Web site is so friendly to use, asked if I would like a call back and speak directly to an adviser, Jack was excellent, went through all my requirements and got back to me with the quote and everyth... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It was great and reliable service. I found Jack and Katie both helpful and supportive. Jack, also explained the policy well. And the online service was quick and efficient. I've spoken to other h... See more
Company replied
I was looking for buildings and contents insurance for a coach house. Jack was extremely helpful and patient. He was able to answer all my queries and I feel assured I have obtained the right insuranc... See more
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As a new customer I was very impressed by the knowledge of the staff, the excellent customer service and the fact that there were no Bots or automated systems. I spoke with a real person after a very... See more
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Company details
About Intelligent Insurance
Written by the company
Intelligent Insurance is dedicated to finding home insurance for typically ‘hard to insure’ properties and circumstances. From unoccupied home insurance to insurance for listed buildings and holiday homes, we'll strive to arrange high-quality, competitively priced home insurance, whatever your property type, condition, usage or personal circumstances.
Contact info
4 Lakeside, Headlands Business Park, Salisbury Road, BH24 3PB, Ringwood, United Kingdom
- contactus@intelligentinsurance.co.uk
- www.intelligentinsurance.co.uk
4.5
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
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Delivered where others couldn't
I was struggling to find the right cover at a competitive price - we wanted something a little extra from our home insurance in term of cover, but didn't want to pay a huge premium because of this. I came across Intelligent Insurance and opted for an online quote - this was followed up by a call from Jack, who was very helpful, easy to talk to and explained the cover and premium options. I couldn't find anyone else who was able to match our needs both in cover and cost, so was more than happy to place our home insurance with Intelligent Insurance via Jack.
8 July 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for such a brilliant review.
Finding the right home insurance cover at the right price is not always straightforward, especially when you need something a little more tailored. So it’s great to hear Jack was able to explain the options clearly and help where others couldn’t.
We’ll make sure your kind words are passed on to him.
Thanks again for choosing Intelligent Insurance.
I have to discuss my renewal quote and…
I have to discuss my renewal quote and the live chat was extremely fast and easy to use. Natalie who helped me was very polite and friendly and a credit to the team! I also managed to reduce my renewal price which was brilliant.
8 July 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your lovely review, Gemma.
Fast, easy live chat and a reduced renewal price is a pretty good result. We’re delighted Natalie was polite, friendly and helpful throughout. She’s a credit to the team, and we’ll make sure your kind words are passed on.
Thanks again for renewing with Intelligent Insurance.
Recommended for Second Hime Insurance
I first used Intelligent Insurance to insure a second home a year ago. I moved from my previous insurers because the cover and price were much better. I was surprised and delighted that the price at this renewal was even better than last year and although I shopped around as I always do, I could not find a better provider. Their communication about renewal has been timely and helpful. Fortunately, I have not needed to claim but I can recommend this company for price, policy details and efficiency of set up.
8 July 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for such a thoughtful review.
We’re delighted you chose to renew your second home insurance with us, especially after shopping around and finding we still offered the right mix of cover, price and service.
A better renewal price than last year is always good to hear, and we’re pleased our communication made the process clear and straightforward too.
Thanks again for staying with Intelligent Insurance, and for recommending us.
So easy
So easy, no haggling and the premium was considerably lower than last year, which was brilliant then!
7 July 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your lovely review, Jill.
Easy, no haggling, and a premium considerably lower than last year? That sounds like a renewal done intelligently ; )
We’re delighted you chose to stay with Intelligent Insurance. Thanks again.
Such a relief to deal with this company…
Such a relief to deal with this company who helped me out of an insurance crisis. Very polite and helpful staff.
7 July 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your kind review, Sally-Anne.
We’re really pleased we could help when you needed us most. Insurance crises are stressful enough, so it’s good to hear the team were polite, helpful and able to get things sorted.
Thanks again for choosing Intelligent Insurance for your home insurance.
Prompt and efficient response to my…
Prompt and efficient response to my insurance queries. Good to have a “human” chat and not a bot.
7 July 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your review, Pam.
Prompt, efficient answers and a proper human chat - no bots, just people who are happy to help.
Thanks again for choosing Intelligent Insurance.
Super Service
Having started my policy on line, Sam from Customer Services called me and helped me with the queries I had. He was really helpful and found me a good quote having had my old policy instantly cancelled by my previous insurers because I had not remembered to inform them about building work.
2 July 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your lovely review, Claire.
Having a policy cancelled because of building work is stressful, so we’re really pleased Sam was able to step in, answer your questions and help find a good quote.
We’ll make sure your kind words are passed on to him. Thanks again for choosing Intelligent Insurance for your home insurance.
Very fast and efficient service
Very fast and efficient service. I had my new policy re-jigged to suit my current needs, all done with online chat with an actual, live, human member of staff. It was all sorted in 5 minutes.
3 July 2026
Unprompted review
Reply from Intelligent Insurance
Thank's for your review, Roy.
A policy re-jigged to suit your needs, sorted in 5 minutes, by an actual human on live chat. That’s exactly how we like to do things - intelligently!
Thanks again for choosing Intelligent Insurance for your home insurance.
Very pleased with my new cover
Very pleased with my new cover - and the professional, prompt and excellent service
2 July 2026
Unprompted review
Reply from Intelligent Insurance
Thank you Eric for great review.
We’re really pleased you’re happy with your new cover and that the service was professional, prompt and excellent throughout.
Thanks again for choosing Intelligent Insurance for your home insurance.
