INKA - Original Equipment Reviews 

429
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, most reviewers were let down by their experience overall. Many customers reported significant delays in receiving orders, often waiting weeks or months beyond advertised delivery times, with some never receiving products. People frequently experienced a lack of communication, noting that emails were ignored, making it difficult to get updates. Consumers often struggled to obtain refunds, many resorting to banks or PayPal to reclaim money after long periods of company silence. However, some customers praised the product quality, describing seat covers as well-made, durable, and fitting perfectly, enhancing vehicle interiors. Conversely, a small portion of people received products with missing parts, incorrect items, or experienced poor fit, sometimes covering safety features.

What people talk about most

Order

People report negative experiences with order, with many customers expressing significant dissatisfaction due... See more

Product

Customers had ambiguous experiences with product, with many expressing significant dissatisfaction regarding... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, frequently reporting long delays and... See more

Response time

Reviewers express widespread dissatisfaction with response times, frequently reporting a lack of... See more

Delivery service

Consumers find delivery service to be consistently negative, with many experiencing significant delays far... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered complete front row seat covers for my Discovery 4 on 11th Jan 26. Order confirmed, then no further correspondence. Emails asking for updates were ignored. Covers delivered out of the blue 11... See more

Rated 1 out of 5 stars

Worst company I have ever used, took over 12 weeks for delivery, communication is dreadful. Was promised 10% back if I wait for the cover when I asked for refund. Like an idiot I waited, now no refund... See more

Rated 1 out of 5 stars

God awful company. Ordered a set of seat covers for my new van. Ended up getting a refund after 2 months of waiting for my product without any result. I was in contact with their customer services m... See more

Rated 1 out of 5 stars

Horrific company, Avoid at all cost. Lies after lies, Why are they taking orders for goods they can't supply. Promise after Promise but no seat covers , I've got a new van with dirty seats due... See more


Company details

  1. Auto Parts Manufacturer

Written by the company

Inka is a dynamic lifestyle brand specialising in tailored, premium-quality vehicle seat covers & floor mats. We draw on our heritage of combining quality and fine craftsmanship with innovation and exquisite design to create our own quintessential style that is specifically engineered to be fit for purpose. Our premium quality products offer longevity and authenticity by being at the cutting edge of engineering, design, and styling, utilising the finest high-performance materials available today. Our sister company Auto Kit International Ltd is a well-established supplier of high-quality leather trim and tailored interior accessories for leading car manufacturers’ including Jaguar Land Rover, Mercedes-Benz, VW (Volkswagen) , Nissan, Renault, Ford, Man and Audi. This has given Inka access to the original equipment specifications and materials used during manufacture ensuring our products consistently exceed expectations. Inka tailored seat covers are designed & tested with safety as the highest priority. Our tailored seat cover range is designed to allow normal air-bag deployment and accommodate ISOFIX where applicable. OUR MISSION: “TO BECOME THE GLOBAL CENTRE OF EXCELLENCE IN THE: DESIGN, DEVELOPMENT, MANUFACTURE & RETAIL OF BESPOKE SEAT COVERS FOR THE TRANSPORTATION SECTOR"


Contact info

1.5

Bad

TrustScore 1.5 out of 5

429 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

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1.5

All reviews

(429)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered seat covers on the 19th of…

Ordered seat covers on the 19th of December 2025 still not arrived and we are now into march emailed today for a full refund saying “in stock” on there website absolute joke and at £399 certainly not cheap

1 March 2026
Unprompted review
Rated 1 out of 5 stars

No Stock and Long lead times

We ordered sets of seat covers for 2 new vans 04.02.26 one set and after chasing them up via email a couple of times was "no longer available" with the other set delayed
why take orders on? that they cannot fulfil or with lead times that do not match what the customer needs
both are showing as stocked items
we will never do business with them again

27 February 2026
Unprompted review
Rated 1 out of 5 stars

NEVER USE

NEVER, NEVER, use this company. They’re from Leicester 🤔 and they will use lie after lie to delay the delivery date. I was told 1 week for delivery and 1 month later, they’re still coming up with stalling lies. No wonder they have no telephone communications. I’ve cancelled the order so hoping I will get my money back but not holding out much hope. DO NOT USE

25 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered two new front seats for my…

I ordered two new front seats for my transit and then a back row. I have tried to email them but never received a reply. It’s been three weeks now and nothing has come in a form of reply. I would avoid this company it costs.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

If buying from a business that is…

If buying from a business that is probably a front for a chinese factory, with poor comms, slow and or no delivery is your thing - then fill your boots
you may get lucky and get what you ordered eventually or maybe not.
At least they refunded me quickly after two months without delivery and random comms

20 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered transit custom front seat…

I ordered transit custom front seat covers 9/11/25 and still keep getting fobbed off with there in production and now two weeks ago they’ve ran out of the material it’s excuse after excuse avoid at all costs, I’ll be contacting my bank for a refund

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Ordered complete front row seat covers for my Discovery 4 on 11th Jan 26. Order confirmed, then no further correspondence. Emails asking for updates were ignored.
Covers delivered out of the blue 11 Feb 26. But headrest and arm rest covers missing, both clearly included under the complete front row listing.
I have emailed them again to ask for the missing covers, but not holding my breath!

11 February 2026
Unprompted review
Rated 1 out of 5 stars

4 months for order

Ordered over 4 months ago.

Part of the order they couldn’t do and refunded but not quick. Rest of my order finally arrived 4 months later only to be WRONG!! Dispite sending images and sizes and them having the template.

Emailed to complain but no response.
Zero communication

Avoid

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company, take your money then no communication at all. 2 months in and still nothing.. Do not deal with these cowboys if you value your money.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Stay clear, buy elsewhere

Made an order 2 months ago, been told multiple times that the order is going to be sent out. No customer service phone number or not one that works anyway. Buy from elsewhere!!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I placed my order in November for front and rear seat covers for my new transit, I was taken in by their excellent ad on Facebook, usual story repeated emails promising prompt delivery just wish I had read the reviews first. I can’t comment on the product quality yet but based upon my already 12 week wait I would avoid this company like a dose of pox!

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Check bad reviews and Companies House before ordering!!!

Ordered last month and have been backwards with extended pauses and forward with periods of no communication and excuses but no goods.
These people maybe exactly the kind of people that HMRC need to concentrate on.
Have a look on Companies House how they are overdue but active directors of Auto Kit international but Inka Corp are dormant and in the same breath.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Zero customer service!

I bought new seat covers for my campervan. Although they took a long time to come, the covers are good but hard to fit. They are described as "tailored" but the rear seat cover completely covers seat belt anchor points. Not wanting to cut the supposedly tailored cover, I tried to get in touch for advice. There is a phone number but the message tells you to send an email. I sent an email, then a follow-up, and got no reply. They should do better than this!

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a basic set of seat covers for…

Ordered a basic set of seat covers for a Transit van on the 30th November 25, delivery stated 3/5 when Ordered. After 7 days of nothing I emailed. Was told they were in production and would be dispatched by the end of the week, 7 days later nothing. Another email and was told the same!! They eventually arrived 9th Jan but don't fit. Emailed again for a return heard nothing. Total waste of time and money. Wish I had read the reviews before ordering.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Took 4 months to get delivered

Took 4 months to get delivered. When it came it had some other company embroidered on it and not mine AS REQUESTED
Costumer service is appalling too.
Would NOT recommend this company!!!!!

24 January 2026
Unprompted review

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