Insignia Ltd Reviews 

120
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Ordered some jubilee mugs for the whole school at a reasonable cost. Had to keep checking on delivery as they did not arrive as scheduled. When they finally arrived just before the event there were lo... See more

Company replied

Rated 4 out of 5 stars

We order regularly from Insignia and always find Sandra, our Account Manager, helpful and quick in responding. Their prices are normally good and their turnover fast. Nearly all of our items have... See more

Company replied

Rated 4 out of 5 stars

I had the option of using another company however, because I personallly trust Sandra at Insignia, I chose to give this job to her. It is likely the job will be offered next year if she is still aroun... See more

Rated 1 out of 5 stars

Just wanted to share my experience with the handbag which I purchased from the Insignia store located at Tariq road. Unfortunately, I found the leather quality to be quite poor and it seemed to be f... See more

Company details


Contact info

3.3

Average

TrustScore 3.5 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(120)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Insignia are a joy to work with.

It is wonderful to come across a company that still retain working values that so many others have let lapse. It has been our experience that working with Insignia has been an absolute pleasure. When they say they will get back to you with a quote, they do! When we change the brief and ask for a re-quote, they do! When they say they will deliver, they do! All without fuss!!! We have worked on a few projects now and each time the team there have produced exactly what we wanted to the highest quality, efficiently and ahead of schedule to accommodate our demands.
We look forward to the next project when we can involve Insignia Ltd.

28 March 2014
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thank you very much for your lovely review.

It has been a pleasure to work with you and I look forward to working with you again in the future.

I am sure you must be very busy but it really does make a difference to get nice customer feedback so thank you again!

Best Wishes

Georgette Khoury
Account Manager

Rated 5 out of 5 stars

Lord Mayor's Show

Excellent helpful service, competitive price, the umbrellas were delivered on time.
Looked excellent on TV and they kept us dry while others drowned.

19 November 2013
Unprompted review
Rated 5 out of 5 stars

INSIGNIA TO THE RESCUE !

Having discovered our stocks of pens were low, and a special event was upcoming, Insignia did a very quick turnround of our order, which included updating our artwork, without any compromise to the quality. Staff were very friendly and helpful.

14 November 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Hi Kathy

Thanks very much for taking time to give us a review. I am very glad we could help. If you need anything else just get in touch. Your Account Manager Lorraine is on holiday in Anguila (lucky thing!) until next week but any of us would be delighted to help in her absence.

Best wishes
Claire Appleton
Director
Insignia Ltd

Rated 4 out of 5 stars

First class service

Everything went to timescale as agreed , slight hiccup as order couldn't be processed without up front payment (only for a first order) but the company were flexible on this after discussion --product looks good --would highly recommend.
Communication with the company was 1st class prompt and succinct.

8 November 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thank you for taking time out of your busy day to give us this review Colin. Feedback is so important to us - good or bad! I am delighted that your first experience with us has been a good one and we look forward to being of service again soon.

Claire Appleton
Director

Rated 5 out of 5 stars

Excellent effecient service

We needed some lanyards and card holders quickly. Insignia were great, they responded to my request and plea for help.

7 November 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thanks very much for your review Cheryl. Yes, we can always supply from plain stock of lanyards if you don't have time to get printed ones. I am glad we could help.

Claire Appleton
Director

Rated 4 out of 5 stars

Really good to work with

We order regularly from Insignia and always find Sandra, our Account Manager, helpful and quick in responding. Their prices are normally good and their turnover fast.

Nearly all of our items have been great - we did have an issue with some torches that we ordered not working very well but they were replaced and a credit note issued.

24 October 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Hi Kerry

Thank you very much for taking the time to give us a review, especally as you had a meeting with Sandra this morning too!

I am very sorry that you had some faulty torches in one of your orders but I am glad to hear the issue has been resolved and we will do our utmost to ensure it doesn't happen again.

Thanks for your business and best of luck with your ongoing fundraising.

Claire Appleton
Director

Rated 5 out of 5 stars

5 star service

I have been dealing with Insignia for 13 years and have had nothing but excellent service. I would have no hesitation in recommending them, in actual fact I have!

10 October 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thank you Marlene, your review is very much appreciated, and we look forward to providing another 13 years of excellent service! It’s always a pleasure working with you.
Best regards,
Claire Appleton
Director

Rated 5 out of 5 stars

Great service time and time again

Just received our latest order for A4 Zipped Portfolios which we had personalised. These arrived on time and to order. Great service as usual.

10 October 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thank you so much for taking the time to review us Pauline. You’ve made Sandra’s day!

Rated 5 out of 5 stars

Friendly, personal service.

Our account manager has been very helpfull, helping us through multiple orders with pressing deadlines & different delivery addresses.
The design team have also been very good with the artwork.
A pleasure to work with all round.

27 September 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thank you so much Tim for taking time out to give us such a lovely review. I am delighted to hear that Lorraine looks after you well - she is great!

I hope the new range of products works really well for you.

Warm wishes
Claire Appleton
Director

Rated 5 out of 5 stars

Instant service with instant results

Superb service, and good quality products and all delivered within the predicted time.

27 September 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thank you very much for taking the time to review us Lez. It is very much appreciated and I am delighted that Lorraine has looked after you well. It is amazing but we have been working with the school for 12 years this month!

Warm wishes
Claire

Rated 5 out of 5 stars

Ecellent service

The booking and discussions were simple, the timelines, process and cost were clearly explained. The product was of high quality. Delivered early.

26 September 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Andy thank you very much for taking time out to give us such a lovely review. I hope the awards went down well with the recipients.

Best of luck with all the wonderful work you do at the hospice.

Claire Appleton
Director

Rated 5 out of 5 stars

Really wide choice of prizes for engraving

Had previously purchased glassware from Insignia so artwork was already in place.

New order for glassware and key rings ( all engraved) placed and speedily delivered.

Very happy customer!!

26 September 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Dear Tim

Thank you very much for your lovely review. I am sure you must be very busy but it really does make a difference to get nice customer feedback so thank you again,

Best wishes
Claire Appleton
Director

Rated 5 out of 5 stars

Professional from start to finish

I have used Insignia for a number of years and from the moment your call is answered to placing your order, you know you are in safe hands.

Professional from start to finish helpful friendly staff and the products they have are bang up to date.

Pleasure to business with Lorraine and the team

26 September 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thank you very much Stuart for taking time out of your busy day to give us such a lovely review.

I hope the pens continue to go down well at your events!

Claire Appleton
Director

Rated 5 out of 5 stars

Excellent friendly service

Comunication was excellent and prompt delivery also. A very hellpful service and the final product was perfect

25 September 2013
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thank you Jason, I am delighted that you are pleased with the teddies. They are very cute!

BTW the feeling is mutual. Our dealings with you are always excellent too!

I hope business is going well and that you are nice and busy!

Claire Appleton
Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look