Reply from Intelligent Insurance
Thank you for the review, Rodger.
Friendly service and good value, that’s exactly what we aim for.
Thanks again for choosing Intelligent Insurance for your home insurance.
Good company
Well to my surprise 'Intelligent Insurance' didn't only match the quote they gave me last year for my house insurance, they actually beat it, so I definitely stayed with them - good for them.
1 July 2026
Unprompted review
Reply from Intelligent Insurance
Thanks for the review, Peter.
Beating last year’s price wasn’t by chance. We work hard to offer competitive house insurance prices, so we’re glad renewing with us was an easy decision.
That sounds like a pretty intelligent choice to us.
We’re delighted you chose to stay with us. Thanks again for renewing with Intelligent Insurance.
Horrendous to contact anyone
If you want to speak to anyone on the phone, there’s no contact numbers. The online chat feature never seems to connect blaming cookie settings. Do yourself a favour and get your insurance elsewhere unless you want to spend an eternity working out how to contact this lot
30 June 2026
Unprompted review
Intelligent have been so easy to deal with
Intelligent have been so easy to deal with. Email keeping me up to date with my renewal and the best bit hardly any increase. 1st time in many many years that I've not had to /wanted to do a comparison for my renewal. Completed and paid on line. Peace of mind & no hassle. Thank you
25 June 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your review, Mrs Pinnick.
No comparison shopping, hardly any increase, and a renewal completed online without any hassle? That is exactly how it should be.
We’re really pleased the emails kept you up to date and made renewing with Intelligent Insurance so straightforward.
Thanks again for staying with us.
Excellent service
Simple, easy and efficient email information about insurance details made renewal effective, coupled with welcome decrease in premium rate.
25 June 2026
Unprompted review
Reply from Intelligent Insurance
Thank you, Mr Rees-Williams, for your kind review.
We’re pleased the renewal information was clear, simple and easy to act on. And a lower premium is always a welcome part of the process.
Thanks again for choosing Intelligent Insurance for your home insurance.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently renewed my home insurance policy with Intelligent Insurance, and I would like to express my sincere appreciation for the excellent customer service I received throughout the renewal process.
I had a number of questions regarding my policy, including cover for lodgers, excesses, accidental damage, liability, and various policy conditions. Katie Peters was exceptionally patient, professional, and helpful in answering all of my enquiries. She took the time to provide detailed explanations and clarifications, enabling me to fully understand my cover and make an informed decision.
I greatly appreciated the clear communication, prompt responses, and the care taken to ensure that my circumstances were properly understood and recorded.
Thanks to Katie's assistance, I was able to renew my policy with confidence, knowing exactly what cover I had in place.
Thank you to Katie and the Intelligent Insurance Team for your excellent customer service. I would not hesitate to recommend Intelligent Insurance to others.
Mrs C Reuben
24 June 2026
Unprompted review
Reply from Intelligent Insurance
Thank you, Mrs Reuben, for such a thoughtful and generous review.
Renewing home insurance should never feel like a leap of faith. You should be able to ask questions, understand the answers, and know exactly what you are choosing. We’re delighted that Katie took the time to talk through the details of your cover clearly and carefully, so you could renew your home insurance with confidence.
We’ll make sure Katie sees your kind words. Thorough, patient and professional is exactly the standard we aim for, and it sounds as though she was on top form.
Thank you again for renewing with Intelligent Insurance, and for recommending us to others.
Online form followed up with a phone call. Ideal way.
Filled in the online application but was unable to answer a couple of questions.
I was contacted by phone the next morning and immediately sorted out the problem. and at a very competitive price.
The ideal way to set up a “working from home” policy.
23 June 2026
Unprompted review
Reply from Intelligent Insurance
Dear Eric,
Thank you for your kind review.
We’re pleased the online form and follow-up call worked so well together. Some working-from-home insurance questions are easier to resolve with a quick conversation, and it’s great to hear everything was sorted promptly at a competitive price.
Thanks again for choosing Intelligent Insurance.
Expertise
Expertise from Philip during several phone calls, reassurance for insuring my late father's unoccupied home, very good price compared to competitors.
23 June 2026
Unprompted review
Reply from Intelligent Insurance
Dear Sarah,
Thank you for your kind review.
We know arranging insurance for a late parent’s unoccupied home can be a difficult time, so it’s good to hear Philip was able to provide reassurance and clear guidance over the phone.
We’re also pleased we could offer a competitive price. We’ll make sure your kind words are passed on to Philip.
Best Wishes,
Intelligent Insurance Team
It made a pleasant change to be able to…
It made a pleasant change to be able to speak to a human being instead of on line. Efficient and helpful thank you
23 June 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your kind review, Steve.
Sometimes it is simply better to speak to a real person. That's one of things that sets us apart!
We’re glad the team could be helpful and get things sorted efficiently.
Thanks again for choosing Intelligent Insurance.
So helpful and friendly
It was a total pleasure to speak with someone who was so helpful, friendly and fun! Nothing was too much of a problem to sort out.
23 June 2026
Unprompted review
Reply from Intelligent Insurance
Dear Barry & Debbie,
Thank you for such a lovely review.
Helpful, friendly and fun is a pretty great combination - and not one you'd naturally associate with home insurance. Having said that, we’re absolutely delighted the team made things easy to sort out for you.
Thank you for choosing Intelligent Insurance.
I found it difficult to access the log…
I found it difficult to access the log in
19 June 2026
Unprompted review
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