These guys simply don't question anything, unless it's regarding making their service better. Had an issue this morning, resolved in a 5 minute Online chat. Phoned up later regarding a better router... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
James & Dave came out today to advise on the best way to get a better connection to our TV, as we had a few issues with streaming service's. James walked us through the options. We came up with th... See more
Company replied
I've been with Internetty for a few years after poor connections from bigger providers. As someone who works remotely, my livelihood depends on connectivity. The only time I ever have proble... See more
Company replied
Been with them since 19th August 2025. Found them as one of the reliable ISPS on the OFNL providers list. I was a little hesitant as I moved from Openreach and could not find any mainstream providers.... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
InternetTY provides hyper-fast gigabit fibre broadband to communities across the UK.
Contact info
Unit 1E, Harrier Road, DN185RP, Barton Upon Humber, United Kingdom
- 03331020000
- team@internetty.uk
- www.internetty.uk
4.5
Excellent
192 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
King Glen
If glen wanted to he could have worked out how to bring the apollo 11 home, he had the owner on holiday on his laptop and they sorted how to reconfig a old router to work saving us £60, top service, real people
21 August 2025
Unprompted review
Reply from InternetTY Ltd
What a brilliant review—thank you! We’re so glad Glen was able to jump in and save the day (and save you £60 at the same time!). He’ll love hearing your Apollo 11 comparison—we agree, he’s a bit of a mission control wizard when it comes to problem-solving.
It’s wonderful to know you value the personal touch and real people behind the service—that’s exactly what we aim for at InternetTY. Thanks again for sharing your experience!
So Where Do You Start With This Amazing…
So Where Do You Start With This Amazing Company.
Absolutely great communication, workmen actually respect your property and surroundings,
Customer service actually care and the big one is you can actually get hold of someone, and the message service to raise a ticket is fantastic, Same day reply’s and always resolves any question you may.
Even getting quicker speeds than my package said.
If you are in the area and can get Internetty do it be the best move you will ever make.
Only been with them for one month, And best provider I’ve ever had and honestly can’t see why anyone local would stay with a conventional provider when you have this local firm right on your doorstep
16 August 2025
Unprompted review
Reply from InternetTY Ltd
Wow—thank you so much for such an amazing review! We’re absolutely thrilled to hear how happy you are with your service so far. It means a lot to us that you’ve noticed the effort we put into communication, customer care, and respecting our customers’ homes.
We’re especially glad you’ve been enjoying faster speeds than expected—that’s always a nice bonus! Knowing that you’d recommend InternetTY so highly after just one month really makes our day.
Thanks again for trusting us as your provider—we look forward to keeping you connected for many years to come!
Stephen from Marshchapel.
Stephen from Marshchapel.
I just would like to say a big thank to the team at Internetty after I cut thought a cable by accident when I was removed a shrub from my boarder on a Sunday. I phone them up in the afternoon and got thought a very helpful person to arrange an engineer to come on Monday for me to sort it out but later on the same a received another call from Internetty to say the can be with today. I was very pleased they could sort me out so quick. David the engineer was very nice and straight on the job and he also noticed another problem with the overhead cable, and he sorted it out straight away because would have coursed another problem down the line later on.
Really happy with the service i have received and would recommend Internetty to everyone.
10 August 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for taking the time to share your experience with us! We’re so glad we could get you back up and running quickly—especially on a Sunday. Accidents happen, and our team is always here to help when they do.
We’ll be sure to pass along your kind words to David; he’ll be delighted to know he made such a positive difference. It’s great to hear he was able to spot and fix that overhead issue too, saving you from future headaches.
Your recommendation means the world to us. Thanks again for choosing InternetTY—we’re always just a call away whenever you need us.
InternetTY were brilliant at installing…
InternetTY were brilliant at installing our WiFi, it was a complex job as was a big distance, but work is now complete and our internet speed is superb! Thank you
3 August 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you're happy with the installation and enjoying superb internet speeds. Our team always aims to deliver top-notch service, especially on more complex jobs like yours. If you ever need anything in the future, we're just a call away.
Thanks again for choosing InternetTY!
The best speed the best Customer Service
 I have to say this. is the best Customer Service ever I had no waiting times straight away. The staff is the number one. 
2 August 2025
Unprompted review
Reply from InternetTY Ltd
Thank you for taking the time to write an amazing review for us. We are pleased that our team is delivering an excellent service to you. If you need anything then please do reach out at anytime.
Couldnt praise this company anymore
Couldnt praise this company anymore
Thorough and pro active. Incredibly Friendly and knowledgeable.
