Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... See more
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Review summary
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Brilliant everyone was very helpful have one query I use 1471 frequently, can’t always get to phone when it rings, have bad legs, so use 1471 to call back, but that doesn’t work now, why. Otherwise it... See more
I was dreading changing my broadband provider, it is a minefield. I googled "the best internet provider" and up popped Inspire Telecom, I checked out the website and was impressed with the Company eth... See more
Company replied
Excellent service.If you have any problems or questions they will act as quickly as they can.The most beneficial part of Inspire Telecom you don’t have any problems to contact them always someone will... See more
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Company details
- Internet Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
- Telephone Company
About Inspire Telecom
Written by the company
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
Will you take five minutes to find out where yours really stands?
The Inspire Service Standard
Written by the company
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Contact info
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, United Kingdom
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4.9
Excellent
643 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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I am well on the way now for the switch…
I am well on the way now for the switch over to Inspire Telecom. Throughout the whole process I have nothing but praise for the whole experience. Liam & Jessica are so professional & kind, nothing is too much trouble, and I have the peace of mind that if I need any help that a real person will be there to help in less than a minute. No holding on, no music, no recorded message.
6 July 2026
Unprompted review
Reply from Inspire Telecom
Hi Patricia,
Thank you so much for taking the time to leave this review, it really means a lot to the team. We're delighted to hear how smooth the switch over has been, and Liam and Jessica will be thrilled with the kind words. Having a real person on hand quickly, without holding music or recorded messages, is exactly what we set out to deliver, so it's brilliant to know that's coming through for you. Welcome aboard, and thank you again for choosing Inspire Telecom.
-The Inspire Telecom Team
Everything was explained ,told what…
Everything was explained ,told what would happen when the old landline was going to be cut off,very helpfull
6 July 2026
Good reliable info from Megan
2 July 2026
Reply from Inspire Telecom
Hi Linda,
Thank you for your review!
We're really pleased Megan was able to help. We'll be sure to pass your kind feedback on to her – she'll be delighted to hear it.
Thanks again for taking the time to leave us a review.
The Inspire Telecom Team
I like Inspire telephone.com because…
I like Inspire telephone.com because they are genuine reliable company
12 September 2025
Reply from Inspire Telecom
Thank you for your kind words!
Being seen as a genuine and reliable company is one of the biggest compliments we could receive. We really appreciate your support and look forward to continuing to provide the service you expect from us.
The Inspire Telecom Team
Recommended
Polite. understanding, helpful, and not social media or AI brainwashed, recommended.
You can't get any better than that.
25 June 2026
Unprompted review
Reply from Inspire Telecom
Hi Chris,
Thank you for your fantastic review!
We're really pleased you had such a positive experience with our team. We believe great customer service comes from taking the time to listen, understand and genuinely help, so it's wonderful to know that's what stood out to you.
Thank you for your recommendation- it really does mean a lot to us.
The Inspire Telecom Team
I had a call from a gentleman named…
I had a call from a gentleman named Liam, it just happened at the right time for me as I am so fed up with EE and their terrible service, Liam impressed me so much that I fully intend to join Inspire in February 2027 when my contract expires, I am looking forward to being looked after at last, John Breakwell
19 June 2026
Unprompted review
Reply from Inspire Telecom
Thank you for your review, John.
We're delighted to hear Liam made such a positive impression. It's always encouraging when someone takes the time to share their experience, especially when they're considering making the switch in the future.
We'll be sure to pass your kind comments on to Liam. We look forward to speaking with you again when the time comes and showing you what Inspire is all about.
The Inspire Telecom Team
Ryan
The guy I spoke too, “Ryan” was polite, professional and new what he was talking about .
16 June 2026
Reply from Inspire Telecom
Hi David,
Thank you for taking the time to leave a review.
We're really pleased to hear Ryan was able to help. Providing knowledgeable, professional service while keeping things friendly and straightforward is exactly what we aim for.
We'll be sure to pass your kind comments on to Ryan.
The Inspire Telecom Team
Reply from Inspire Telecom
Thank you for your kind review.
We're delighted to hear you found the team polite, friendly, helpful and encouraging. Jess and Liam will be thrilled to receive your feedback, and we'll make sure your comments are passed on to them.
Recognition like this means a great deal to the team, so thank you for taking the time to share your experience.
The Inspire Telecom Team
Excellent assistance from Megan
Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us through the process of correctly locating the various cables & wires in the process.
Jo & Les Wallett
27 May 2026
Unprompted review
Reply from Inspire Telecom
Thank you for your lovely review, Jo & Les.
We're so pleased Megan was able to help get everything up and running for your Mum. The digital switchover can sometimes feel a little daunting, so having someone patient and knowledgeable to guide you through the process can make all the difference.
We'll be sure to pass your kind comments on to Megan - I'm sure she'll be delighted to hear them. Thank you for choosing Inspire and for taking the time to share your experience.
