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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and helpfulness, noting their impressive speed and commitment. Many people highlight the exceptional customer service, appreciating the attentive, polite, and kind approach, as well as the clear and prompt communication. Reviewers frequently mention the efficiency of the service, with many finding the overall process smooth, well-managed, and easy to understand. However, some customers were dissatisfied with the service, mentioning issues such as a lack of attention to their case, slow document preparation, and a failure to provide clear answers when problems arose. A few other people also felt that the company did not specialize in their specific type of application, leading to unsatisfactory outcomes and a lack of support when visas were refused.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, attentiveness, and... See more

Service

People report positive experiences with service. Customers frequently praise the professionalism, knowledge,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the politeness,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the process smooth,... See more

Based on these reviews

Rated 5 out of 5 stars

Mr. Shajjad is incredibly professional and acts with impressive speed and dedication. You can truly rely on him in urgent immigration matters — he responds immediately and knows exactly what to do. H... See more

Rated 5 out of 5 stars

Got some initial verbal advice on securing residency status for my wife when we move to the UK in 2027. The information that we received was clear, concise and will greatly assist us with our applicat... See more

Rated 5 out of 5 stars

I am more than happy to express my profound gratitude to Mr Abdul Kadri and the entire team at ICS legal . Their professionalism, dedication and commitment to my daughter’s ‘family visa’ was unmatc... See more

Rated 5 out of 5 stars

I submitted my eldest son's health care worker visa-dependent application with them last year. He was about to turn 18, and we were in a bit of a rush. When we received the visa grants, I cried tea... See more


Company details

  1. Legal Services
  2. Immigration and Naturalization Service
  3. Immigration Attorney
  4. Law Firm
  5. Lawyer

Written by the company

ICS Legal IAA (previously OISC) regulated, we specialise in UK immigration advice and visa advice. Provide British Nationality, UK Visa, European Law, expert in UK immigration advice.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

848 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would like to say I am positive…

I would like to say I am positive beneficiary of the clear and open communication with the company, succinct delivery of information. Forgot to add the friendly tone. Really enjoying their assistance.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Imran has been great with assisting in ILR application

Imran has been great with assisting in the ilr application and made the process seem really easy, taking documents to the appointment has been stressful for us the last two visa applications and this time Imran offered to upload those free of charge which we are grateful for. We have used ICS for the spouse entry, leave to remain and ilr visas and will recommend to friends and family as they take on all the stress of the process.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience with ICS…

I had a terrible experience with ICS Legal. Their "HybridCMS" portal failed to receive the 20+ documents I uploaded, and their solution was for me to send dozens of manual emails. Before this, they tried to charge me £240 just to answer a basic question about dual passports which I eventually fixed myself.
I had to cancel their service and complete my ILR application alone. Despite the fact that they provided no actual legal work and their systems failed, they did not refund my deposit of £412.50. They are quick to take your money but go silent when things go wrong.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Smooth Process

ICS Legal is an excellent agency to help you with obtaining a British passport. The process was smooth, and the team supported me throughout the entire application, answering all my questions whenever I needed assistance. I would definitely recommend this agency and would choose them again if I needed to.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Succesfull Spousal Visa application

Succesfull Spousal Visa application . Polite and professional ,always available to answer any questions . Answering calls and emails accordingly . Highly Reccomend and will colaborate again in the future .

2 April 2026
Unprompted review
Rated 1 out of 5 stars

ICS legal took 750£ from me

DESPITE what trustpilot thinks, what I write IS TRUE and supported by a Report Fraud Police statement (which I sent them as well)

ICS legal took 750£ 1 year ago and did basically nothing because only later they told me I needed to wait 5+1 year of living in UK for citizenship. Now, as the time has come, they want 375£ more...
I call this "cheating", and this was not what we agreed at the beginning. I don't know who deleted their previous application but they knew they should have waited.

(I knew that maphia in italy defends the "bad" "powerful" ones, nonetheless I won't back down ;) in ANY country!)

4 April 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

I have used ICS to help me to apply for my Visitors Visa for two years.I experienced very good service and good communication from the firm and Hymra.She is very good and she could work and do a follow up even after after house.Iam so happy with the service such that l started to refer your firm to many people

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I am extremely pleased with ICS Legal with their professionalism and their time management. I have also realised they go out of their way to their help client.

Thank you ICS Legal.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for the legal advice

Thank you for the legal advice - the consultation was really good. We have a clearer picture of what is next. Humyra was really attentive and explained everything thoroughly.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Citizenship Application

I had a very positive experience with ICS Legal while they represented my son in his UK citizenship application, which was successfully approved.
A special thank you to Emran Miah for his professional legal advice and for patiently answering all my questions throughout the process. I would also like to thank Abdul Kadir for being very helpful and supportive.
The team was professional, responsive, and made the entire process much smoother for us. I would highly recommend ICS Legal to anyone who needs assistance with a citizenship application.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

5 star layout

I just want to thank ics Legal for making the visa possible..my wife visa was refused twice..but with ics Legal,it was made possible at first attempt.The process was very clear, instructions wer straight forward.i will reunite again with my wife.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

After my excellent first experience…

After my excellent first experience with ICS Legal, I decided to use their services again to extend my husband’s spouse visa. Once again, they were extremely professional and supportive throughout the whole process. They provided clear guidance at every stage, advising me on exactly which documents were required and ensuring everything was prepared correctly.
Although my case felt quite complicated to me, the team handled it with great expertise and made the application process simple and straightforward. Their support and attention to detail helped ensure that our application was successful.
I also chose the fast-track option for a quicker decision on my husband’s visa. To my surprise, I received a response on the very same day the application was submitted.
Thank you to the team at ICS Legal for your hard work and dedication in helping us achieve a successful outcome. I would definitely recommend ICS Legal to anyone seeking immigration support. This is a genuine review based on my personal experience.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Very Professional service

Very Professional service for UK Citizenship Application with very high-standard follow-up. I highly recommend, special thank you to Imran and everyone in ICS.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

"I am very pleased with the outstanding…



"I am very pleased with the outstanding service provided by imran and his Team. Their dedication, professionalism, and expertise were evident throughout the process. Thanks to their efforts, my children successfully obtained their citizenship, and I couldn't be more grateful. They made what seemed like a complicated journey straightforward and stress-free. I highly recommend their services to anyone needing legal assistance in immigration matters."

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Following my previous review

Following my previous review, I took a look at other people's review and either the Immigration applications are not so complicated (and indeed the guidelines are quite straightforward) hence their "help" is basically pointless, or those reviews are fake.

In my case, besides being asked for more money for no reason or their own fault (which thing I'm reporting to Trading standards and more), I also found out that the only reason why I asked them for support was the need for a "qualified referee" - but now I know that I would need it all the same...

3 March 2026
Unprompted review
Rated 5 out of 5 stars

ICS Legal helped me secure my Skilled…

ICS Legal helped me secure my Skilled Worker visa at a time when I genuinely thought it wasn’t possible

I was assisted by Abdul, and his service was excellent from start to finish. Although I never met the team in person and every discussion was over the phone yet the communication was clear, professional, and consistent throughout the process.

Abdul was patient, knowledgeable, and very supportive. He explained each step clearly and responded promptly whenever I had questions, which made a stressful process much easier to manage.

I am very grateful to ICS Legal team and would highly recommend them.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend ICS Legal

I would highly recommend ICS Legal. I was very nervous about applying for my citizenship and wasn't sure how to start. ICS legal took me through the application process step by step. They answered all my questions, were very friendly and put my mind at ease. I was very happy with their service and would definitely recommend them to others.

3 March 2026
Unprompted review

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