I ordered flip flops via Boohoo and have next day delivery, I wanted these for my holidays, but they took a time to arrive, so delivery was slow. The flip flops though are 5 star, very thick, sturdy... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quality is 10/10 amazing fabric so soft and comfortable
What a great little company and the only option I had to buy cowgirl boots during the summer. I bought them through Debenhams but they are an Ikrush product. The boots are super comfy, great quality... See more
Ordered cowboy boots through Debenhams as they were the best price I could find with fast delivery and they are absolutely stunning, quick delivery and well packaged. The shoes themself are really com... See more
Company details
Information provided by various external sources
IKRUSH was founded in 2012 with the simple aim of providing on-trend fashion to women all over the world. Our goal is to provide the must have fashion clothing, footwear and accessories in the best possible online fashion shopping experience for you, our valued customer. Providing quality, stylish and affordable fashion is our main focus. Our buyers and designers go above and beyond to ensure we provide the styles you love at amazing prices. At IKRUSH, you, our customer is always first. That is why every step is taken to ensure that you receive exceptional service at all times. We serve to inspire, invigorate and illuminate life through fashion.
Contact info
86 Broad Street, G40 2BA, GLASGOW, United Kingdom
- 0161 696 1533
- customercare@ikrush.com
- www.ikrush.com
4.1
Great
18K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought some cute boots at a reasonably…
Bought some cute boots at a reasonably low price point. They were largely comfortable but by end of night my feel were tired. Boots looked great with jeans. Item came quickly. There was a strong smell at first but disappeared quickly. I wondered if it was maybe glue.
12 May 2025
Unprompted review
Misleading regarding refund
So was told by Debenhams I would receive a refund then Ikrush got in touch to say they need the sandals back before they'll issue a refund
25 May 2025
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
I can confirm that in case of receiving a damaged/faulty item, it should be returned back to us and once scanned back, the refund will be processed. We, sometimes received a different company parcels mistakenly so we aren't able to expedite refund processing, it should be scanned here first. Apologies
Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
I ordered a two piece trouser &…
I ordered a two piece trouser & cardigan /jacket a few weeks ago. Excellent price as they were doing a 25% discount aswell. Came well packaged and came with a clear film cover for protection. Haven't tried it on yet. The only thing maybe is the length as I am 5 foot 9 .
25 May 2025
Unprompted review
Returns and refunds
Delivery was ok. Returns the worst 2 month's and 11 emails later got .my refund. Never use again which is a shame
17 April 2025
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
I can confirm that we have refunded this to Debenhams as what we sent you in the proof. However, to see the backend of refund processed, it needs to be contacted their support via their email. Apologies. Great to know you have finally received it in your account.
Should you need further assistance, you may contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
The jacket was labelled XXL
The jacket was labelled XXL
I'm normally size 18 to 20 so I expected this to fit but it was way too small.
My daughtercwho is size 16 UK also found it too small.
14 May 2025
Unprompted review
Do not recommend
I wasn't happy with the fit but Janet helped me sort the return which I previously thought wasn't possible hence why I have revised my rating.
8 May 2025
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
I can confirm that we are able to accept returns within 14 days after delivery here: https://www.ikrush.com/customer-care/returns-and-exchanges
If you encounter any error from return request page, please don't hesitate to contact us at customercare@ikrush.com
Kind Regards,
IKRUSH
Just received my order with fast…
Just received my order with fast delivery, beautiful dress and sandals. Will definitely be ordering again soon. And also very good quality and prices
20 May 2025
Unprompted review
One of my dresses arrived faulty and I…
One of my dresses arrived faulty and I am still waiting for my refund
5 May 2025
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
I can confirm that we are currently around the 2 week mark with our returns to be received and processed.
We are working through the returns that we have received back on a daily basis so this should be within one of the next batches that we will be processing. Once completed you will receive an email to confirm that the money is on its way back to you.
Kind Regards,
IKRUSH
Never disappointed with ordering with…
Never disappointed with ordering with IKRUSH, their clothes and items are always good quality and always fast delivery. Their customer service is fast and good also, happy all around. ☺️
20 May 2025
Unprompted review
Good on time delivery service!