The Inspire Telecom Team
Helpful and personal
2 very pleasant and helpful customer service personnel. Excellent for an 80 year old who needed advice for an older relative with the digital change over. A great experience in this otherwise impersonal AI world.
26 May 2026
Reply from Inspire Telecom
Hi Jenny,
Thank you for your lovely review.
We're delighted to hear that our team was able to provide the advice and support you needed during the digital switchover. We know this change can feel daunting, particularly for older customers and their families, so taking the time to offer personal, patient support is incredibly important to us.
It's especially rewarding to hear that our human approach stood out to you. Thank you for your kind words and support.
The Inspire Telecom Team
JESSICA WAS HELPFUL BUT DUE MY AGE AND…
JESSICA WAS HELPFUL BUT DUE MY AGE AND BEING TOTALLY USELESS TO SET UP THE DIGITAL SYSTEM I NEEDED MY SON HERE AND JESSICA AGREED TO WAIT TWO WEEKS FOR MY SON TO BE HERE AND I WILL CONTACT INSPIRE
22 May 2026
Reply from Inspire Telecom
Hi Graham,
Thank you for taking the time to leave a review.
We're pleased Jessica was able to help and, most importantly, take the time to understand your circumstances. We know that new technology can sometimes feel overwhelming, so it's important to us that our customers never feel rushed and can get support at a pace that works for them.
We'll be sure to pass your kind comments on to Jessica.
The Inspire Telecom Team
Reply from Inspire Telecom
Thank you for your feedback!
We're really pleased to hear you found the team helpful and polite. It's always great to know our efforts are making a positive difference.
The Inspire Telecom Team
Excellent thanks 👍
20 May 2026
Reply from Inspire Telecom
Hi Michael,
We really appreciate your review. If there's ever anything we can help with, just give us a shout.
The Inspire Telecom Team
I have been with Inspire Telecom for a…
I have been with Inspire Telecom for a few years now and have always been able to contact them within seconds.
They have even telephoned me some hours later to check my internet was still up and running after a lightening storm. Their staff are always knowledgeable, helpful and friendly - I cannot recommend them highly enough.
20 May 2026
Unprompted review
Reply from Inspire Telecom
Hi Jane,
Thank you so much for your kind words and recommendation.
Reviews like this show exactly what we work hard to achieve every day - being there when our customers need us, providing personal service, and going the extra mile to make sure everything is working as it should.
We really appreciate your support and look forward to continuing to serve you for many years to come.
The Inspire Telecom Team
I’ve been with Inspire Telecom for years
I’ve been with Inspire Telecom for a few years now and am very pleased that I switched to Inspire. Quite honestly it’s a nice easy going provider of my broadband. Whenever I talk to them it’s as tho I’m talking to a friend from down the road. I’ve never, ever had any problems with Inspire. They provide a great service 👍
6 May 2026
Unprompted review
Reply from Inspire Telecom
Hi Lawrence,
What a lovely review!
Thank you so much for your continued support over the years - it really means a lot to us!
It is great to hear you’ve had such a consistently positive experience, and we’re always here if you ever need anything.
The Inspire Telecom Team
Just renewed quick and easy ollso clear
5 May 2026
Unprompted review
Reply from Inspire Telecom
Thank you for your feedback!
We’re really pleased to hear your renewal was quick, easy, and clear - that’s exactly the experience we aim to provide.
The Inspire Telecom Team
Reply from Inspire Telecom
Hi Wendy,
Thank you for your kind feedback!
We’re really pleased to hear you’re happy with the service and found our team helpful. Providing great support at a fair price is exactly what we aim for.
The Inspire Telecom Team
Excellent customer service
The person I spoke to..Jess...was very polite friendly and obviously knew her job.She really wanted to help.
I have never had any problem with the company in any respect although to be honest I have not needed to contact them often.Probably a testament in itself.
30 April 2026
Reply from Inspire Telecom
Thank you for your fantastic review!
We’re delighted to hear about your positive experience with Jess - she’ll be so pleased to know her friendly and knowledgeable approach made a difference. It’s also great to hear that everything has been running smoothly overall, as that’s exactly the level of service we aim to provide.
We really appreciate you taking the time to share your feedback.
-The Inspire Telecom Team
Every body is polite and patient when…
Every body is polite and patient when answering questions. The phone calls have always been answered promptly.
I have been given helpful advice.
29 April 2026
Reply from Inspire Telecom
Thank you for your kind feedback!
We’re really pleased to hear that you’ve found our team polite, patient, and helpful, and that your calls have been answered promptly. Providing clear advice and a positive experience every time you get in touch is exactly what we aim for.
We really appreciate you taking the time to share your experience 😊
— The Inspire Telecom Team
Staff are very polite asking any…
Staff are very polite asking any questions regarding what you ask them
27 April 2026
Reply from Inspire Telecom
Hi Anthony,
Thank you for your feedback!
We’re really pleased to hear you found our team polite and helpful when answering your questions. Providing clear and respectful support is something we always aim for.
The Inspire Telecom Team
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