Purchased exactly what I needed, downloaded it easily and installed equally easy. Ran the initial scans and everything worked out fine. Also, the net barrier set up easily. This is 3rd Mac that I hav... See more
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About Intego
Written by the company
Intego's security programs are designed so novices and security experts alike can protect their Macs optimally. Intego's programs have received dozens of awards from Mac magazines around the world, all of which stress the quality and ease-of-use of Intego software.
With its unique position as the Mac security specialist, Intego provides Mac users with full protection from all the dangers of the Internet. As the Internet evolves, Intego develops new programs and enhances its existing software to meet the growing security needs of Mac users.
Contact info
59 Rue de la Santé, 75013, Paris, France
- marketing@intego.com
- www.intego.com
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Great overall experience
Easy to understand website, so you know what your actually purchasing, easy downloads, and smooth installation experience. Love the products and how they aren’t consuming resources when idle.
not too difficult but you still need to…
not too difficult but you still need to be a bit IT Savvy.
It was a bit of an effort to upgrade…
It was a bit of an effort to upgrade and add additional seats, but instructions were pretty clear and provided promptly.
I am safe!
I am safe! Ease of use for ordering, installing and using the software, gives me a good feeling of being safe as much as possible.
Easy to download and install
Excellent!
Very good customer support from Jacob of the Web Sales' Team at Intego. I have been with Intego for a good few years and needed to change my licences this time round and Jacob went beyond the call of duty to help me. Very pleased!
Very easy to download and install this…
Very easy to download and install this software.
Mac Premium Bundle X9 purchase
Clear information about Mac Premium Bundle X9. Easy payment process. Downloaded the .dmg file without any issues. All good so far!
Quick and easy to install
Works well.
Good easy to use
Overcharged at the point of payment for Intego Mac Internet Security
I purchased a two-year plan for Intego Mac Internet Security X9, which was offered at a discounted price of £40.79. This amount was clearly displayed on the payment page. Therefore, I was taken aback to see that the amount charged after payment was £111.59, which also appeared as pending on my credit card statement. This figure was confirmed in the email I received from Intego. Initially, I suspected that I had made a purchase through a fraudulent website; however, the site was indeed legitimate, prompting me to submit a ticket to their Support Desk. Subsequently, I received an automated response suggesting that the issue could be due to my browser, display, or button errors—an unsatisfactory reply. They advised me to contact the Sales Department, assuring me that they would assist in rectifying any discrepancies. Unfortunately, no contact information was provided, so I resorted to using the chat feature, which repeatedly directed me to a nonexistent webpage outlining the refund request process. I explicitly requested to speak with a human representative, which was eventually facilitated. They have since processed a full refund. I was encouraged to consider maintaining the subscription, but I declined. My rationale was that my trust in the Intego Internet Security is somewhat eroded if the charging process is a problematic as this. Despite making hundreds of previous internet transactions, this is the first time I've experienced something such as this.
Courteous and good-natured.
I subscribed to the Intego VPN app a year ago and promptly forgot that I even had it on my computer. A reminder of the impending automatic annual payment came a few weeks ago but I forgot all about that too. When Intego duly informed me that they had taken the money from my account, I asked them to belatedly cancel my subscription and refund me - a long shot, I reasoned, but worth a try. To my surprise and gratification they agreed to do this despite the fact that the fault lay entirely with me. A welcome human touch from a friendly and approachable company. I can recommend their Internet Security suite too. Top marks.
Clear app but would suggest some sense…
Clear app but would suggest some sense of timing shown when a scan is being undertaken.
Quick purchase and download.
Purchasing and downloading the software was easy and efficient.
Running Tahoe 26.1
Running Tahoe 26.1, initially I had problems with Netbarrier blocking my internet access. After running Netupdate and installing the updates Internet access was restored.
Trusted software that appears to be…
Trusted software that appears to be continuously developed. Only request is for automation of updates to virus scan and having to manually check for updates each day and assume there must be a better way. Also, some confusion on the course of action to take when viruses are found and quarantined. The pop-up that you get only gives options for trust and quarantine; the delete option is missing. Also would be useful to have more descriptive information as to what this means and insights into specifically why Intego has quarantined the specific files, understanding of the specific treat and potential impact if this issued was not captured by Intego or released, and any recommendations. This would be a most welcomed improvement. Keep up the great work, you have a fine product!!
The ease in purchase and installation.
Great Product
Intego really works well! Been using for years. Would have been better to be able to upgrade online without having to go through support.
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