Thank you for all your help
24 July 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the amazing review! We're thrilled to hear that you've had such a positive experience with InternetTY. Our team works hard to provide thorough, proactive support—and it's wonderful to know it’s making a difference.
If you ever need anything else, we’re just a message or call away. Thanks again for your kind words and continued support!
Excellent Service
Excellent service from ordering through to install.
Very prompt customer service. Efficient process from the outset. Would not hesitate to recommend
3 July 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found the ordering and installation process smooth and efficient. Our team at InternetTY takes pride in delivering prompt and reliable service, so it’s great to know that came through. We truly appreciate your recommendation and look forward to keeping you connected!
Quick resolutions
These guys simply don't question anything, unless it's regarding making their service better. Had an issue this morning, resolved in a 5 minute Online chat. Phoned up later regarding a better router, sent out royal mail 24hr tracked.
Simply the only company I've ever given 5.1 stars out of 5
26 June 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the amazing review! We're absolutely thrilled to hear that you had such a smooth and speedy experience—both with resolving your issue and upgrading your router. Our team works hard to make sure things just work, and it’s great to know we’re hitting the mark.
A 5.1 out of 5? That’s next-level—we're honored! Thanks again for choosing InternetTY!
Reply from InternetTY Ltd
Thank you so much for taking the time to leave us a 5-star review! I will pass on your kind words to Brady! If you ever need anything else please do not hesitate to come back to us
Brady is brilliant
Brady is a brilliant employee of InternetTY, he is obviously very busy but he is engaging, knows his stuff and a real credit to InternetTY
4 June 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the fantastic 5-star review! We're thrilled to hear that Brady made such a positive impression—he truly is a valued member of the InternetTY team. Your kind words mean a lot, and we'll be sure to pass them along. If there's anything else we can help with, we're always here! Thank you once again for choosing InternetTY
Excellent service as always nothing is…
Excellent service as always nothing is too much trouble totally recommend them
3 June 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the 5-star review! We're thrilled to hear you're enjoying your experience with InternetTY. Providing fast, reliable internet and excellent service is what we’re all about, and it's great to know we're hitting the mark.
If you ever need support or have any questions, we're just a message away. Thanks once again for choosing InternetTY!
personal touch
brady took the time to help me set each part of my home network and made it all worked before leaving me with the original query, appreciated the help as videos arent always the same!
15 May 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for the kind words and 5-star review! We're thrilled to hear that Brady was able to take the time to set up every part of your home network and ensure everything was working smoothly before he left. We know videos and guides aren't always one-size-fits-all, so we're glad he could provide that personal touch. Welcome to InternetTY — we're always here if you need anything!
Excellent service
Excellent service from sign up to go-live. Communication was great, emails very clear and we were up and running quickly. Needed some support with setting up some of the kit - the customer care team were very helpful...
9 May 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your experience from sign-up to go-live was smooth and efficient. It's great to know our communication and support made the process easy for you. We’ll be sure to pass on your kind words to our customer care team—they’ll be delighted! If you ever need anything else, we're always here to help. Welcome to InternetTY!
The service support is so good
The service support is so good. My internet was not connected and called for help. They found out the problem may be caused by the infra-network problems. Very efficiently they helped to book the technician to come to fix it. And just a simple asking to see whether there was any refund during the period of time without wifi connection, they agreed to refund in pro-vata basis. It is highly appreciated and so far the network is good.
It has no much choice for the broadband network in new build and hope I can enjoy this good experience onwards.
Not 5 star because the price is a little bit high comparatively.
7 May 2025
Unprompted review
Reply from InternetTY Ltd
Thank you for the thoughtful review and for sharing your experience with InternetTY! We're really glad to hear our support team was able to assist quickly and efficiently, and that you're now enjoying a stable connection.
Additionally, We appreciate the feedback on the pricing. With your address being serviced via the OFNL network our pricing is dictated by supplier cost and so we try our very best to provide our services for the best possible rates and to remain as competitive as possible. However, we do appreciate that comparing this against our pricing in other areas via different service methods, this is higher.
Thank you once again for sharing your experience. If there's ever anything further we can do, just let us know!
Fantastic service all sorted within an…
Fantastic service all sorted within an hour ,I would recommend Internetty 100%. I told my sister and she has them now .Price is affordable too
19 March 2025
Unprompted review
Reply from InternetTY Ltd
Thank you for your fantastic review! We're so happy to hear that everything was sorted so quickly and that you're enjoying our service. It means the world to us that you’d recommend InternetTY—even better that your sister has joined us too! Affordable, reliable internet is what we’re all about. If you ever need anything, we’re always here to help!
