INKA - Original Equipment Reviews 

Reply from INKA - Original Equipment

Apr 17, 2026

17th April 2026

Update.

Production Delays & Late Deliveries

Dear Customers,

We hope this message finds you well.

As you may already know, we have encountered numerous delays in our production process, leading to significantly late deliveries of customer orders and resulting in dissatisfaction among some of our customers.

We sincerely apologise for this situation and hope to regain your trust as a genuine company experiencing growing pains.

The majority of our products are handcrafted in the UK and are of exceptionally high quality. However, the unprecedented demand for our items has created a bottleneck in our UK production line, which we are currently addressing and working to resolve.

We also acknowledge the frustrations expressed by our customers regarding the lack of communication from our customer services team located overseas.

In response, we have now established a UK-based customer service team that is collaborating with our UK production and operations team to efficiently manage the backlog and expedite the shipping of outstanding orders whilst ensuring we respond to customers as swiftly as possible.

Please be rest assured that we are doing everything we can to respond to your enquiries by email and to dispatch your orders for delivery as quickly as possible.

We kindly ask for your patience during this time.

Please check all your inboxes, including your spam and junk folders, for our email communication.

If you are unable to wait any longer for your order, please inform us, and we will process a full refund for you, passing your cancelled order to the next customer in line.

Please email customer services, including your order number in the subject line, at:

retailorders@auto-kit.co.uk

We would like to take this opportunity to sincerely apologise for any shortcomings in our customer services and delivery lead times that have not met your expectations.

Please be assured that we are working diligently to ensure that our service and delivery times align with the quality of our products, which are indeed worth the wait.

We hope to restore your faith in us as a genuine company experiencing growing pains.


Best Wishes From The Inka Team.

Reply from INKA - Original Equipment

Apr 9, 2026

QTR 2 2026

Production Delays & Late Deliveries

Dear Customers,

Hope you are well.

As you may already be aware we have had many delays in our production which has resulted in some extremely late deliveries of customer orders and some very unhappy customers.

For this we sincerely apologise and we hope we can restore your faith in us as a genuine company with growing pains.

The majority of our goods are hand made in the UK and of extremely high quality, the unprecedented demand for our products has caused a bottle neck situation in our UK production line which we are now working through and catching up.

We are aware of current customer frustrations centred around communication with our customer services team which we are also now resolving.

As of Monday 13th of April 2026 we are moving the customer services team back to the UK in line with our main production activities in order to improve the delivery timelines and the communication.

Please be rest assured we are working as hard as we can to get your order out for delivery & as quickly as possible so please bear with us.

If you cannot wait any longer for your order please let us know & we will process a full refund for you and pass on your cancelled order in the pipeline down to the next customer in the queue.

Please email customer services quoting your order number in the subject line at:

retailorders@auto-kit.co.uk

In terms of communication we aim to respond to all customers within 48 hours by email, please check all your inboxes including your spam & junk folders for our response.

We would like to take this opportunity to sincerely apologise where our customer services and delivery lead times have not met your expectations but please take note that we are working very hard to ensure the service and delivery times match the quality of our products, which are worth the wait.

We hope we can restore your faith in us as a genuine company with growing pains.

Best Wishes From The Inka Team.

Reply from INKA - Original Equipment

Apr 9, 2026

QTR 2 2026

Production Delays & Late Deliveries

Dear Customers,

Hope you are well.

As you may already be aware we have had many delays in our production which has resulted in some extremely late deliveries of customer orders and some very unhappy customers.

For this we sincerely apologise and we hope we can restore your faith in us as a genuine company with growing pains.

The majority of our goods are hand made in the UK and of extremely high quality, the unprecedented demand for our products has caused a bottle neck situation in our UK production line which we are now working through and catching up.

We are aware of current customer frustrations centred around communication with our customer services team which we are also now resolving.

As of Monday 13th of April 2026 we are moving the customer services team back to the UK in line with our main production activities in order to improve the delivery timelines and the communication.

Please be rest assured we are working as hard as we can to get your order out for delivery & as quickly as possible so please bear with us.

If you cannot wait any longer for your order please let us know & we will process a full refund for you and pass on your cancelled order in the pipeline down to the next customer in the queue.

Please email customer services quoting your order number in the subject line at:

retailorders@auto-kit.co.uk

In terms of communication we aim to respond to all customers within 48 hours by email, please check all your inboxes including your spam & junk folders for our response.

We would like to take this opportunity to sincerely apologise where our customer services and delivery lead times have not met your expectations but please take note that we are working very hard to ensure the service and delivery times match the quality of our products, which are worth the wait.

We hope we can restore your faith in us as a genuine company with growing pains.

Best Wishes From The Inka Team.