Interflora India Reviews 

On time delivery and as flowers as per shown in the photo.

Although a heavy price was paid for the flower arrangement which had to be delivered in Mumbai, the order was not delivered. The status however showed delivered. Despite several emails, messages on whatsapp and calls and promises made by the personel at Interflora to deliver the flowers they were not delivered. All should avoid ordering on Interflora

Very disappointed with the service. My son sent flowers which were booked by himm from Australia for mothers day. The flowers did not come on the same day and were delivered the next day . The quality of the flowers was very bad . They were all wilted and dried. The picture shown of the flower bucket was completely different what was received. The bouquet was just dumped in the bucket. The delivery person was rude when asked about the quality and delay

Mother Days gift from my daughter at Australia was delivered in Damaged condition in the Night at 2140hrs instead of ordered slot after lot of calls, chats and e mails to its Indian CEO & Group CEO in France. We celebrated Mothers Day in late Night thanks to Interflora. In return it offered a Sorry plus 20 % coupon in wallet that too to be used with a deadline of 90 days.
No action being taken to replace the damaged items or a full refund . Had this incident happened in Europe/UK, the customer would have received full refund with apologies alongwith replacement of the damaged goods. It is a shame Indian customers are not treated at par with its counterparts in Europe/ UK.
Customer support is poor, unresponsive , phones go on ringing or get disconnected after a fixed time. Had we saw the reviews earlier , we could have desisted on ordering from Interflora. When it will understand the importance of a satisfied customer. Will never advise family & friends to trust Interflora.
REFER ORDER ID 18290319

12th May
In response to interflora reply please be advised that the order ID 18290319 is already mentioned in my review.
They simply waste time to escape the responsibility by replying a stereotype reply to every body
They should refund the full order value to all the sufferers of their poor service.

Savita Tuli
12/05/2026

Awful company and service. No flowers were delivered to my mother on Mother’s Day and I still have no explanation, response or refund from Interflora one day later. Please save yourself the aggravation and don’t use this shocking service!
Update: After numerous emails, phone calls and WhatsApp messages, I’ve had a refund for the flowers.

To start with what is the point pf ordering flowers and booking a particular day and time, if you do not deliver at the same time. i ordered for mothers day and infact there were 4 orders from my house by different people, all of them for 6am -2pm time slot( as given by them to choose) all of the same were received around 10pm at night after constantly arguing, fighting and asking for refunds.
why are they taking orders if they cant meet the ends, one of us was told that the flowers are finished and we can only deliver tomorrow?? why are you running a place which requires services and ruin special moments for people who sadly planned yo celebrate alongside you .

Bad bad choice specially on special days .

If I could give less than 1 star or negative, I would do that. Ordered flowers from them for mother's day. Their "driver" sends a picture of the flowers and cake on a scooter and insists he delivered. NO DELIVERY WAS EVER MADE! The time stamp looks super shady as well. Wrote to interflora, who btw claim to be available 24/7 and they ghosted me. This is a scam website- please do not order from here.

Order number: 18263820

Interflora is the worst floral business in the market! STAY AWAY!!!
Placed an order for Mother’s Day today, in advance of 3 days so they can deliver on time. They never delivered the flowers or the cake. Only the printed note and a photo frame. I have chased the support multiple times. No resolution or refund. It’s a form of harassment.

There is no negative star that’s why o am giving 1*, the most bogus people that I have come across , they do not care for any emotions of the people ordering . If you want order something for next year birthday then you should have ordered two year back that’s the policy they follow. No ethics and they have outsourced business to most untrusted parters . The call centre to which you call have no answer but for sorry . Pathetic, disgusting , shameless company. Hope the management of the company read this review and if possible improve or close the company .

They were supposed to deliver between 9am and 1pm. Delivered at 8pm, defeating the purpose for which the bouquet was meant. If they are honest, they should refund.
They are now giving me the runaround. Even after giving them the order number, they want an email from the person who ordered, even though it is all within the family.

