The products are excellent and well priced. Inkredible are a reliable company, but I get bombarded by their stupid advert every 5 minutes on Youtube, which is causing me to think about boycotting the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a brand-compatible laser printer cartridge from INKredible a few months ago and although the print quality was initially great, the print quality suddenly declined even though the cartridg... See more
Company replied
I had an issue with a toner cartridge that wasn't working properly - grey smudging across the pages. Contacted Inkredible and after discussing the issue confirmed it was the new cartridge not my print... See more
Company replied
An instant reply from Callum gave me the advice I needed to reset my ink cartridges and start printing again. I would advise anyone needing to replace printer ink to buy from INKredible. The product i... See more
Company details
- Printing Equipment and Supplies
- Office Supply Store
- Printer and Scanner Store
- Printer Ink Refill Store
- Printing Equipment Supplier
- Toner Cartridge Supplier
About INKredible.co.uk
Information provided by various external sources
Order... Install... Print!
Here at Inkredible, we understand our customers require a trusted, reliable, quick and cost effective way of buying replacement ink cartridges for their printers.
We believe that by offering the best quality ink cartridges with quick delivery and low prices, we get the balance just right. Mix in our expert Customer Service and that is why our customers keep coming back.
Visit Inkredible
Here at Inkredible, we understand our customers require a trusted, reliable, quick and cost effective way of buying replacement ink cartridges for their printers.
We believe that by offering the best quality ink cartridges with quick delivery and low prices, we get the balance just right. Mix in our expert Customer Service and that is why our customers keep coming back.
Visit Inkredible
Contact info
Unit 19 Black Path, DL3 0QB, Darlington, United Kingdom
- support@inkredible.co.uk
- www.inkredible.co.uk
4.5
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am an existing satisfied customer
I am an existing satisfied customer, though at 85 the technology can be a bit of a puzzle. Inkredible are an excellent firm selling a good product which has kept my printer going for some years. Great customer service too.
8 December 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for your loyalty! We're pleased to keep your printer running smoothly. Our team is here to support you, and we appreciate your kind words about our products and customer service. Looking forward to continuing to serve you at INKredible!
A very good price for the inks I use
A very good price for the inks I use, really easy to buy with no fuss. Very quick postage, so a ideal company to buy from.
1 December 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for your positive feedback! We're delighted to offer competitive prices and a hassle-free buying experience. Quick postage is our commitment. We appreciate your support and look forward to serving you again at INKredible.
Canon printer
Canon printer, takes cartridges well, fast delivery. Thank you
27 November 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for your feedback! We're thrilled your Canon printer is working well with our cartridges. Fast delivery is our priority. Your satisfaction is valued, and we look forward to continuing to provide you with quality products at INKredible.
Dreadful company.
I rang, rang, rang, rang and rang - 12 times. Nobody could be bothered to answer.
I tried to reduce my order by 1 cartridge, but nobody replied to my email. I sent it about 20 minutes after I sent the 1st email.
Totally disgusted with this company especially as I was a first time new customer.
24 November 2023
Unprompted review
Reply from INKredible.co.uk
Hi,
As an online small/medium family run business with limited numbers of support staff, we can solve 99% of issues very quickly and simultaneously via live chat and email, but with the option to call out to customers where the need requires, to solve other issues.
We do not profess to operate an inbound telephone support service. We do not advertise a telephone number on our website or support section, but understand it may be found online if you search for it, over which we have no control.
Our business hours (9:30am-5:00pm) are stated on our contact us page and we also state there:
"Our telephone line operates on an outbound basis. We operate mainly online via live chat/email - depending on the query."
As you can see below, we solved the issue within 10 minutes of your initial query (by a recognised contact method) and 6 minutes after the team started work.
9:26am You emailed us with a basic query asking how to decrease the order quantity in your basket
9:30am Customer Support team started work
9:36am Customer Support emailed back to advise they had reduced the quantity purchased as requested and refunded the difference on the order total
9:41am You emailed again to advise to cancel the entire order as you were dissatisfied with the service provided.
I'm extremely sorry to hear you were dissatisfied with the service. We understand that many people may want to call us, but it just isn't an efficient use of time, especially as you can see the problem was resolved within minutes.
With many online companies not providing a response for 24 hours or more, we're very proud of our response times and our ability to assist in a time sensitive manner as we understand customers need to print urgently at times.
ordered ink friday 4pm and received the…
ordered ink friday 4pm and received the ink saturday morning.
12 November 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for sharing your experience! We're delighted to provide swift service, ensuring you received your ink promptly. Your satisfaction is our priority, and we appreciate your trust in INKredible. Looking forward to serving you again!
