ING Belgium Reviews 

Horrible services and inexplicable hidden costs that you have never agreed to.

I left Belgium a decade ago and I made the mistake,following the bank's advice, to keep my ING account open.

I have long lost access to my account because I no longer have a Belgian mobile number (their app only seems to work with Belgian one, despite their international clientelle in Brussels!) and the identifier machine is no longer working. I am trying to reach them by phone, and the line gets cut or doesn't go through more than half of the times when calling from abroad (within the EU). Despite the fact that every end of the year I receive notification for tax purposes that my balance in the last few years is 0, all of a sudden I received a letter earlier this year that I am at default (around 600 euros,they wouldn't even tell me the exact amount, even though I went through the process of identification over the phone). It turns out they charged me some kind of insurance that I never gave my consent to, they wouldn't give me more information, referred me to another number that is not working, and I was warned that if I didn't pay I would be blacklisted in Belgium and pay high fines. Even though I am strongly contesting all this I transferred some money into my account to avoid further torture and I am now trying to close the account but I am not even able to do that!

My work takes me around the world but nowhere else have I had such a bad experience as with ING in Belgium.

Horrible, horrible and abusive service, never again ING anywhere in the world and I will report them to consumer protection once I get rid of them.

It would give them zero stars if this option existed.

Not only I couldn't do any money transfers for 3 months without any solution from their customer services but they just blocked my card for no reason and didn't even warn me. I cannot use the card no withdraw cash for 3 days because their banks are only open in the morning and not on weekends so I have no money until Monday. It's a criminally incompetent service they provide with your money.

Always problems with them when try to withdraw my Star Fund (my money not theis).
Min 1 week delays, the bank use your money at their will!!!

Terribly disappointed with ING expat services. For a bank that advertises itself as serving the expat community in Belgium there is a lot to be desired. I applied online for opening a bank account as I started my position in the EU institutions. After uploading documents, exchanging emails, telephone conversations providing more documents, signing forms, after 3 weeks of radio silence, I eventually reached out myself to enquire on the state of play of my application. As I have in the interim received the BE residency card, I also attached it to the email hoping this will speed up the procedure. To my complete surprise, the ING expat team informed me they cannot open the bank account and as a BE resident I should apply on their website…again. Needless to say, I will not go anywhere closer to an ING branch in BE. I am pretty sure there are plenty financial institutions happy to have me as their client. A long story short, if you can avoid it, do yourself a favour and try elsewhere. It will save you time and nerves.

Make a complaint to get charges refunded you get no communication and it takes months to do it.Ask for a credit card and they promise within 5 days an answer and nothing.Go into the app the chat messages in the app either they are rude or no answer at all.
Charge you to run a basic current account !
A bad and slow uncaring uninterested bank.

Worst banking exprience ever
Stay away of this bank! Specially if you are an expat. Getting a simple service out of them is impossible.

I am co owning an account with my dad who resides in Belgium. I live abroad and moved to a new place two years ago, they failed sending me my new card hence I have not been able to check our Home Banking. Due to some issues with my aging dad’s health I have been trying desperately to get a new card. I sent all necessary documents even went in person during a visit in Belgium a month and a half ago gave again copies of all the paperwork and talked with a manager who said I would get my card within 10 days. We are almost mid September and after three emails reminders with no response I am about ready to close this account during my next visit and go to another bank. Really appalling. I work in Customer services myself and have never seen such a disdain for customers

I am the member since 20 years member of The ING bank of Belgium the bank have worst service in Belgium for credit card in other words the bank cheats us ,
since 2 time I have fraud and miss used my card the bank didn’t refund money after several call until now,
Finally I stopped the credit card also customer service did nothing so overall credit card of ING it’s a scam

I've been a loyal customer of ING since 2008, and I'm now thinking of leaving the bank. Over the years my experience with them dropped down to one star, along with their attitude to the customers. During 5 last years I had five serious issues with this bank, and I couldn't get any adequate help from their side. Moreover, I've got a steady impression that the bank's help[less] desk works just for itself, not for the customers. I won't go deep into details, I just want to warn any potential new customers - think twice before you chose your bank! One day you could stay alone with your problems should you have any, as the customers' support at ING is simply zero.

