imFixed Reviews 

227
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and quick service, often noting same-day repairs and fast turnaround times for their devices. People frequently highlight the staff for being professional, friendly, knowledgeable, and helpful, contributing to a positive customer service experience. Reviewers also appreciate the reasonable and fair pricing, with many finding costs to be sensible or even below their budget. However, some customers also noted issues with communication, mentioning a lack of updates or confusion regarding receipts. A few other people also felt that the product quality or repair process could be inconsistent, with some experiencing defective screens after repair or physical damage to their devices.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the efficiency and speed of repairs.... See more

Staff

Consumers find staff to be positive, often describing them as lovely, polite, knowledgeable, and... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers report positive outcomes, such... See more

Price

Customers had positive experiences with price, often describing it as good, reasonable, and competitive.... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a broken camera lens repaired on a Samsung Flip. Quote of £60 was decent and then I was refunded £30 because the job wasn’t as complicated as suspected. (I wouldn’t have known and was really su... See more

Company replied

Rated 5 out of 5 stars

My daughters phone had a cracked screen. The young lady who served me was very polite and knowledgeable. She gave me a price for a new screen ro be fitted and said it would be ready in the afternoon.... See more

Company replied

Rated 5 out of 5 stars

I took my husbands iPad in for repair on Easter weekend and told it would be Tuesday after the bank holiday Monday that it would be ready however the lovely guy at the shop said he would try to get it... See more

Company replied

Rated 5 out of 5 stars

Great service, both in the initial enquiry and subsequently in understanding options, I had used the firm previously to repair my IPad. On this occasion, the IPhone had been badly damaged in an acc... See more

Company replied


Company details

  1. Phone Repair Service

Written by the company

imFixed offers fast, reliable and affordable repair services for phones, tablets, laptops and gaming consoles. Our skilled technicians provide high‑quality fixes with care and transparency, ensuring a friendly, professional experience and quick turnaround to get your device back in your hands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(227)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service for Nokia phones

Can I just thank the guys at imFixed for help with my Nokia phone. They were the only business I could find which dealt with them....and agreed same day for screen replacement and bleeding on Saturday!!! I cannot thank them enough and whilst another issue arose which meant it couldn't be same day, the price didn't change. If you have a Nokia, get down there! Will be more than happy to use again. Amazing service 😁

7 September 2022
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much for the detailed feedback! We’re really glad we could help with your Nokia repair – they’re not always easy to find parts for, so it’s great to hear you were happy with the service and price. We really appreciate your recommendation 🙌

Rated 5 out of 5 stars

Excellent

The whole experience from start to finish was good. Better than good the service was excellent and it was quick.

2 September 2022
Unprompted review
imFixed logo

Reply from imFixed

Really appreciate this! Glad to hear everything from start to finish went so smoothly and that you were happy with the speed too 🙌

Rated 5 out of 5 stars

Very quick repair on the phone

Very quick repair on the phone. Working fine now. Would recommend the guys at ImFixed

31 August 2022
Unprompted review
imFixed logo

Reply from imFixed

Great to hear your phone’s working fine again! Thanks for recommending us 🙌

Rated 5 out of 5 stars

Fantastic service

Fantastic service, sorted the screen in no time. Professional and friendly service 👍

6 July 2022
Unprompted review
imFixed logo

Reply from imFixed

Thanks a lot! Great to hear you found the service quick, professional and friendly 🙌 really appreciate your feedback.

Rated 1 out of 5 stars

!! Scam Alert !! - AVOID AT ALL COSTS!!!!!

One month on from my previous review, and the screen has just stopped working, not only has this place done an incomplete job but a poor repair at that. I contacted their customer service and left 3 reviews for a period of over a month. They have not contacted me back, I am a reasonable person but I am incredibly angry that these sorts of scam still happen and give a bad name to legitimate places.

I also suspect that a lot of the reviews have been written by bots or are fake so look at the negative reviews first and see if you still want to use them.

I will be contacting trading standards, contact me on facebook with evidence if you also have an experience of being scammed.

tl;dr: avoid if at all possible

24 June 2022
Unprompted review
imFixed logo

Reply from imFixed

Sorry to hear about your experience a while back. We understand how frustrating it must have been to deal with ongoing issues. Since then, we’ve improved the quality of our parts, testing process, and customer service standards to make sure repairs are reliable and customers are kept updated properly. We’re committed to providing a much better experience today than what you’ve described.

Rated 5 out of 5 stars

Thought the phone was done

Thought the phone was done, not so, fixed in 30 minutes, absolutely delighted

18 April 2022
Unprompted review
imFixed logo

Reply from imFixed

Delighted we could bring your phone back to life so quickly! Thanks for trusting us with the repair 🙌

Rated 5 out of 5 stars

Took my mini ipad 4 to have a new…

Took my mini ipad 4 to have a new screen and was repaired within 3 days. Fantastic first rate job being kept informed by texts and e mails throughout the repair process. It was also cheaper than the approximate initial web quote. Highly recommended.
Many thanks .

8 April 2022
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much for the detailed feedback! Great to hear your iPad Mini was repaired quickly and that the updates and price worked out even better than expected. Really appreciate the recommendation 🙌

Rated 5 out of 5 stars

Great service

Great service. Repaired on the spot for me.