Excellent customer service!
Excellent customer service!
I've been an Inkredible.co.uk customer for year now and always found them to be fast, efficient and reliable. On my recent order I found I had 2 broken tabs on the cartridge. I contacted the company via web-chat and Rebecca, one of their staff sorted out the problem in minutes. Absolutely fantastic customer service!
25 October 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for your kind words! We're thrilled to hear about your positive experience with our customer service, particularly with Rebecca. Your satisfaction is our priority, and we appreciate your continued trust in INKredible. Looking forward to serving you for many more years!
DISGUSTING
UTTERLY DISGUSTED AT THIS PRODUCT. ALTHOUGH ADVERTISING AS Epson SX425W compatible, IT IS NOT!!!!!!!!!!!!
15 September 2023
Unprompted review
Reply from INKredible.co.uk
Hi,
I completely understand your frustration at the situation you were in, as mentioned on both email and telephone call, regarding your deadline for a report and experiencing one of the cartridges purchased not being recognised when you needed to print.
As explained by our Customer Service team, the cartridges are fully tested and compatible with your printer model with thousands of cartridges for this range sold over a long period of time, but that does not exclude the chance that there may be a recognition issue from time to time. This is the case with any cartridge, including OEM ink, and from any retailer, and we're here to help when that does invariably happen.
After providing possible fixes for the issue, which were unfortunately to no avail, we would normally offer to replace the defective cartridge and we could have done so in time for you to have printed off the report before your deadline.
Unfortunately, you did not wish to continue in dialogue at this point, preferring to leave a Trustpilot review, which you're within your rights to do. This did however prevent us from providing any further assistance or replacement cartridges in a timely manner as you needed them.
Best customer service I've ever experienced
Best customer service I've experienced on ANY online shop. Live Chat is brilliant and the staff is always helpful. This review reflects my experience from the last 4 years. I can't recommend this site company enough.
Any issue, they will make it right and products are of great quality (only issues I had were related to my printer, not their products, and they helped anyway!)
14 July 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for your loyalty and glowing feedback! We're delighted to be your go-to choice for the last 4/5 years. Providing excellent customer service is our commitment, and we appreciate your understanding in resolving any issues. Your recommendation means a lot to us at INKredible!
Excellent customer service!
I've been an Inkredible.co.uk customer for years now and always found them to be fast, efficient and reliable. On my recent order I found I had made a mistake. I contacted the company via webchat and Callum, one of their staff sorted out the problem in minutes. Absolutely fantastic customer service!
21 April 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for your continued trust in INKredible! We're delighted to hear about your positive experience with our customer service, especially with Callum. Your satisfaction is our priority, and we appreciate your loyalty. Looking forward to serving you for many more years!
Amazing customer service
Amazing company, I got my cannon pixma mg5750 compatible cartridges at a fraction of the cost, I usually buy and I had trouble with printer, my issue was resolved very promptly, thanks to the fantastic customer service, I was guided and followed the instructions.I will always buy from this company !
12 April 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for your glowing review! We're thrilled to hear about your positive experience with our compatible cartridges and exceptional customer service. Resolving the issue promptly is our commitment. Your loyalty is appreciated, and we look forward to continuing to provide you with cost-effective solutions and top-notch service at INKredible.
Experience on HP OfficeJet Pro 8600 -
After much internal soul searching and a solid recommendation from the Which Consumer Website I decided to try these compatible cartridges as the HP originals are very expensive. I bought a full set of the compatible cartridges (1 black and 3 colour) and installed all of them except the orginal HP Magenta (which still had a fair bit of ink in it). Black/Gray printing with the compatible was always excellent but the colour reproduction was rather drab. After some time I replaced the remaining HP Magenta with an INKredible Magenta cartidge so now I had a full set of INKredible inks installed (Black, Cyan, Magenta, Yellow). The difference was amazing, improving the colour reproduction to what I would describe as excellent. The support from INKredible (Callum and Nichola) was also excellent.
12 April 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for your thorough review! We appreciate your trust in our compatible cartridges and are delighted to have exceeded your expectations in colour reproduction. It's fantastic to hear about the positive impact of our Magenta cartridge. Callum and Nichola are grateful for your commendation, and we look forward to continuing to provide you with excellent products and support at INKredible.
A false economy?
I have bought cartridges for some time from Inkredible to support my Brother J890DW ink-jet printer. The company is indeed very prompt and very efficient; and the cartridges are indeed much cheaper than the official ones. However, I have now repeatedly met two problems: (i) Some newly-supplied cartridges are not recognised by the printer. This isn't because I have ordered the wrong ones, since others from the same source are recognised. (ii) I quite often need to clean the print-heads (wasting ink) and now the cyan one seems permanently clogged. Interestingly the printer explicitly detects alien cartridges. I fear that one just has grit one's teeth and pay the Brother price for their branded product.
