iPage Reviews 

1,195
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the support team and staff for being extremely polite, highly knowledgeable, and exceptionally quick to resolve various technical issues. People really appreciate the fast response times and clear guidance provided by friendly agents when contacting the online chat service. Many users highlight that getting professional assistance makes navigation and routine maintenance much easier than expected. Some reviewers were not happy with unexpected billing charges, hidden fees, and prolonged website downtime. A few other people also felt that managing domains, dealing with spam filters, or getting timely help during major outages was quite frustrating.

What people talk about most

Customer service

People report positive experiences with customer service, noting that agents are polite, handle issues... See more

Staff

Users describe positive interactions with staff, frequently highlighting helpful, patient, and knowledgeable... See more

Website

Reviewers mention ambiguous feedback about website experiences, noting long-term use spanning many years... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the quick and polite technical... See more

Response time

Customers had positive experiences with response time, frequently highlighting fast turnaround and problems... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a retired Oracle Sr. ERP Analyst [in another life], Anas [my savior, today] made me felt valued as a customer [which is rare today], but also was very concise and personable. As a Startlogic custom... See more

Rated 5 out of 5 stars

I AM ELATED ABOUT THE EXCELLENT CUSTOMER SERVICE THAT I RECEIVED FROM PAVAN AT IPAGE TONIGHT!!! FOR THE PAST 2 YEARS, MY NON-PROFIT HAS BEEN UNABLE TO USE OUR SECONDARY DOMAIN NAME, WHICH IS A SHORTER... See more

Rated 5 out of 5 stars

I highly recommend iPage for their excellent customer service. I have been with iPage for several years but had to end my relationship with them. They were actually very helpful in releasing my relati... See more

Rated 5 out of 5 stars

iPage (the email guys) fixed my email quickly and properly. Clear communication, fast turnaround, and they knew exactly what they were doing. Everything is working again and the whole process was stra... See more


Company details

  1. Web Hosting Company

Written by the company

iPage is a leading web hosting solutions provider for small businesses and individuals looking to get a website online in an easy, flexible and affordable way. We’re proud to be a trusted partner to more than 1 million websites since 1998.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,195)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anas represented iPage at an awesome level.

As a retired Oracle Sr. ERP Analyst [in another life], Anas [my savior, today] made me felt valued as a customer [which is rare today], but also was very concise and personable. As a Startlogic customer [since 2013] this is one of my best learning experiences with Starlogic. And we got things done! Related to the requirements on my side of the fence, to finish installing SSL.] Anas, managed my expectation like a CRM Pro - that Anas is! Thanks, again, Anas.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

My tech was awesome!

My tech was awesome!! I have been trying to figure out what was wrong for the longest time and the tech took less than 20 minutes. I am super impressed with him.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I forgot to change my payment…

I forgot to change my payment information and this lead me to not be able to renew my domain automatically, support agents helped me resolve this issue in just one interaction and recover my domain name successfully, took me less than 30 minutes to solve my problem with their assistance

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Domain Renewal

Doing routine check of our website, I noted that our domain name needed to be renewed. I contact iPage through Chat, and the representative, took care of the renewal while we were chatting. Awesome.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

GASLIGHTING RACKET

I have had a Webmail address with this company for almost 20 years. It was initially ehost, then vdeck, now Network Solutions. As soon as the switch was made: PROBLEMS! Was on vacation and had access blocked. It turned out they changed my username without informing me. I had to continuously change my password once I realized what the problem was in order to regain access every time I was logged out (which happened automatically every ten minutes or so). I was finally blocked altogether. A week later I was billed for cloud storage and I paid it. Now I am locked out of my e-mail (account suspended) and I am on a chat with customer support who is telling me: 1) the account is active and normal, just log in; 2) try all these incognito tricks to log in, although the account is in good standing; and 3) you need to upgrade by paying an additional $40 to access your e-mail account. At least this is what I understand through the gaslight.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

The best chat support I've ever experienced

This was one of the most productive and helpful chat experiences I have had in a very long time. At first, I was apprehensive about using iPage, but my original web designer recommended iPage as the best. I am pleasantly surprised at the level of support available. I look forward to getting the year off to a less cluttered and more efficient business internet experience.

1 January 2026
Unprompted review

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