28 March 2022
Unprompted review
imFixed logo

Reply from imFixed

Thanks a lot! Glad we could get your repair sorted on the spot for you 🙌

Rated 5 out of 5 stars

Great service for all your phone needs

Used I’m fixed for many years now from having iPad fixed to all other accessories for your phone always been spot on friendly and a lot cheaper than the major phone companies

10 March 2022
Unprompted review
imFixed logo

Reply from imFixed

Really appreciate your loyalty over the years! Great to know you’ve always found us friendly and reliable, thanks for sticking with Imfixed 🙌

Rated 5 out of 5 stars

Amazing experience

Amazing experience! So accommodating to the fact I needed the fastest repair ever. Completed in 30 minutes and Hannah was so friendly. Couldn’t have gone better. Thank you!

24 February 2022
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much for sharing this! We’re really glad Hannah could get your repair sorted so quickly and make the experience a good one. Appreciate your kind words 🙌

Rated 1 out of 5 stars

AVOID THIS BUSINESS !

AVOID THIS BUSINESS !

Booked into get my iPhone screen repaired but found a better price elsewhere in Bury. I emailed them asking to cancel my order, I sent another email and another… no response ! Months go by and Klarna say they are chasing payment for this order. I then rang the business and explained and gave me a number to text, I text the number… months go by again! I finally get in contact via what’s app and say they are unwilling to give me a refund cause of my bad review and have now blocked me on what’s app. Absolutely pathetic.

Awful response times, awful customer service and awful prices ! Cheaper elsewhere in Bolton and bury. They are now also lying and saying I used there service when I clearly haven’t and screen shots back this up.

I’ve never felt the need to leave a review for any business until I encountered these lot.

AVOID AT ALL COSTS BELIEVE ME!

10 February 2022
Unprompted review
imFixed logo

Reply from imFixed

Sorry to read about your experience. We never want a customer to feel ignored or frustrated, and we’re reviewing our processes to ensure communication and cancellations are handled much better. This isn’t the standard we aim for, and we apologise for the disappointment caused.

Rated 5 out of 5 stars

Replaced iPhone battery

My iPhone SE’s battery was dropping its charge like a stone, 100% - 1% overnight. Battery replaced in 10 minutes, whilst I waited. Everything seems fine (so far) and the £25 charge was much better than a new iPhone! Very pleased, well done.

27 January 2022
Unprompted review
imFixed logo

Reply from imFixed

Really glad we could get your iPhone SE back to holding charge properly! A quick battery swap can make such a big difference, thanks for trusting us and for the great feedback 🙌

Rated 1 out of 5 stars

Don’t even try

Was awful very friendly but we was told our x box would take 4 days to repair after 9 days we called them to ask if ready to collect and they told us it’s a problem with the power cable and will cost £80 was quoted £40 originally,we said no they said £75. We didn’t even give them the power cable in the first place so knew this was made up . On pick up they said it can’t be fixed. SCAM

14 December 2021
Unprompted review
imFixed logo

Reply from imFixed

Sorry to hear you felt this way about your experience. We always aim to be clear and honest with our repair process, and we regret if this wasn’t the case for you. Since then, we’ve made improvements to our pricing transparency and communication so situations like this don’t happen again.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very fast and very helpful . Would definitely recommend .

4 December 2021
Unprompted review
imFixed logo

Reply from imFixed

Thanks so much! Great to hear you found the service fast and helpful, really appreciate the recommendation 🙌

Rated 1 out of 5 stars

Laughably terrible service

Took my laptop in on a recent Sunday with a screen issue and was promised I would get a call on that day or the following morning about my repair, I got a text message to confirm the repair was underway with a link to track my repair which doesn't work. I noticed my name, and so my e-mail address, was spelt wrong so didn't get any e-mails.
Didn't get a call on Monday morning as promised so called in the afternoon and was told it hadn't been looked at and they then hung up. Called back and the same person said he thought the conversation was over (it is possible he has never used a phone to speak to anyone before) who didn't apologise. I pointed out my name and so my e-mail was spelt wrong which he didn't respond to and he said I would get a call on the Tuesday morning.
Didn't get a call on Tuesday so I called again in the afternoon and was passed to the technician who said that they hadn't called me as they had deleted my number off their system in error. He then quoted a price for a new screen which was £150 more than the price for the same repair on their website. Made the easy decision not to go ahead with letting this company repair it and he said I could pick up my laptop on Wednesday afternoon.
Based on my previous experience I called at lunchtime on Wednesday to see if it was ready to pick up and was told that it wasn't but they would call me later that day when it was ready. I explained that if I couldn't get it today I would be away for a few days so would pick it up until next week and they didn't call me as they promised anyway.
Got a text message (on the number they said they had deleted) on Friday to say that my repair was complete and that it was ready to pick up.
Went in on Monday and was initially told that my laptop had been repaired until the screen was opened and it was clear that it hadn't been. The person serving on this occasion was polite and helpful but as the company had failed in almost every other aspect I wouldn't trust I'mFixed to repair anything.

16 November 2021
Unprompted review
imFixed logo

Reply from imFixed

We’re very sorry to read about your past experience with us. From what you’ve described, we clearly fell short on communication, accuracy, and reliability, which isn’t the standard we want to provide. Since then, we’ve made major improvements to our booking and tracking system, staff training, and pricing transparency to make sure issues like this don’t happen again. While we regret we let you down at the time, we’d love the opportunity to show you how much better our service is today.

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