ICE Cleaning - ICE Drainage Reviews 

798
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for being exceptionally polite, thorough, and clearly explaining every step of the cleaning process. People frequently highlight the outstanding service, noting that technicians work efficiently, arrive on time, and leave properties remarkably clean. Some reviewers were not happy with the communication and organization regarding specific service scheduling and overall customer support. A few consumers also mentioned encountering frustrating issues with team preparation, equipment availability, and management during larger jobs. These individuals felt that their time and money were wasted due to unexpected delays and poor coordination.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and deep... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting quick, efficient work... See more

Customer communications

Clients share ambiguous opinions on contact. Some consumers praise the rapid responses, noting that staff... See more

Price

People report ambiguous experiences with price. Some consumers found the pricing competitive, fair, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired ICE for mould remediation after discovering black mould inside the cavity of our bathroom wall. Monty was a gem and worked tirelessly to fix this for us (with reinforcements from Greg!). He k... See more

Rated 5 out of 5 stars

Ben and his Team did a fantastic job clearing and cleaning my late Aunt’s home. They were incredible helpful and respectful and all my family was amazed with how clean ICE managed to get her house. 5/... See more

Rated 5 out of 5 stars

Thank you ICE for all your help with my recent burst pipe flooding. After some water damage across my flat, Monty from ICE came to clear my carpets and wooden flooring to dry and sanitise. He did a th... See more

Rated 5 out of 5 stars

We booked an appt for mould and fungi remediation in kitchen and bathroom following a waste pipe leak. Ben arrived, was polite and professional throughout. He explained thoroughly everything he was do... See more


Company details

  1. Cleaning Service
  2. Drainage Service
  3. Electrical Installation Service
  4. Fire Damage Restoration Service
  5. Insulation Contractor
  6. Water Damage Restoration Service

Written by the company

For many years the ICE Family have become trusted industry leaders offering a comprehensive range of specialist services through its divisions: ICE Cleaning, ICE Drainage. With a commitment to delivering exceptional quality, rapid response times, and unparalleled customer service, we cater to a wide array of sectors, including construction, pharmaceuticals, commercial retail, and more. Our Services Include: ICE Cleaning: Specialist cleaning services, including trauma/biohazard cleaning, fire and flood restoration, mould remediation, and COVID-19 decontamination. ICE Drainage: Comprehensive drainage solutions, including unblocking, maintenance, and emergency repairs. We are proud to have worked with high-profile clients such as West Ham United F.C., McDonald's, Deliveroo, and Warner Bros., as well as emergency services and local authorities. Our transparent pricing, reliable service, and commitment to excellence have made us a trusted partner for businesses across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

798 reviews

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No recent history of asking for reviews

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4.8

All reviews

(798)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

Had Mattman visit and pull out the…

Had Mattman visit and pull out the flooring and set up the drying machines to get the process started . Thoroughly professional and a great communicator, I’d highly recommend ICE cleaning and would definitely call them again in the future .

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Mould and fungi remediation

We booked an appt for mould and fungi remediation in kitchen and bathroom following a waste pipe leak. Ben arrived, was polite and professional throughout. He explained thoroughly everything he was doing and kept me informed throughout. I would highly recommend Ben and this company.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Viv was an absolute gentleman!

Viv came out to our property to deal with flood damage. Caught in traffic and delayed, called to explain. Estimated the time it would take to do his work and kept updating me on readings and the severity of the damage.

An absolute gentleman, to work with.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I've just had Monty and Greg come out…

I've just had Monty and Greg come out to clean up from a leak we had earlier today. Our living room was in a state and to say I was stressed is an understatement.
The guys were brilliant! They cleaned up, explained everything they did and why they were doing it. Completed all the tests and explained what would happen next.
Very polite, respectful of our home and very professional.
They're a credit to the company! Thank you!

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, night and day difference, ben and harry were thorough and professional and resolved the fire damange quickly.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Monty and Liam

Monty and Liam, have been so kind and helpful today. No job has been to big and has made the house a home.

Thank you.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Viv Wallace

Viv Wallace, is very communicative and explain why needed to be done, very professional and did all what needed to be done. I will give 10/10

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome mold removal

Ben was extremely thorough, professional and polite. He spent the entire afternoon going after each of the problem areas with special attention to detail, and made a point of leaving all spots squeaky clean.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you ICE for all your help with my burst pipe leak damage.

Thank you ICE for all your help with my recent burst pipe flooding. After some water damage across my flat, Monty from ICE came to clear my carpets and wooden flooring to dry and sanitise. He did a through job and I am very pleased with the result and advise given after the job about dehumidifiers and skirting boards. He's colleuge Greg did a good job with the wooden flooring. Thank you, to Zoe from the call centre you was able to quickly book me in and explain the cleaning process.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Viv was excellent

Viv was excellent, great advice and knowledge around the mould problem. Was very thorough around what work was to be carried out and follow on advice.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Truly terrible experience with this…

Truly terrible experience with this company.
I hired them to clean a flat after tenant left.
They charged me over 1200 pounds money up front.
They turned up late and I left them to it. I got a call later that say asking for another 900 pounds.
I went to my flat and found different cleaners standing on my furniture to clean ceiling with dirty rags. Damage was caused in the property a blind was broken.
I complained to my contact and was sent 2 people out the next day but it was more of the same.
Fortunately I paid with credit card and got money back.
I would never use this company again and would advise any future customers to beware.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t ask for more

Greg and Monty were simply great. Monty came and assessed the job within an hour’s notice. He was friendly, professional and compassionate.
The following day he and Greg returned. They kept me informed on the phone, got to work quickly, and were awesome from start to end. They did a super job, worked quickly and competently.
I can’t recommend them highly enough and would certainly use again.
Thanks so much. I’ll always be grateful.

13 November 2025
Unprompted review

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