We will sort this out somehow- I promise.
I had been with another provider on OFNL since I moved into my new home in 2020.
I spent an afternoon looking at providers on OFNL and it quickly became apparent that InternetTY offered a much faster service for the £46 per month I was paying my previous provider. They were offering nearly double the download speed and EIGHT times the upload speed for 1p per month less.
I asked my provider to match, but they refused, so I decided it was time to switch. I have to say they were fine, but I no longer felt I was getting good value for my money.
The transfer was requested in 14 days. The new router arrived a few days later, and the internet service kicked in a few minutes after midnight on the day I requested.
The phone line was a little more tricky as I wanted to port my old number across, and it seems the previous provider were sub-contracting that part of my service to another company. However, the comms from InternetTY were first class and regular, and I got a message from Customer Service (on a Sunday evening) as follows:
"Good Afternoon
I am sorry there has been a delay with your number porting process. The process has been declined from your previous provider as apparently they do not hold the number themselves but use another company to do this.
We have approached the other company last week and just await their response.
The porting process does not operate at weekends so we do hope to receive something back from them tomorrow or Tuesday hopefully and as soon as we do we will provide you with a further update.
We apologise for the inconvenience this will be causing. We are doing all we can to get this number related to us as soon as possible.
It is a regretful situation whereby the entire process is reliant on the current provider and when that doesn’t run smoothly it becomes difficult.
We will sort this out somehow- I promise.
Sarah W | Customer Experience Team
Internetty Ltd"
We will sort this out somehow- I promise.
That is exactly what I want to hear as a customer. Sarah owned the problem and assured me it would be resolved. She was true to her word, and within the timescale promised. You cannot ask for anything better.
Speeds are as advertised and I am very pleased I switched. To Sarah, Toni, and Charlotte - Thank You!
10 March 2025
Unprompted review
Reply from InternetTY Ltd
Wow, what an incredible review! Thank you so much for taking the time to share your experience in such detail. We’re thrilled to hear that you found better value with InternetTY and that the switch went smoothly—especially with the quick activation of your internet service!
Number porting can sometimes be tricky, but we’re so glad that Sarah, Toni, and Charlotte were able to keep you informed and make the process as seamless as possible. We truly believe in owning any challenges that arise and working hard to get them resolved for our customers.
It’s fantastic to hear that your speeds are as advertised and that you’re happy with your decision to switch! If you ever need anything, our team is always here to help. Thank you once again for choosing InternetTY!
Absolutely amazing
Absolutely amazing! We ordered it for our new home and within a day they fitted new wires and installed it quickly. We were online just a few hours after the order was made.
Very professional and lovely connection speed too!
21 March 2025
Unprompted review
Reply from InternetTY Ltd
Thank you for your amazing review! We're so glad to hear that our team got you connected quickly and professionally in your new home. Fast installation and a great connection speed are exactly what we aim for! If you ever need any support, we're always here to help. Thank you once again for choosing InternetTY!
Brilliant service
The office staff were brilliant & got everything sorted very quick. The guys who came to install were excellent, I cannot fault the service at all. Would highly recommend internetty.
Thankyou.
19 March 2025
Unprompted review
Reply from InternetTY Ltd
Thank you so much for your fantastic review! We're delighted to hear that both our office team and installation crew provided you with a seamless experience. We always aim to deliver top-notch service, so it's wonderful to know we hit the mark. Enjoy your InternetTY connection, and if you ever need anything, we're here to help!
Long time customer
I have been with InterneTY from the start of the service offer for my area and I have never had an issue, no drops on speed or loss of service, so different from previous providers, with slow speeds comparatively, freezing during on-line meetings, outages, weeks to respond to issues.
Well done guys!
17 March 2025
Unprompted review
Reply from InternetTY Ltd
Wow! Thank you for your amazing feedback! We're so happy to hear that you've had a smooth and reliable experience with InternetTY from the very start. Consistent speeds and uninterrupted service are exactly what we strive for, and it means a lot to know we're making a difference compared to past providers. If you ever need anything, we're always here for you. Thanks once again for being a valued customer!
The ordering and installation process…
The ordering and installation process has been faultless, good communication from internetty, nice tidy installation.
All good, many thanks.
25 February 2025
Unprompted review
Reply from InternetTY Ltd
Thank you for your fantastic 5-star review! We're thrilled to hear that your ordering and installation experience with Internetty was smooth and seamless. Our team takes pride in delivering great service, and your kind words mean a lot to us. If you ever need any assistance, we're always here to help. Thank you once again for choosing InternetTY!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.