Illamasqua Reviews 

2,423
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, often highlighting their long-lasting nature and excellent performance. Many people also commend the speedy delivery and efficient service, noting quick shipping and clear communication throughout the process. However, some customers also noted concerns regarding product availability, mentioning that many items or specific shades have been discontinued or are difficult to find. A few other people also felt that certain products did not seem original, caused dermatological reactions, or had an unpleasant smell, with some foundations leaning too red for specific skin tones.

What people talk about most

Product

Consumers find products to be of high quality, with many expressing satisfaction with items like blusher,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the quick... See more

Quality

Customers consistently report positive experiences with product quality, with many praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great long-lasting products and fast service. One of the best waterproof mascaras I have ever used. The foundation looks great on my mature skin... Love it love it. is the brand coming to End of li... See more

Company replied

Rated 5 out of 5 stars

I started using Illamasqua years ago , love the quality but unfortunately it seems like they have stopped producing loads of their products.not many options on their website and cannot purchase in sto... See more

Company replied

Rated 5 out of 5 stars

All your cosmetics are wonderful, The standout excellence of Illamasqua is its cruelty free. The one downside is you have discontinued your skin base foundation that we older ladies have relied on for... See more

Company replied

Rated 5 out of 5 stars

I love Illamasqua products, especially their foundations. I only wish they were easier to find in the UK as the Beyond Foundation is hands down the best I’ve ever used and covers eczema break outs and... See more

Company replied


Company details

  1. Beauty & Well-being

About Illamasqua

Written by the company

Illamasqua

Helpful Links



About Us

At Illamasqua we are on a mission to empower all with the confidence to express their true self. Out high-performing colour defies industry standards with distinctive pay-off and pigment. A passion for artistry is in our blood, and at the heart of everything we create. Our anti-conformist attitude and irreverent style rejects the conventions of the beauty industry and emboldens the brave.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,423)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, arrived within a day of ordering. Excellent makeup.

15 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Rated 5 out of 5 stars

This is my second order in a week… and…

This is my second order in a week… and okay, yes, it is my birthday, so I was definitely treating myself. But honestly? The main reason is that these products are just perfect for my skin.

Now, let’s be real, I’ve got sensitive skin that’s leaning toward the “mature and fabulous” category, and everything I’ve tried has been a total win. I basically went all in and built myself a whole new makeup kit.

The gel eyeliner? Pure magic. Whether you want sharp, snatched lines or a soft, smoky vibe, it does it all. The lip products? Super pigmented and glide on like a dream (no mirror panic needed).

That colour correcting bronzer and the colour veil? They somehow make me look like I’ve been drinking green smoothies and getting 8 hours of sleep (spoiler: I haven’t). Healthy, glowy skin without messing with the texture? Yes, please.

The concealer is so light, it doesn’t settle into those “life experience” lines but still covers dark circles like a champ. Top it all off with the dewy setting spray and boom, you’re ready to conquer the world (or at least your to-do list).

Now for my one tiny gripe… I need more brushes! I’ve bought a few already and grabbed what was available recently, but I need a good foundation brush and a proper one for bronzer. Please make it happen. Oh, and I’m also missing some of the lashes—especially “Intoxicate.” Bring them back!

And if all that wasn’t enough, everything is cruelty-free. So yes, you can feel fabulous and guilt-free. Go treat your face. You won’t regret it.

15 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Rated 5 out of 5 stars

Amazing value products on sale

Amazing value products in the sale, I wish I'd looked earlier before some products became unavailable. Coupled with super fast delivery, a wonderful experience purchasing direct from Illamasqua. Happy customer.

10 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Rated 5 out of 5 stars
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Quality products!

Quality products, amazing prices and fast delivery

9 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Quality products

Quality products. Super fast delivery.

12 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Good quality products

Good quality products . Easy to place order . The company was always keeping in touch with you to let you know about your order .

8 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Rated 5 out of 5 stars

Easy to perform transaction at…

Easy to perform transaction at competitive price point. Disappointed that “Liable” lipstick colour wasn’t available (is it coming back?) but found an alternative.

Delivery was speedy

3 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Nicely packaged reasonably priced…

Nicely packaged reasonably priced lovely looking products I look forward to trying thanks

5 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Absolutely AMAZING

Absolutely AMAZING service. Could not have been faster. Love the products as well . Thoroughly recommend both service and products.

4 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Happy

Quick delivery, nice, good quality make up, do not try everything yet. Overall a happy customer.

4 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Nice and fast delivery

Nice and fast delivery

4 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Amazing quality and fast delivery

Amazing quality and fast delivery

4 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 3 out of 5 stars

One of the shadows arrived broken so…

One of the shadows arrived broken so all the powder was lost !

29 April 2025
Illamasqua logo

Reply from Illamasqua

Hello Joanne,



Thank you for leaving your review.



I am sorry to hear you have had an issue with your order arriving damaged. I have investigated this and sent you a message to your online account.



Please log in to your account at your convenience to receive my message.



Regards,



Leah

Rated 5 out of 5 stars

Great products

Easy to order, great products, fast delivery.

29 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 3 out of 5 stars

The site is ridiculous

The site is ridiculous - its showing items in stock - it even reads 'currently in stock' - then it doesn't allow to add to basket - and when complained about this been repeatedly told its because the item is out of stock. In the meantime I keep getting emails saying 'items on your wishlist are back in stock. Same cycle repeats. Which is it Illamasqua, is it in stock or not? And if it is why can't I add it to basket? Sort out your systems please.

2 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars

Ease of ordering and speed of delivery

Ease of ordering and speed of delivery
Quality of goods when delivered

1 May 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 1 out of 5 stars

I did not receive my order.

I did not receive my order.

I received an email it was delivered on Sunday when l was home all day!

28 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,

Thank you for taking the time to leave your review.

I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Rated 5 out of 5 stars

make up is really good quality and fast…

make up is really good quality and fast delivery

25 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 5 out of 5 stars

Always love ordering from Illamasqua

Always love ordering from Illamasqua, quality products and quick shipping

29 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

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