Friendly staff, the car always comes out shiny and looking good. The option for free vacuuming is always offered too. I always feel welcome at this branch of car wash in Lancing.
Location
Switch location215 Brighton Road, BN15 8JP Lancing, GB
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Normally effort into cleaning car but no effort today ..birds mess left all over it..worked in this industry.. conveyor washes for over 20years and know how customers respond when staff are not 100% o... See more
Company replied
car wash was v good and quick but by using a 12 month qualifying wash i only got 5 stamps on my rewards card for the year which were removed when i took out another year not good!!!
Company replied
This car wash is so good it so easy to book through the app then just turn up and they pre rinse your vehicle before getting you to drive through the wash system.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
215 Brighton Road, BN15 8JP, Lancing, United Kingdom
3.7
Average
40 reviews
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Reply from IMO Car Wash - Lancing
James r Lucas ,
We are happy to hear that you find our operatives helpful. Thank you for sharing your positive experience with us; we appreciate it.
IMO Car Wash
Ultra HD wash ... not worth the money.
Had the Ultra HD wash. My wheels were far from clean and it barely dried my van. Not worth the money, better off with a £7.50 wash at Sainsbury's.
30 April 2026
Reply from IMO Car Wash - Lancing
Justin M,
We appreciate your feedback regarding the Ultra HD wash. We're sorry to hear that the wash did not meet your expectations for cleanliness and drying. We will review our processes.
IMO Car Wash
There was still bug splat all over my…
There was still bug splat all over my windows and bird poo on the bodywork. I usually have a great experience here buy not this time. At half the price the hand wash down the road is where I will go next time 😞
1 May 2026
Reply from IMO Car Wash - Lancing
Teri,
We appreciate you bringing this to our attention. We're sorry to hear the service did not meet our usual standards and left your vehicle unclean. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Friendly staff
Friendly staff, the car always comes out shiny and looking good. The option for free vacuuming is always offered too. I always feel welcome at this branch of car wash in Lancing.
29 April 2026
Lost my trust
Asked for a rain guard wash and was told that the ‘lights were faulty and only showed triple foam’. Naturally I then asked for a Triple Foam wash instead which he protested but I insisted.
He then told me that the card machine was also faulty. So I gave him £10 in cash for an £8.50 transaction.
He then took the card machine to the car behind me.
I had to shout to get his attention and ask for my change to which he said ‘what change?’ I was very firm in reminding him I gave him £10 and he reluctantly gave me my change.
I’ve used this car wash for years, never again though!
Date and time of experience: 27/04/26 c.1600hrs.
27 April 2026
Unprompted review
Reply from IMO Car Wash - Lancing
Anonymous,
We appreciate you bringing this to our attention. Please contact us via our website so that we can investigate this matter further. Many thanks for your feedback.
IMO Car Wash
Reply from IMO Car Wash - Lancing
Shreejith,
We appreciate your positive feedback regarding our reliable car wash and good staff! We are so happy you enjoyed your experience with us.
IMO Car Wash
Reply from IMO Car Wash - Lancing
Patricia Curry,
We appreciate you sharing your thoughts! We're so glad the app is easy for you, and that you found our service fast, efficient, reliable, and our staff nice.
IMO Car Wash
Wash was not as good as usual .
Wash was not as good as usual .
Not fully clean and left dirty windows
12 April 2026
Reply from IMO Car Wash - Lancing
customer,
We appreciate your feedback. We're sorry the wash wasn't up to par and left windows dirty. We'll review to improve our service quality.
IMO Car Wash
car wash was v good and quick but by…
car wash was v good and quick but by using a 12 month qualifying wash i only got 5 stamps on my rewards card for the year which were removed when i took out another year not good!!!
3 April 2026
Reply from IMO Car Wash - Lancing
Peter Wren,
We appreciate your feedback and are glad the car wash was quick and good. We're sorry the rewards card didn't reflect your washes accurately. We'll review our system to improve this.
IMO Car Wash
Reply from IMO Car Wash - Lancing
Jacy Graham,
We appreciate your feedback! We're so glad you found our wash convenient and that you enjoyed the excellent results.
IMO Car Wash
Reply from IMO Car Wash - Lancing
Clive Last,
We're happy to hear that our team ensured an efficient experience. Thank you for acknowledging our commitment to serving customers well.
IMO Car Wash
Reply from IMO Car Wash - Lancing
SS,
We appreciate your positive feedback. We're so happy that you found our car wash seamless and not too expensive. Thank you!
IMO Car Wash
Normally effort into cleaning car but…
Normally effort into cleaning car but no effort today ..birds mess left all over it..worked in this industry.. conveyor washes for over 20years and know how customers respond when staff are not 100% on job
15 March 2026
Reply from IMO Car Wash - Lancing
Alex Hobden,
We appreciate your feedback and are sorry the wash did not meet expectations. We value your experience and will address this with our team to ensure better service in the future.
IMO Car Wash
Efficient knowledgeable staff
14 March 2026
Reply from IMO Car Wash - Lancing
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Reply from IMO Car Wash - Lancing
Sandra,
We're glad you found it suitable for this time of year. Thank you for your positive feedback; we appreciate it.
IMO Car Wash
My car bumper was missing a part afterwards.
My car bumper was missing a part afterwards and none of the operators noticed or told me! I’ve had to go to a garage to order a part!
2 March 2026
Reply from IMO Car Wash - Lancing
Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk
This car wash is so good it so easy to…
This car wash is so good it so easy to book through the app then just turn up and they pre rinse your vehicle before getting you to drive through the wash system.
3 March 2026
Reply from IMO Car Wash - Lancing
Craig Payne,
We're happy to hear you find booking through our app easy and appreciate the pre-rinse service before the wash. Thank you for your positive feedback!
IMO Car Wash
Reply from IMO Car Wash - Lancing
Andrew Barr,
We appreciate you sharing your experience! It's great to know you find our staff helpful and our site clean. Thanks!
IMO Car Wash
I like the ease of imo but when you pay…
I like the ease of imo but when you pay for the most expensive wash I do expect my car to come out clean and not have a dirty rear end or alloys still. A little disappointing
19 January 2026
Reply from IMO Car Wash - Lancing
customer,
We appreciate your feedback. We're sorry the wash didn't meet expectations, especially considering the package you purchased. We will review our processes to ensure better results.
IMO Car Wash
Was ok
Not particularly clean for the price (£10). I’d just go to a standard drive through one in future for a similar standard clean and cheaper. Won’t be going back
4 January 2026
Reply from IMO Car Wash - Lancing
Lisa,
We appreciate your feedback and time. We're sorry our service did not meet your expectations for the price. We'll address your cleanliness concerns to improve our service. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
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