Great pricing, quality & Customer Service I found the website easy to use to upload our premade design and straightforward to order. The pricing was great too. I had to remove a star because our se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Working with ID&C was great. The online ordering platform was easy to use and displayed turnaround time, which was helpful. It was a little difficult to get someone on the phone. Emails seemed to be t... See more
Company replied
I've been using ID&C and the express custom event passes for the past few years for all of my one off events. Price is very reasonable and competitive, turnaround time is fast and product is excellen... See more
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I can't really fault them to be honest, when you choose a design and select some basic options it gives you a straight up quote on the website without any fuss. The wristbands arrive on time for our a... See more
Company replied
Company details
Written by the company
As a leading supplier of wristbands, lanyards, badges, and key cards, we’re all about delivering high-quality, tamper-proof products that combine speed, security, and customization. Whether you’re organizing a festival, conference, or corporate event, we make sure you get fast, reliable solutions that exceed expectations.
More ID&C Info
Written by the company
- Free Delivery
- USA Customers - Free Ground Shipping on all online orders. UK Customers - FREE UK delivery on all online orders over £100. Immediate dispatch products for next day delivery available
- Fast Production
- We offer custom wristbands & lanyards faster than any other UK or USA supplier. We also provide laminate passes, vehicle passes and event guides along with a comprehensive range of RFID solutions across all our products.
Our promise
Quality Wristbands Guaranteed
You won't find a wider range of wristbands with a more comprehensive choice of security features anywhere. What's more, we guarantee the best quality materials and print.
Contact info
United Kingdom, United States
- 0845 450 7085 (UK) or + 1 941 739 6935 (USA)
- sales@idcband.com (UK) or contact@idcband.com (USA)
- www.idcband.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My entire order came wrong with no QR…
My entire order came wrong with no QR code and I called a few times customer service and left messages and I didn’t get a response
The entire order was put into trash
My order needs to get fully refunded
I am a longtime idc band customer I have had great experiences in the past but unfortunately my last experience was a bad one
2 October 2024
Reply from ID&C Wristbands
Hi Joseph, thank you for letting us know about your recent experience with your custom paper wristbands. Our customer experience team will be sending you an email so we can connect with you on this and inquire as to whare number you have reached out to since we do not have any messages from you. We will await your reply via email to help rectify this for you.
Great experience
Great experience, The order was easy to do and quick to get here. Quality is great
3 October 2024
Reply from ID&C Wristbands
Hi Jeff, thank you so much for taking the time to leave us a 5 star review on your recent order with us! We look forward to helping you with your next orders!
Smooth experience, lots of options
Website is easy to use with lots of options. Received correct item pretty quickly. Seamless experience.
3 October 2024
Reply from ID&C Wristbands
Hi Theresa, thank you for you for leaving us a 5 star review on your recent order with us!
Late and Cold Service
Orders arrived late and customer service was not friendly or helpful.
29 October 2024
Unprompted review
Reply from ID&C Wristbands
Hello, we are very sorry to hear about your recent experience with us. If you can share some more details about your order or the tracking number, we would be happy to look into this matter. Our CX team can be reached at contact@idcband.com
ID&C reprinted an order that had minor…
ID&C reprinted an order that had minor mistakes in a timely fashion AFTER the hurricanes. Thank you!
28 September 2024
Reply from ID&C Wristbands
Hi Chad, thank you for taking the time to leave a review on your recent order with us and for your understanding while we worked to get back online after the hurricanes to our area!
The customer service was easy to reach…
The customer service was easy to reach and very helpful. The product was high quality. Very happy with the results, service and price.
24 September 2024
Reply from ID&C Wristbands
Hi Adrian, we appreciate your kind words and are thankful to hear of your experience working with our team and the overall product quality!
Whole process with ID&C was amazing
Whole process with ID&C was amazing. The customer services were great. They went an extra mile to make sure that the product Is delivered on time the quality was amazing all in all a very good experience and will be using them again thanks once again
24 September 2024
The quality of the bracelets is top…
The quality of the bracelets is top tier! My company placed an order with a very detailed design, and they came out great! Highly recommend.
18 September 2024
Horrible customer service, do NOT order from here!
I recently placed an order with ID&C for bracelets for my event and had an absolutely horrible experience. Despite confirming the shipping address and being assured the issue was resolved, I never received my order. To make matters worse, I only found out last week that the order was canceled without any notification just days before my event. This is completely unacceptable, especially given the prior assurances.
The customer service I've experienced has been abysmal. Even when we discovered the issue, our request for a reshipment was denied along with our request for a refund for a product that was never delivered. Customized or not, the product was NOT delivered!
I am extremely disappointed with your company's handling of this situation. I demand a full refund immediately and expect a prompt resolution.
6 September 2024
Reply from ID&C Wristbands
Hello Colleen, I believe this review was written before we got this resolved! Again, we are so sorry for the issues you had with UPS in correcting your address and not being able to reship in time for your event after the hurricane to our region. Your order has been fully refunded and I hope we get the chance to work with you again in the future.
Reply from ID&C Wristbands
Thank you for your 5 star review on your recent order with us! We are thrilled to hear of your easy ordering experience.
Reply from ID&C Wristbands
Thank you for taking the time to leave a 5 star review on your recent order with us!
Ordered printed wristbands for an…
Ordered printed wristbands for an event, website was easy to use for design, nice quick turnaround on delivery and reasonable price. Very happy & would use again.
4 September 2024
I will not be working with the company again.
I was provided the incorrect color item, and offered minimal assistance. I now have 1,000 lanyards that came in orange rather than red, that I am unable to use for my publicity, and was only offered a discount on a future order... nothing to remedy the current mishap. The company needs to work on their customer service skills, the salesperson I was assigned has been nothing but rude to our company since the beginning. I will not be working with the company again.
3 September 2024
Reply from ID&C Wristbands
Hello, we are deeply sorry the lanyards did not meet your expectations. I reviewed the email chain regarding your complaint and I see that we explained how we matched the color you provided in your online order and got to the color you received. We also asked for a different suggested color to try to get remakes done to meet your expectations and offered a discount, to which we received no response. If you would like us continue please email contact@idcband.com
Crisp precise lettering and graphics
Crisp precise lettering and graphics, nice turn around.
29 August 2024
Reply from ID&C Wristbands
Hi Mark,
Thank you for your review on your experience ordering with us for your custom needs! We are happy that we exceeded your expectations.
Best company to buy the wristband and…
Best company to buy the wristband and most friendly stuff
5 September 2024
Unprompted review
The best company to buy wristbands,the…
The best company to buy wristbands,the best staff to assist. IDC Band SA is the best. Keep it up and am sure coming to buy again.
20 August 2024
Unprompted review
Reply from ID&C Wristbands
Thank you for your recent review on your order experience with ID&C U.S. We are happy to hear you had a great experience with our team and with your order!
Exceptional quality, perfect timing
The quality was exceptional and the wristbands arrived exactly on time. You have my business forever!
9 August 2024
Reply from ID&C Wristbands
Thank you for taking the time to leave a 5 star review on your order experience with us! We look forward to helping you with your future events!
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