The delivery was on time. Thank you interflora for making my day

Good work dn by team

The flowers were awesome.. I just loved it and forgot that these were delayed by half and hour

Hello
Its very disappointing to write that a order no 18061881 ordered by mr Jayant thatte ,, did not reach the recipient on the said date April 15th ... !!!
What type of service is this... even after complaining there was no response, information given or refund initiated...!!
We are regretting ordering from your website/ services .

Great experience and top quality flowers. Always happy with interflora

Many thanks for your immediate response to my concerns. I really appreciate the way the complaint was handled. Many thanks for beautiful flowers

They don’t even deserve one star .. ruined my special day .. i booked lillies for 3.7k and all of them came in damaged and poor conditions..
I wish i could share pictures and they don’t even refund and their service is poor .. all they were ready is to give some discount on my next order.. but who the hell would order again after such a horrible experience
I am taking this to the consumer court for sure because its my hard earned money on top of that they ruined my special day and no call by their team yet which i was promised yesterday.
I am going to tag them on X and share my experience as well. The problem is not the money.. its their carelessness after charging premium price.
#interfloraindia

If you want to ruin your day then be my guest and order from Interflora. I’m in bangalore and I ordered couple of items for next day delivery at a fixed time by paying extra delivery fee as it was my wife’s birthday the next day.

However next morning there is no delivery and I’m getting messages that it’s dispatched. When I call up they tell me that the flowers I have ordered are not available and can we choose an alternative, two other items also are not available. Then randomly only the fourth item arrives way past the time and still no sign of the other 3.

When I call up, they still are grappling with what items to offer alternatively for the ones not available…..and hence more delay….what a complete mess!
So all in all, not only were the items delayed but the ones coming in were not even the ones I chose in the first place!!! What a shitty experience ruining the day!!! Don’t ever rely on interflora!

Update March 18 :
Following Interflora India's public reply, I was contacted again by email. Unfortunately, the proposed resolution remains unchanged (50% wallet credit + 50% refund), which I have clearly declined.

I do not intend to use their services again, and a wallet credit is therefore not an acceptable solution.

I am still waiting for a full refund to my original payment method.

I placed an order through IGP/Interflora India in October (Order #16135692). Unfortunately, the experience turned into months of frustrating exchanges with customer service.

IGP claims that the order was successfully delivered, yet no proof of delivery has ever been provided (no recipient confirmation, no signature, no photograph, no delivery report), despite several requests.

Since October, I have been trying in good faith to resolve this matter through their support and escalation team. Instead of addressing the issue directly, I repeatedly received the same automated responses.

The only “solution” offered was a credit to the IGP Wallet, which requires placing another order with the same company. I explained several times that this is not a refund and that I simply requested reimbursement to the original method of payment.

After months of exchanges, the latest proposal is now a partial refund combined with a wallet credit — which again obliges the customer to use their platform.

At this point, after trying for several months to resolve the situation amicably, I feel it is important to share my experience so other customers are aware of how such cases may be handled.

I hope IGP will still choose to resolve this matter properly.

‼️🚨RED ALERT AVOID ‼️🚨‼️

Like many others before and many others after me.

Ordered two boutiques from the uk for deliver for a 80th birthday and both clearly show the flowers dropping fully opened and majority petals drooping.

Like many before me, they wouldn’t acknowledge and continued with the stubborn line of they were fresh and of quality.

The quality was notorious clear evidence given of the quality. They kept saying over and over there were of good quality and clearly weren’t!

When asked for a replacement was given 10% discount like many before and many to come after.

Update
Continuously they keep repeating the same thing as if it’s going to change the photographic evidence of flowers fully bloomed, dropped outer petals and drooping! Drooping on one of the boutiques was so tightly packed you could see they were fully bloomed and starting to be on their way out!

Now they’ve offered 15% off!

‼️🚨‼️AVOID AVOID they are going downhill! ‼️🚨‼️