I'm old fashioned, And still prefer to speak to someone when I'm buying or choosing a product. But as far as buying something online i found your site easy enough to navigate, straight forward and I... See more
Company replied
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Review summary
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I'm an older man and I suffer from anxiety - But your company made things so easy for me and never asked me anything where I would after dig things out of my old drawer to justify certain questions --... See more
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A good experience so far. A reasonable premium and helpful staff I spoke to about resolving a descrepency which was showing on my policy. Hopefully in a years time the renewal premium will be such t... See more
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I have been driving for over 20 years & this is the first renewal quote that I have EVER received that has matched the cheapest quotes from the comparison sites!! It makes life so much easier if you c... See more
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Company details
About iGO4
Written by the company
iGO4 insurance provides customers with a range of insurance products, including car insurance, home insurance and van insurance.
We search a range of providers to find our best deals for our customers.
iGO4 has an innovative, new approach to motor and home insurance that puts customers at the heart of what we do. Through the range of iGO4 products, iGO4 Essentials, iGO4 Insurance and iGO4 More, we can deliver an insurance product that is suitable and changeable according to our customers’ needs.”
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Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough , United Kingdom
- 01733 308 235
- contact@igo4.com
- www.igo4.com
4.4
Excellent
9K reviews
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Reply from iGO4
Thank you so much for your enthusiastic feedback!
We're thrilled to hear you're happy with our service. If you need any further assistance or have questions, feel free to reach out.
Kind regards
Chelsea @ Igo4 insurance
Insurance doubled and found an…
Insurance doubled and found an alternative elsewhere for £1000 less
11 February 2026
Reply from iGO4
Thank you for reaching out to us via Trustpilot.
We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your policy number, full address and date of birth to Contact@igo4.com, we can discuss this further with you.
Thank you
Kind regards
Chelsea @ Igo4 insurance
Reply from iGO4
Thank you so much for your kind feedback!
We're thrilled to hear that you found our service great and easy to use. If there’s anything else we can assist you with regarding your Igo4 policy, please don’t hesitate to get in touch.
Kind regards
Chelsea @ Igo4 insurance
Reply from iGO4
Thank you for your kind feedback. We're delighted to hear that you appreciate our team's communication and dedication to assisting our customers.
If you have any further questions or need any assistance, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ IGO4
Reply from iGO4
Thank you for your feedback! We're delighted to hear you found our prices great. If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ iGO4
Reply from iGO4
Thank you so much for your kind words and for taking the time to share your positive experience. We're delighted to hear that you received excellent service.
If you need any further assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Kind regards,
Chris @ iGO4
Reply from iGO4
Thank you so much for sharing your positive experience with us. We're delighted to hear that you found our service excellent. Your feedback means a lot to us.
If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Chris @ iGO4
UX of website needs to be improved
I used confused.com to get insurance quotes. However, once I tried to proceed with the quote on your site, there was a list of optional extras: breakdown, windscreen, courtesy car, etc. However, as I already requested a courtesy car and legal, it was unclear as to why I was being asked to add an optional extra that I thought was already included in the quote. I also assumed that with a company name of iGo4 Electric taht you specialised in insuring Electric cars, so I was surprised that the breakdown service was so generic and not what I felt suitable for Electric cars.
10 February 2026
Reply from iGO4
Thank you for reaching out and sharing your feedback. I apologise for any confusion caused during your quote process.
Regarding the optional extras such as breakdown cover and courtesy car, while some quotes may initially include certain features, our system occasionally prompts customers to confirm or add these extras to ensure the policy fully meets their needs. I understand how this could be unclear, and we’re continuously working to improve our quote process for a smoother experience.
If you’d like to send us an email with your policy number, full address and date of birth to contact@igo4.com, we would be happy to assist with any queries you have.
Kind regards,
Michelle @ iGO4
The fact I have been with you for so…
The fact I have been with you for so long an my insurance keeps getting higher
9 February 2026
Reply from iGO4
We’re sorry to hear you are not happy with the renewal premium offered to you this year. If you’d like to send us an email with your policy number, full address and date of birth to contact@igo4.com, we can discuss this further with you.
Kind regards,
Michelle @ iGO4
Reply from iGO4
Thank you for reaching out to us via Trustpilot regarding your Igo4 Collection.
We appreciate your straightforward approach and are here to assist you with any questions or concerns you may have.
Please let us know how we can help.
Kind regards
Chelsea @ Igo4 insurance
Reply from iGO4
Thank you for your kind feedback!
We're delighted to hear that you found our service easy, informative, and helpful. We strive to provide the best experience for our customers, and your comments mean a lot to us.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Igo4 insurance
Customer services terrible I've been…
Customer services terrible I've been trying to cancel for weeks. You asked to contact us but there's no email address on your webpage.
22 January 2026
Reply from iGO4
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the difficulty you've experienced trying to cancel your policy.
I have passed your details to our customer service team and asked them to contact you to complete the cancellation.
Kind regards,
Chris @ iGO4
Renewal was for my old car sold over 2…
Renewal was for my old car sold over 2 years ago , also registered at my old address, I left 3 years ago, not impressed, went with n other company at a cheaper quote , nearly half the price.
5 February 2026
Reply from iGO4
Thank you for your feedback. We’re sorry to hear this. If you’d like to send us an email with your policy number, full address and date of birth to contact@igo4.com, we can look into this for you.
Kind regards,
Michelle @ iGO4
Reply from iGO4
Thank you so much for your kind words! We're delighted to hear that you consider our insurance the best and perfect. At iGO4, we strive to provide the highest level of service and coverage to our valued customers like you.
If you ever have any questions or need assistance with your policy, please don't hesitate to reach out. We're here to help!
Kind regards,
Michelle @ iGO4
Easy to renew my policy
5 February 2026
Reply from iGO4
Thank you for sharing your feedback with us on Trustpilot. We're delighted to hear that you found it easy to renew your policy.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Michelle @ iGO4
The lady on the
The lady on the. telephone was most helpful and rememberd me speaking to
her last year which I thought was brilliant.
4 February 2026
Reply from iGO4
Thank you so much for your kind words. We're delighted to hear that the lady you spoke with was helpful and remembered your previous conversation with us. Providing excellent and personal service is very important to us, and your feedback means a lot.
If you need any further assistance with your Igo4 brand or anything else, please don't hesitate to reach out.
Kind regards,
Michelle @ iGO4
Great price good cover
2 February 2026
Reply from iGO4
Thank you for your kind words! We're delighted to hear that you found a great price and good cover with us. If you have any questions or need further assistance with your iGO4 policy, please don't hesitate to reach out.
Kind regards,
Chris @ iGO4
Clear information
My experience is based on clear and accurate communication between IGO4 and myself.
5 February 2026
Reply from iGO4
Thank you for sharing your experience with IGO4.
We are delighted to hear that you have found the communication between IGO4 and yourself to be clear and accurate. We strive to ensure that all our customers receive transparent and timely information to make the process as smooth as possible.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Igo4 insurance
Reply from iGO4
Thank you so much for your kind words!
We’re delighted to hear that you found our service fast, reliable, and hassle-free. Your feedback means a lot to us.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards
Chelsea @ Igo4 insurance
Reply from iGO4
Thank you for your kind words and for sharing your positive experience with us. We're delighted to hear that you found our service reliable and efficient. If you ever need any further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ iGO4
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