ING Belgium Reviews 

ING decided to close my account after I had been a customer for 10 years and asked me to withdraw all my money and find another bank without even giving me a reason. When asked for a reason, the colleague said that looking at the law they don’t have to give me a reason. What a poor service!

Worst banking service possible on your time and money! The entire process of opening an account was miserable but the cherry on top was declaring a card lost and receiving a prompt response a new card would be received in 6 business days and surprise it was never ordered. I am determined to change banks. Only a tracked letter with a new card could save any face for this joke institution. DO not make any business with them believe me you will live to regret it because of their pure incompetence

It is a very convenient app and adequate for online transactions. It was straightforward for a foreigner to open an account for the first time, although you must visit a physical office to release the process. Requests become trickier when you need on-site support, but while digital, everything goes in good timing.

I'm from Ukraine and had been client of the bank for 20 years, had no any claims from bank part but bank closed my account without any explanation. They sent me letter by just ordinary mail that I didn't receive even I used bank App in which clear stated that I prefer E-mail communication. Claim Dept didn't reply for my query with regards to abobe, non-resident Dept personnel manager didn't inform me, more over only just now I was informed that I had that manager. I was informed that my account is closing occasionally and was simply lucky being have time to remit my funds to other banks. Also cooperation between departments there's much to be desired. After date of when my account to be closed I received a lot of messages from another Department and bank continued to deduct monthly fees from my accoun. Meanwhile it was very difficult to discuss with any operator, all info thru answer back. Above only one case of insufficient work of the bank. I don't recommend anyone to make deal with that bank.

Impossible to contact them for anything. You can't find any right info, they only send you communication when you need to pay more. Other than that no help whatsoever. They keep on sending you from one person to the other. Awful!!!!!!!!!

Reporting issue for not seeing all accounts at ING.
Tried all possible digital channels they have and calling three times their customer care and waiting for a week till now without any result.
This is the worst bank ever in civilized world.

No help possible. Everything is online and they don't providz support. Worst bank ever! Did npt receive my experied debet card because they send it to my old adress. Received a new visa card after all the struggles instead, but without a pincode. Thaught it remained the same so now it is blocked. Still no possibility to contact anyone. Local offices are suddenly closed...

I was a victim of a fraud and bank didn't provide support

On 10/07 a suspicious transaction of 400 EUR was logged in my credit card without my usage, I sent a request on 14/07 for company to investigate, instead, the company card company refused acceptance of the claim and refused to provide more information.

As a user I am extremely disatisfied with the customer service, credit card has a insurance for these issues. What is the safety of the card if anyone can use my card for 400 EUR and I can't question/refuse a fraudulent transaction?

DON'T OPEN ACCOUNT HERE ! DON'T please.
They are not normal, they don't host you and on phone 'they can't as well' you have to send an email every time and this will take ages !

If you are an expat use KBC, ING is the worst possible choice. I didn’t listen to this advice and still paying the price for this mistake!

This is the worst bank you can choose in Belgium. Their customer service is less than 0. If you try to get an appointment or call them all you here is pre-recorded messages and you never get to solve the question you have. Please choose another bank if possible!!!

ING customer service does not exists! Your customer phone number provided +32 2 464 60 04 does not work at all. You can only hear recording message that this number is restricted or disconnected. It is impossible to reach ING by e-mail, phone or APP. Your agencies are closed too. Then how we suppose to reach you to perform required banking operation?

Very very bad. Maybe close your account. Hiden fee.

After successfully using the ING Mobile App for years, I recently noticed that each time I try to make a transfer using the ING Mobile App on my iPhone 7, the App crashes when I select a saved recipient.

I contacted ING about this bug, only to be told it no longer works with iPhone 7. The solution they suggested was to buy another phone! However, on their site it states it works with versions of IOS 12.4 or later - I am on version 15.7.3 !

Developers are writing software to make their lives easier, not provide better functionality for the client.

It is cheaper to change banks than to buy a new iPhone! Appalling and expensive service, compared with Keytrade, Santander and other banks.

ING is useless. It used to be a good bank but now impossible to get any decent service. Their famous app which is supposed to answer all problems repeatedly said to go to their agence as something was missing in my account. I knew I had to make an appointment and tried their chat service on the app. They then insisted that such a message was unknown and there was no need to go to any agence. When I insisted they could not give me any help to make an appointment and said I had to send an email to their events centre. Crazy. Needless to say I will be switching to another bank as soon as possible. Be warned !!!

Just appalling service, rude staff, Incompetent and unprofessional. They closed my account without my knowledge, insisted the monies sent to account were being transferred back to sender when it was clearly not. Multiple efforts over a three month period to retrieve four months of income sent to the account, culminated in Insults from bank workers in Meudon Woluwe after being sent there by HQ to sort out the mess (their mess).

No explanation provided for the abrupt closure nor withholding of funds. Just more incompetence and plain nastiness tending on racist behaviour. Thirty years of banking ended in the most utterly disgusting of manners.

NOT an International or modern bank : The worst bank I have ever had to deal with- it’s not even a real bank they have no human contact having closed all their open desks and work within a rdv only policy - meaning you have to wait months to get a rdv within limited hours that are impossible for anyone with a job. To top it off- they have terrible customer service, leaving us in a terrible situation once when an agent was trying to force me to use the app while I was traveling abroad and did not have internet…they are simply stupid and lazy. They don’t care about clients and you don’t have the feeling of a banker-client relationship: you call them and there is no way to reach an agent instead you get a lousy customer service rep, you go to their branches they work behind closed windows and locked doors (not sure what they do behind those doors as a bank is a service institution), you write emails and no responses. I opened with them because they used to have a branch at my job, that branch closed because NO ONE wanted to bank with them, I stayed 6 years just because I was hesitating to open with another bank but now I have had enough with them. In 6 years I cannot say one positive thing from this ridiculously outdated incompetent bank that is a lame and sorry excuse for a financial institution.

Worst bank you can imagine. Just go away, I have never met anyone satisfied with the service they provide.

The customer experience is horrible. No one seems to care or really feel the need to offer any help. There are better banks out there. Planning to change soon.

They insisted on an item of proof that I couldn't provide before they would unblock my rental deposit. Even when I emailed them to point out that, according to article 229 of the Brussels Housing Code, the notarised statement that they were demanding, specifying the transfer of the rights concerning the deposit from the old owner to the new owner of the building, was completely superfluous, they wouldn't budge. Only when I sent them a letter threatening legal action did they finally give in and unblock my deposit. When you have to threaten to take your bank court, it is time to change bank.