Insignia Ltd Reviews 

120
TrustScore 3.5 out of 5

3.3

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Rated 3 out of 5 stars

Ordered some jubilee mugs for the whole school at a reasonable cost. Had to keep checking on delivery as they did not arrive as scheduled. When they finally arrived just before the event there were lo... See more

Company replied

Rated 4 out of 5 stars

We order regularly from Insignia and always find Sandra, our Account Manager, helpful and quick in responding. Their prices are normally good and their turnover fast. Nearly all of our items have... See more

Company replied

Rated 4 out of 5 stars

I had the option of using another company however, because I personallly trust Sandra at Insignia, I chose to give this job to her. It is likely the job will be offered next year if she is still aroun... See more

Rated 1 out of 5 stars

Just wanted to share my experience with the handbag which I purchased from the Insignia store located at Tariq road. Unfortunately, I found the leather quality to be quite poor and it seemed to be f... See more

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3.3

Average

TrustScore 3.5 out of 5

120 reviews

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3.3

All reviews

(120)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful

Very helpful and understanding, taking you through whatever you need. An efficient service.

23 March 2016
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Hi Julie

Thank you very much for taking time out of your busy day to give us a nice review. We look forward to being of service again soon!

Best

Becky

Rated 4 out of 5 stars

Golf Club Ties

used Insignia for many years for our Club ties. Good service as ever from communication, ordering & delivery of our stock

23 March 2016
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thanks for taking the time to give us this nice review Iain. I was just looking at your record and it has been 12 years that we have been working for the club! Doesn't time fly!!

Best wishes
Becky

Rated 4 out of 5 stars

Very helpful

I needed a complex job doing very quickly and Insignia were able to complete the job successfully in a very short time. Very pleased with the whole service experience. Good communication too.

18 February 2016
Unprompted review
Rated 5 out of 5 stars

Branded Umbrellas

The Customer Service was second to none, prices were competitive and the quality and timings of delivery were also very satisfactory.

13 January 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

We have ordered numerous marketing material from Insignia from pens to bags and these have all been great quality, fast delivery and great branding.

12 January 2016
Unprompted review
Rated 5 out of 5 stars

On The Ball

Flexible, efficient, polite and easy to deal with either by email or telephone

8 December 2015
Unprompted review
Rated 5 out of 5 stars

Customer Service

From my experiences with Insignia, I have received first class service. Extremely helpful and any enquiries answered promptly; kept informed at all stages with queries and orders. Excellent customer service.

11 November 2015
Unprompted review
Rated 5 out of 5 stars

Promotional Items

super quick response to email. Very competitive prices. Good quality items delivered securely and in time for our event

10 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Thank you for making my first time use of your service pleasurable.
Georgette was fantastic from the start to finish. The pricing was clear and transparent. It made it easy for my budget.
I particularly like they way I was able to control what I wanted to suit my budget. Excellent in all areas. Shame you can't score 6 stars.
Our delegates loved the bags we gave away. Thanks to Insignia. I'll definitely recommend you to others.
Michael Orey, Chair of Homeowners Council, (Southwark), London.

8 January 2015
Unprompted review
Rated 3 out of 5 stars

Good product. Communication not always easy though.

As described above .

24 November 2014
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Dear David, thank you very much for taking the time to give us a review and I am delighted that you liked your Word War 1 Commemorative mugs.

I must apologise though for any issues you had with communications. Your original Account Manager Sandra passed your file over to her colleague Lorraine to look after while she was on holiday. On her return from holiday Sandra got an unexpected promotion and passed your file over to Georgette to look after going forward so I appreciate things could have got confusing! Just one of those very unusual sets of circumstances but I will take steps to ensure that this doesn't happen again.

Best wishes
Claire Appleton
Director

Rated 5 out of 5 stars

Unparalleled professionalism

I needed 500 customised banner pens as souvenirs for a funeral. Whilst most other competitors turned me away because of my extremely short notice, Insignia were able to deliver quality products within the turnaround I required without any hassle. The agent I dealt with was very responsive and professional. I had no reason to be concerned during production as she kept me informed of progress. She even threw in free artwork and delivery for what was already a competitive unit price compared to those competitors who turned me down.
I highly recommend Insignia and will definitely be using them again for any promotional project.

4 July 2014
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thank you so much for your review. We pride ourselves on our professionalism, and Georgette was extremely pleased to receive your positive feedback.
We look forward to working with you again on future projects and thanks again for taking the time to write your review.

Rated 5 out of 5 stars

Excellent, supportive assistant.

Insignia were very helpful ensuring I ordered the correct products for my project. Helped and supported with ordering, very quick to do invoices of the items so I knew what I had ordred, the quantity and price. Excellent contact either by telephone or e-mail. Never no trouble if I needed information or anything clarifying. Great with advice so I did get ecactly what I wanted. The products arrived very quickly and are of superb quality.

2 July 2014
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thank you for your review Andrea. We are pleased we made the process of ordering for your project easier and hope we can be of help to you again in the future.

Rated 5 out of 5 stars

An excellent service - friendly, flexible and delivered order on time

I found Insignia to be an excellent company to work with. Their staff communicated in a very prompt and friendly manner, The website was user-friendly and our order arrived a couple of days ahead of schedule. They were a pleasure to deal with.

1 July 2014
Unprompted review
Insignia Ltd logo

Reply from Insignia Ltd

Thank you for taking the time to write your review, especially your comments regarding our website. We always endeavour to deliver on service every time, but websites can be subjective and we are pleased you found it user-friendly.
We look forward to working with you again in the future.

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