access.

The performance is where it really shines for me. It works flawlessly on my PC, with a very intuitive interface that stays connected without drops. Even better, it runs perfectly on my Android box, which is usually where other VPNs struggle with buffering or lag. Whether I'm streaming, browsing, or working, the speeds remain top-notch.

If you’re looking for a VPN that provides true privacy with a deep pool of resources and great cross-platform compatibility, I highly recommend IPVanish.

After using IP vanish for many years they have bent over backwards to prevent me from cancelling. They are also misrepresenting themselves to my bank, making a charge-back quite difficult.

Go with Proton, it's a much better company and their customer service policies are not predatory.

They did exactly what they said they would do and that was made a beautiful memory for me and my wife.

I tried to get a refund and was rejected and it isn't even 30 days so that 30 day refund policy is bullshit.

Update : I did reach back to them but looks like they still refusing to pay back my refund ...I would stay clear away from this company or whatever ..I'll save you guys the headache...there are other better options out there...please take this advice.

The product itself is great. Customer service was a bit slow but in the end was very helpful in resolving my issue.

Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security.

The initial support experience was accusatory and dismissive, so there’s still room for improvement. That said, the service itself works as advertised.

Adjusted rating to 4 stars from 1.

IPVanish cancelled my elderly mother’s account claiming “hundreds of simultaneous connections.” She can barely log into one device.

Either their system is broken or her account was compromised—but instead of investigating, they shut her down and refused to provide real evidence.

No transparency. No accountability. Years of loyalty meant nothing.

Be warned: your account can be terminated without proof—and support won’t help.

Avoid.
Doesn't allow to cancel subscription and despite numerous emails to ipvanish support and calling the UK number (nobody answers) They still took $107.99 out of my account for a renewal.
Now claiming my money back via PayPal.

My membership automatically renewed for $109.99. I called to cancel it and they charged me $31.99 to cancel. Terrible company. My membership started off at $49. After realizing I could not use it on most of my apps I decided not to renew. They charged me $31.99 to to cancel my membership. My next call will be to the Better Business Bureau.

Wel to be honest every since I downloaded IPVanish it was the best thing when comes to watch tv

Great service! Very please….

Always working, good and fast service I have used it for many years.