The advisers in the physical shops are competent, the samples come quickly (although not free). What takes off one star is the very liberal use of "in stock". From the series we order only one ite... See more
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Ordering was easy but, completion was more difficult because the language changed to Dutch. Even though I had chosen French as the language of choice, it changed automatically when going to the checko... See more
Company replied
We had a really good experience with Impermo. We initially bought a membrane to lay tiles over existing tiles, but ended up not needing it. When we went back to return it, the staff was super fri... See more
Salesperson was super friendly and helpful. Listened us carefully and suggested all the possible products. And explained all the details carefully without any rush even though it was 18h00 when we fin... See more
Company details
About Impermo België
Written by the company
Impermo heeft de vloer die bij je past. Bij je leven, en bij je budget. Ontdek onze producten in een van de 15 toonzalen of op onze website www.impermo.be.
Bij Impermo kan je rekenen op het grootste aanbod in de Benelux. Onze professionele adviseurs staan je bij met advies en helpen je met het maken van de juiste keuze. Op zoek naar inspiratie? Er is altijd een Impermo showroom in je buurt!
Heb je een specifieke vraag? Aarzel zeker niet op contact op te nemen met onze klantendienst.
Contacteer de klantendienst
Bekijk onze FAQ
Impermo a le sol qui vous convient. Pour la vie, e vt compte tenu de votre budget. Découvrez nos produits dans l'une de nos 15 salles d'exposition ou sur notre webshop www.impermo.be.
Chez Impermo, vous pouvez compter sur l'offre la plus grande du Benelux. Nos conseillers professionnels vous aideront à faire le bon choix. En quête d'inspiration? Il y a toujours un showroom Impermo près de chez vous!
Vous avez une question spécifique? N'hésitez pas à contacter notre service clientèle.
Contactez le service clientèle
Consultez notre FAQ
Contact info
Tiensesteenweg 127, 3800, Sint-Truiden, Belgium
- 011 68 10 26
- klantendienst@impermo.be
- www.impermo.be
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quick and Correct.
28 December 2024
Reply from Impermo België
Dear Antigoni,
Thank you for your great review! We're happy to hear that you found our service quick and correct. Providing a smooth and efficient experience is what we strive for.
Best regards,
Kimberley - Impermo Customer Care
Ordering was easy but…
Ordering was easy but, completion was more difficult because the language changed to Dutch. Even though I had chosen French as the language of choice, it changed automatically when going to the checkout and did not have any obvious way to change it back to French. The web address included EN (my native language) but that was not the case on the actual page either. I needed a second device to try and translate the checkout pages in real time.
27 January 2025
Reply from Impermo België
Dear AE,
Thank you for sharing your experience with us.
We're sorry to hear that you encountered difficulties with the language settings during checkout. We understand how frustrating it can be when the language automatically changes, especially when it’s not easy to switch it back.
We’ll look into this issue to ensure the process is smoother and more intuitive for future customers. We appreciate your feedback, as it helps us improve, and we hope this doesn’t deter you from shopping with us again.
If you need any assistance in the future, don’t hesitate to reach out!
Kind regards,
Yuri - Impermo Customer Care
Tom was my adviser and appeared as a…
Tom was my adviser and appeared as a very professional seller with good advice.
I really liked your products and cannot wait to see the result!
8 January 2025
Reply from Impermo België
Dear Cécile
Thank you so much for your kind words!
We're thrilled to hear that Tom provided you with professional advice and that you enjoyed our product selection.
If you leave us a few more contact details at yuri@impermo.be, we will send you a little something to thank you for your trust and kind words.
We hope you will enjoy your purchase and that we can welcome you again at Impermo. We can’t wait for you to see the final result—it’s going to look amazing!
Kind regards,
Yuri - Impermo Customer Care
I did not receive an email confirming…
I did not receive an email confirming my order and delivery date... rest was fine..
6 January 2025
Reply from Impermo België
Dear Bart
Thank you for sharing your feedback with us.
We’re sorry to hear that you didn’t receive an email confirming your order and delivery date. This is not the experience we strive to provide, and we’ll look into what might have gone wrong.
Please reach out to us with your order details so we can promptly send you the confirmation and ensure everything is on track.
We’re glad to hear the rest of your experience went well, and we appreciate your understanding. Thank you for choosing Impermo!
Kind regards,
Yuri - Impermo Customer Care
Reply from Impermo België
Dear Ivan
Thank you for sharing your kind words!
Quality and excellent service are our top priorities, and it’s wonderful to know you value them.
If you leave us some more contact information via yuri@impermo.be we will provide you with a small gift to thank you for your trust and nice words.
Kind regards,
Yuri - Impermo Customer Care
Really good organization annd products
Really good organization, communications, choice.
2 November 2024
Reply from Impermo België
Dear Ihor,
Thank you so much for your kind review! We’re thrilled to hear that you are happy with our organization, communication, and product selection. Providing our customers with a seamless experience and a wide range of choices is exactly what we aim for.
Your feedback means a lot to us and inspires us to keep delivering the quality and service you deserve. If you have any further questions or need assistance, feel free to reach out—we’re always here to help.
Thank you again, and we look forward to seeing you in the future!
Best regards,
Kimberley
Impermo Customer Care
Pas d'addresse mail de contact sur le…
Pas d'addresse mail de contact sur le site
5 December 2024
Unprompted review
Reply from Impermo België
Bonjour W L wgolyoko,
Merci pour votre retour. Je comprends que l’absence d’une adresse e-mail visible peut être frustrante. Sur notre site, vous pouvez toutefois facilement nous contacter en remplissant le formulaire sous l’onglet Service client. Les messages envoyés via ce formulaire arrivent directement dans notre boîte mail dédiée : sav@impermo.be.