Useless bank in every sense. Everything is extremely complicated with them. On top of this, I cannot make any payments through HomeBank for the past 5 days, and counting. Problem still not solved. Incredible. I am going to close my account. Enough is enough.

It has been months that I have asked to close my account via the website, the app, call center and nothing.. my account is still there and they even charged me the running costs after having transferred all my remaining balance to the new account so now I am even 4 euro in negative balance.

Unreachable, unprofessional, impersonal bank that favours "technology" at the cost of customer experience. I've never been more frustrated with a bank than ING.

If you want anything apart from regular daily banking, it's a better bet to go with another bank where you can actually talk to a real human being than a chatbot/automated messages.

But without skipping a beat, they will be the first one to call you to sell something. Do you have a problem/question regarding anything else that requires their time? Forget about it.

I bought a Villa in Tervuren and I use ING to finance 227000. I décider to do renovation and I asked for a credit and I was denied by email signed by Arnauld Jourquin as Director of customer service, I looked on the internet I found that this young man have many titles.
Knowing that I have 2 other appartement with no credits in Brussels and my wife and I have good revenue.
I once was denied a credit for 6000. by ING laeken reason dossier risqué.
I will transfer my mortgage and all my 6 insurances from ING. no one to talk to.
I even have demande of credit from last month and no one reply to my email or phone.
using the option call me back by phone from last month still waiting.
Save yourself some time and money and go elsewhere

I have been a client of this bank since 2016. In April 2024, without any warning, ING simply blocked all incoming payments to my account. On April 12, 2024 they requested my new ID (although it was not expired), ok I sent it immediately. The ING employee confirmed that the ID was successfully updated in their system (I have the email). But today is May 3, 2024 and the account is still not unlocked. It is not possible to get a clear answer from the support service. Nobody ever contacted me.

UPD - After a huge amount of wasted nerves, contacting the bank via chat and phone, on May 7 ING unblocked my account for incoming payments (unexplained blocking lasted about 3 weeks). So far didn't receive any apology. And I regard the response from the ING support service that I simply did not clear the cache in my browser as a joke. As a result, I was forced to open an account in another bank.

I tried to order £ through Ing - foreign currencies can only be picked up at Uccle Fort Jaco or Wemmel

The ING.be banking app, home bank and business bank are unavailable for almost 24hs. OK, it is Sunday, but if these services are going to be unavailable, I would expect the bank to communicate and inform it to its clients in advance. I usually organise my personal expenses and payments during the weekend. C'est vraiment n'importe quoi!

horrible. impossible to solve anything, to get talk to anyone. just horrible.

JUST WOW. I have been managing my parents' accounts for the past year since they both got pretty bad health issues, I live in another country and apparently am used to different standards: at ING it's basically impossible to talk to someone, get some sort of follow up, get the answers you need, never mind get an actually reply to your questions, or get your needs met. I am honestly absolutely appalled by the non existent level of service and help they offer, it's just totally insane. If you are at ING Belgium, you're on your own. I'm switching banks btw.

ING decided to close my account after I had been a customer for 10 years and asked me to withdraw all my money and find another bank without even giving me a reason. When asked for a reason, the colleague said that looking at the law they don’t have to give me a reason. What a poor service!

Worst banking service possible on your time and money! The entire process of opening an account was miserable but the cherry on top was declaring a card lost and receiving a prompt response a new card would be received in 6 business days and surprise it was never ordered. I am determined to change banks. Only a tracked letter with a new card could save any face for this joke institution. DO not make any business with them believe me you will live to regret it because of their pure incompetence