7 April 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for taking the time to leave a review and for your past custom.
We have checked to see if you've contacted our Customer Support channels regarding this issue, but are unable to find any correspondence?
Please drop us a message if you still require assistance with this and we'll be more than happy to help!
In(k)credible customer service and…
In(k)credible customer service and products for my Epson printer. Out of my myriad of orders from these people, I had one cyan cartridge which wouldn't feed. I put a new one in and, because I had to do 4 head cleaning routines caused by the faulty cartridge, I used 40-50% of the ink. Emailed them, offered me a free replacement, but also gave me a 50% discount as I was ordering another set of 5. Order on way already. 10 stars if possible.
20 March 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for your glowing review! We're thrilled to provide you with exceptional service and products for your Epson printer. We apologize for the inconvenience with the faulty cartridge and appreciate your understanding. Offering a free replacement and a 50% discount reflects our commitment to customer satisfaction. We look forward to continuing to exceed your expectations at INKredible.
Excellent service
Ordered ink at 14.39 on Friday, delivered at 10.45 on Saturday. Top quality at a fraction of the Canon price.
18 March 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for your positive feedback! We're delighted to provide swift service and top-quality ink at a fraction of the Canon price. Your satisfaction is our priority, and we appreciate your trust in INKredible. If you have any further needs, feel free to reach out. Looking forward to serving you again!
Would give 10 stars if I could
I was on the hunt for reasonably charged ink for my canon printer, initially thought this had to be a scam because of how cheap it was, or low-quality ink at least.... but nope!!!! there is NO DIFFERENCE between this ink and the canon. It's 1/5 of the price and 1/3 compared to the Cartridge People. Inkredible customer for life :)
21 February 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for choosing INKredible! We're thrilled to have exceeded your expectations with our reasonably priced and high-quality ink. Your satisfaction is our goal, and we appreciate your trust. Welcome to the INKredible family, and we look forward to serving you for life!
My inks order was left at an unknown…
My inks order was left at an unknown address by Royal Mail. INKredible are resending the order to me by DPD. Great customer service from this company. I can thoroughly recommend them.
17 February 2023
Unprompted review
Reply from INKredible.co.uk
Thank you for your understanding! We're sorry for any inconvenience caused by the Royal Mail delivery, and we appreciate your patience. Resending your order via DPD is our commitment to great customer service. Your recommendation means a lot to us at INKredible, and we look forward to ensuring a seamless experience for you in the future.
An inkcredible Company!
What an inkcredible Company to deal with. I have been a customer for many years and always have great inks sent to me, which happily run in my mega-expensive canon printer. The service is second super fast delivery great prices. Thank you for helping my little company to run smoothly.
17 February 2023
Unprompted review
Reply from INKredible.co.uk
Hi Karen
It's absolutely our pleasure and thanks so much for the glowing review!
Be aware before you use this company
We ordered our ink cartridges on line on December 31 2022. Todays date is January 25 2023. Have contact back email four time, because we have not gotten our order. Was given a tracking number that usps says isn’t correct.so today we did called our credit card to do a dispute on charges, which was charged to my card industry January 03,2022. I would be aware of this company. Because there’s no number posted to speak with a live person to resolve any problems…
31 December 2022
Unprompted review
Reply from INKredible.co.uk
This review relates to inkredible.store in the USA, not inkredible.co.uk in the UK
Amazing company to deal with
Amazing company to deal with.
After working for months, my printer suddenly decided to reject an ink cartridge. After trying for ages to fix it myself, I gave up and contacted Inkredible to see if they'd heard of the problem before. They were very helpful and suggested a fix. Unfortunately it didn't work so they very quickly sent a replacement cartridge to try. That fixed the problem. Thank you Inkredible. Highly recommended.
29 December 2022
Unprompted review
Reply from INKredible.co.uk
Many thanks for your review, we hope to see you again in the future!
Worked perfectly at half the price
Bought a colour laser printer in lockdown for all the worksheets school sent home, not realising how expensive replacement toner cartridges would be. The ones that came with it lasted a decent amount of time but when it eventually ran out I took a chance on inkredible after reading the reviews and although it does register as non-branded on the printer itself, it's worked perfectly from day one. Been using it for 3 months now and still going strong, so now the colour ones need replacing I'm off to buy them from inkredible.
3 October 2022
Unprompted review
Reply from INKredible.co.uk
Many thanks for your review, we hope to see you again in the future!
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