Absolutely beautiful sandals. First pair (Linda orange fab colour) ordered didn’t fit left foot NOT Ikrush sandal fault, had 2 operations on so odd feet! So loved and found similar colour but braided so ordered two more different pairs. Have kept orange colours brilliant again with dress so really happy! The fuchsia have returned for exchange re size, again fantastic match for dress I needed them for! The first pair Linda were returned for full refund please! Hopefully & possibly by now you should have received, so I look forward to a speedy exchange & refund, thanking you in advance for your help! P Morrall
7 May 2025
Unprompted review
Questionable site!
Massive delay with delivery and when items arrived they were extremely creased, were very poor quality material so I was totally disappointed. I won't be using this site again and I certainly don't recommend it.
30 April 2025
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
We sincerely apologised if this hasn't been the outcome of item you wanted. You may do return of items based on our return policy here: https://www.ikrush.com/customer-care/returns-and-exchanges Rest assured that these issues are rare, but sometimes they do occur so we thank you for understanding this.
Again, apologies for any inconvenience it have caused you. If you need further assistance in the meantime then please contact customercare@ikrush.com.
Best Regards,
IKRUSH
Bought a pair of boots from Ikrush
Bought a pair of boots from Ikrush. Great quality fab price. Arrived quickly. This company kept me up to date with my order and it arrived in good time. Would definitely use them again
7 May 2025
Unprompted review
waiting on refund that takes ages
waiting on refund that takes ages.
Ordering and delivery was fast but returns not good & waiting for payment back.
This is very slow.
12 May 2025
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
We sincerely apologised for late return refund. Our team is working on returns within 2 weeks and this was indicated on our return policy page here: https://www.ikrush.com/customer-care/returns-and-exchanges
In case it passed the timeframe, you may always contact us to check status by providing return tracking/postage receipt.
Again, apologies for any inconvenience it have caused you. If you need further assistance in the meantime then please email us at customercare@ikrush.com
Best Regards,
IKRUSH
Initially this would have been a 5 star…
Initially this would have been a 5 star review. The shoes were great, comfortable and looked nice but within a week the buckle had broken. I have contacted IKrush to advise but as yet I have not had any response.
2 May 2025
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
We sincerely apologised if this hasn't been the outcome of item you wanted. It seems that we haven't received a report yet regarding this matter. Kindly make sure that message is being sent to our support customercare@ikrush.com , we also have facebook messenger and Instagram and contact form from website here: https://www.ikrush.com/
Since the item is faulty, we would recommend to return it back to us here: https://www.ikrush.com/customer-care/returns-and-exchanges
Again, apologies for any inconvenience it have caused you. If you need further assistance in the meantime then please contact us
Best Regards,
IKRUSH
1st time buying from this company .I…
1st time buying from this company .I saw them
On Instagram .I Bought 2 summer dresses in 2 different sizes...The larger dress was tiny and smaller than the smaller size .And the stitching on the 2nd was faulty .I emailed customer service and after many emails back and forward asking for photographs of the dresses and for me to measure the dresses they offered me a 20% discount .The dresses were faulty and didn’t fit so a discount was not an option .I wanted to return them .They said I had to do it at my own expense .it cost 12e to post and they still won’t refund my order .I sent more emails and got different people at customer service .I get an automatic reply now saying we are very busy and it will take 2 weeks and after 2 weeks I emailed again and they say it will take another 2 weeks they are busy.Would never order from them again .This has been going on for over a month and still no confirmation they received the dresses or refund .Very Frustrating.
7 April 2025
Unprompted review
Reply from IKRUSH
Hello,
Thank you for writing your review and were very sorry to hear this.
We sincerely apologised if this hasn't been the outcome of item you wanted. However, can you please check if the support who answered you is coming from our email customercare@ikrush.com ? If you could send us an email with your full name, order number and postcode, that would be great as we can check your retun status. Warehouse is working on returns received within 2 weeks.
Again, apologies for any inconvenience it have caused you. If you need further assistance in the meantime then please contact us
Best Regards,
IKRUS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.