InterBay Reviews 70

The Lender was communicating and responsive throughout - a little bit process driven but once the sequence is understood everything moved quickly

We have used Interbay several times now and every time it has always been exceptional. Even if we encounter issues, Simon Ward out BDM will always, always, always go above and beyond to solve any, or simply guide us through the entire process. We couldn't recommend Interbay and their team enough.

Have worked with Interbay as a broker for many years now. I want to highlight the pragmatic underwriting we've recently experienced from Jason Rodger. A complex case, requiring exceptions but an underwriting approach with a view to finding solutions. It felt like we were working to mitigate risk and satisfy criteria and not just ticking boxes.
Couldn't ask for more on complex cases.

I have been working with Interbay on a number of deals, large and small. The service and proactivity from BDM right through to completions team is great. A special thanks to SFAM, Simon Ward and Office BDM, Joshua Williams who really go the extra mile.

The new streamlined process in getting to an offer is now very appealing. What makes this process more smoother, is my specialist finance manager Simon Ward who is very proactive and efficient with resolving any potential issues with great communication delivery.

As a Specialist Mortgage Broker who's business will write £120m of business in this financial year I am extremely disappointed with the experience we have found with InterBay having submitted c£5m of business.

Simon Ward - BDM for the North originally reached out and told us all about the fantastic products and opportunities that InterBay could support us with for our commercial mortgage products.

Frankly- Simon Ward is actually the only positive feedback I have for the lender at this point and is the only reason we are still progressing (or at least attempting to) three live cases and I want to be clear that this review is in no way a reflection on him, nor his abilities.

However, absolutely everything about InterBay thereafter has been more painful than anything I have experienced after 10 years in the Specialist Finance Industry.

From the portal submission, to the 5 day turnarounds for simple answers/ updates, to the archaic underwriting processes and the copy and paste attitude of the internal team.

Underwriting in Specialist Lending should be simple and straightforward but the experience we have had has been anything but. Countless requests for non relevant information relating to the transaction at hand and simply 'tick box' exercises being followed.

There is no place for it in an industry where we as brokers must move at pace for our ever demanding clients.

Our lender partners are a reflection of us as brokers and 99% of our job is managing client expectations and we as a brokerage cannot work with lender partners that do not work with us to get deals completed and act in their roles as deal prevention officers.

The products and headline rates could be absolutely fantastic and are much needed in our industry but ultimately they are wooden dollars because getting anything moving forward is almost impossible.

A very unhappy and dissatisfied broker partner at present with very little hope for any better outcomes in the immediate future.

A statement and experience which is common place in the industry from peers & brokers that I have spoken with regarding my experience.

Worked with Interbay on 2 occasions now, very professional, both transactions completed very efficiently, highly recommend.

Really good experience 😀

Good experience though few issues that caused delays to complet

Overall good experience but a bit slow to respond to enquiries. I would recommend this company.

Assigned solicitor (JMW) was absolutely pants; slowed down completion by 3 months, by failing to engage. Would take 2-3 days to reply to emails. Further, didn't acknowledge the documents handed to them until all written up in a specified format; which was impossible to ascertain due to the aforementioned failure to communicate.

From start to finish, the people I dealt with at InterBay were very keen and positive to help with the transaction. They all worked as a team from my BDM Nick O'Leary to Gemma Notley in underwriting and Catherine March in completions. The software is very useful and easy to use, being able to access updates and provide documents and information.

Great experience. In 42 years in property very few lenders I was impressed with.

I am pleased to say the service was amazing. Full help was provided in extension due to late completion. I strongly recommend InterBay Mortgages.

A lender is only ever as good as its people, it’s commercial appetite, ability to make lending decisions without being hampered by unnecessary criteria - ie appetite for a common sense approach. This is where Interbay and its senior personnel make a huge difference and continue to do so within the marketplace. Specific thanks to Simon Ward for incredible day to day support of the team and our clients…

Great service from the BDM, leader in the field, makes such a difference.

I had a new enquiry for a client who has a mix use (commercial & residential) large portfolio who is looking to refinance. I initially called Simon to see if this would be a potential for Interbay. Si was very helpful and gave me confidence that they could help.

I have always found Simon to be really responsive and knowledgeable.

Worked with the team & the amazing Simon Ward for a number of years now!
Great lender, knowledgeable BDM & all the staff are extremely helpful.

Having worked collaboratively in tandem with both Interbay and our Specialist Finance Account Manager, Simon Ward, the value they present not only to The Buy to Let Broker, but crucially to our landlords, is considerable and unique in our sphere of lending.

This collaborative, commercial approach, helps our specialist advisers establish clarity early on any particular deal to exactly where Interbay’s appetite lies, and has ensured that we have been able to introduce much greater volume of clients to Interbay this last 12 months.

With competitive rates in tandem with the flexibility that was perhaps traditionally not considered available in commercial asset lending, our specialist advisory team are also privileged to enjoy industry leading service.

We really have found it incredibly enthusing that Interbay and Simon Ward are striving to keep evolving their proposition, and to help support brokerages, landlords, (and the wider PRS), in what has been a challenging economic vista.

As a Broker, Interbay are a fantastic lender for my clients. Quick decisions, reliable information and competitive rates. Absolutely love Interbay for my commercial finance clients! Simon my BDM is always on hand to assist and talk through cases :)

I have worked with InterBay for many years, primarily through our BDM, Simon Ward. Simon consistently provides great service, is always responsive, and goes the extra mile when additional support is needed. His commitment and professionalism make working with InterBay a positive experience.