Nous restons à votre disposition pour toute question ou assistance !
Cordialement,
Kimberley - Impermo Customer Care
Super !
We had a good experience buying bathroom tiles, other than the nice designs and tasteful colors they have; we were lucky to be helped by the sales young man Tom who was friendly, patience and good at his job !
Thanks Tom and Impermo for the satisfying experience 👍
30 November 2024
Reply from Impermo België
Dear Hadeel Qaitulee,
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience shopping for your bathroom tiles. It’s great to know that you appreciated our designs and colors, and we’re especially pleased that Tom made your visit memorable with his friendly and professional assistance.
Your kind words mean a lot to us and to Tom—we’ll be sure to pass along your compliments!
We hope you enjoy your new bathroom tiles, and we look forward to welcoming you again in the future.
Warm regards,
Kimberley - Impermo Customer Care
Reply from Impermo België
Bonjour Pierre,
Merci beaucoup pour votre retour positif !
Nous sommes ravis que notre service et la qualité vous aient pleinement satisfait.
Si vous nous laissez quelques coordonnées via yuri@impermo.be, nous vous enverrons un petit cadeau pour vous remercier de votre confiance et de vos gentils mots.
Au plaisir de vous revoir bientôt à Impermo!
Cordialement,
Yuri - Impermo Customer Care
Simply the best
I had so many questions and needed the help of the seller.He was so kind and helped me a lot.He showed every possibility and gave me very important information about the product. I was by Impermo for second time and I can say that I will be back for sure and I recommend Impermo to friends and costumes at my business.
2 November 2024
Reply from Impermo België
Dear Mariya
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our seller, who was able to answer all your questions and provide you with valuable information about the product.
It’s great to know that this was your second visit to Impermo, and we’re honored that you plan to return and recommend us to your friends and customers.
Your satisfaction means the world to us, and we can’t wait to welcome you back for your next project!
Kind regards,
Yuri - Impermo Customer Care
Reply from Impermo België
Dear Constantin
Thank you for sharing your feedback with us.
We're truly sorry to hear that your experience with our delivery service has not met your expectations. At Impermo, we strive to provide seamless service at every stage, including delivery, and it’s clear we’ve fallen short in this instance.
Although you mention 'it is about delivery', you opted to collect the tiles yourself at the pick-up point in Zaventem. The tiles are still there.
If you could share more details with us, we’ll do our best to address the issue as quickly as possible. Please feel free to reach out directly via yuri@impermo.be, and we will personally follow up to resolve the situation.
Your satisfaction is important to us, and we hope to regain your trust moving forward.
Kind Regards,
Yuri - Impermo Customer Care
Impermo makes mistakes and customer has to solved them
When I went to collect the goods I ordered, it turned out that due to their mistake, several boxes were delivered to warehouse too few. Consequence these had to come back in and I have to travel back 110 km myself to pick them up. No compensation or home delivery or what ever?
Impermo makes the mistakes and the customer has to pay for them.
This is definitely not a fair way of doing business. If I make a mistake, I have to correct it myself, but apparently not at Impermo!
I will think twice before buying from Impermo.
9 March 2024
Unprompted review
Reply from Impermo België
Dear Customer
Our sincere apologies for the error on your order and the inconvenience it has caused. We fully understand your frustration and we will take responsibility for the mistake that was made.
We would like to provide an appropriate solution, unfortunately we cannot find any contact information from this review Please contact us so we can discuss this further. This can be done through the email address kimberley@impermo.be.
Once again our apologies and we hope we will have a chance to make amends and regain your trust.
Best regards,
Kimberley - Impermo Customer Service
I ordered from this company 2 times
I ordered from this company 2 times. At the first order that was the big one, half of the tiles were broken. The company accepted to replace them, but I lost a lot of time taking photos, sending emails and driving to pick them up. I also did a supplementary order. Again, half of the tiles were broken. I have to do the same procedure again. Don't order from this company if you don't want to lose your time.
13 January 2024
Unprompted review
Reply from Impermo België
Dear Eirini,
We sincerely apologize for the inconvenience you experienced with your orders. We understand the frustration caused by the breakage of tiles, and we are committed to addressing this issue promptly. As stated in our terms and conditions, we replace broken items, acknowledging the delicate nature of our materials. We appreciate your patience and cooperation in the process of resolution. If there are any specific concerns or if we can assist you further, please feel free to reach out to our customer support (aftersales@impermo.be).
Thank you for bringing this to our attention.
Best regards,
Kimberley - Impermo Customer Care
It was super good
It was super good! The representative was really nice and always trying to give us options and best advices. Also it was super nice to be attended in your own language which in this case is Spanish. Thank you Gregory for being so kind and patient.
30 December 2023
Top verkopers in geel
22 November 2023
Very good service.
28 October 2023
Quick, efficient, friendly
We were helped in a fast and professional manner, and we found all we needed.
Beautiful showroom
25 November 2023
Miste ervaring en product kennis.
18 November 2023
Reply from Impermo België
Dag Floris,
Alvast bedankt om uw feedback met ons te delen.
Ondertussen hebben we even kunnen nakijken wie u van dienst is geweest in onze winkel.
U werd geholpen door een nieuwe collega die momenteel nog in opleiding is.
Onze excuses alvast indien dit niet binnen uw verwachtingen viel.
U mag erop rekenen dat we onze medewerkers begeleiden tot volwaardige adviseurs.
Hopelijk tot een volgende keer!
Met vriendelijke groeten
Kimberley - Customer Care Impermo
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