I have been dealing with iCar insurance for a number of years and never had a problem. For a fraction of the price of the car hire companies I can buy insurance from iCar to insure against any unwante... See more
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Review summary
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I had automatic renew ticked and my policy was due for renewal yesterday. Around 3pm I was getting concerned as I had not recieved any renewal documents. I rang to check if it was being renewed and it... See more
Company replied
As usual, the rental in Portugal tried to sell in house insurance at £250ish for 5 days!. And on return, a next to invisible 2 cm scratch and 'white dot' on the vehicle was spotted. The rental thems... See more
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I have used this insurance for several years and it helps beat the cheating car hire companies who want to push sell you daily Excess Insurance when you pick up your car. Hopefully you will never need... See more
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Company details
Information provided by various external sources
Car hire excess insurance that protects you against car rental excess charges. Daily and Annual policies accepted at all car rental locations worldwide.
Contact info
Parkview, 82 Oxford Road, UB8 1UX, London, United Kingdom
- +44 (0) 203 302 2296
- customerservice@icarhireinsurance.com
- www.icarhireinsurance.com
4.7
Excellent
25K reviews
Asks customers to review
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100% Confident with iCar
I’ve been with iCar for several years now, although I’ve never needed to claim, I do feel confident that all would be fine if a claim did come up.
Their information is very clear and easily understood – many hire companies near enough insist that you take out their excess cover at the counter, making out that you’ll be up the creek without a paddle otherwise… I listen to them politely and then tell them that I’ll be just fine with my iCar policy.
I don’t have autorenewal set up, so every year I receive a gentle reminder via email that the renewal date is coming up, other than that, I receive little to no other mail from them.
This year, my renewal was down by a fiver, brilliant.
Excellent service, great to deal with.
13 August 2026
Reply from iCarhireinsurance.com
Hi Peter,
Thank you for your feedback.
We are so pleased to hear about your positive experience with our service over the years. It's wonderful to know that you feel confident in our coverage and that our policy information is clear and helpful, especially when dealing with other hire companies. We appreciate you highlighting our gentle renewal reminders and the value you find in our offerings. Your feedback about the recent renewal price reduction is also very encouraging. Thank you for your kind words; we truly value your loyalty and are committed to maintaining this excellent standard of service for all our customers.
Kind regards,
Gagandeep
Dealt with the company for a long time
11 August 2026
Reply from iCarhireinsurance.com
Hi George,
Thank you for the review.
We truly appreciate your long-standing relationship with us. We value your continued support.
Kind regards,
Gagandeep
Used the web site to purchase Excess Worldwide insurance.
Used the web site to purchase Excess Worldwide Annual insurance. Very easy to use to order and pay for insurance policy.
Only issue was the email sent with Certificate of Insurance and insurance product information went into my spam mail, even though other emails sent did not.
12 August 2026
Reply from iCarhireinsurance.com
Hi John,
Thank you for your feedback.
We're so happy to hear that our website was easy to use for purchasing your Excess Worldwide Annual insurance! We appreciate you bringing the email delivery issue to our attention. We are always working to improve our systems and will investigate why the emails went to spam. Thank you for your valuable feedback.
Kind regards,
Gagandeep
Very good lady discussing all the…
Very good lady discussing all the necessary details.
11 August 2026
Reply from iCarhireinsurance.com
Hi George,
Thank you for your feedback.
We're so glad to hear we provided all the necessary details. Thank you for your kind words!
Kind regards,
Gagandeep
Smooth experience
Smooth experience. Fortunately no claim needed but peace of mind. It s cheaper as well.
2 August 2026
Reply from iCarhireinsurance.com
Hi Vivek,
Thank you for your feedback.
We're glad to hear you had a smooth experience and appreciate your positive feedback about the peace of mind our service provides.
Kind regards,
Gagandeep
Reply from iCarhireinsurance.com
Hi Sid,
Thank you for your feedback.
We're glad to hear that the purchasing process was easy and that our product was accepted at the car rental. We appreciate your feedback.
Kind regards,
Gagandeep
Very easy website to use and found…
Very easy website to use and found everything I was looking for 👍
12 August 2026
Reply from iCarhireinsurance.com
Hi Michael,
Thank you for your wonderful feedback.
We are so pleased to hear that you found our website easy to use and that you were able to find everything you were looking for.
Kind regards,
Gagandeep
Easy, quick and competitive pricing
Easy and quick to get a quote, and one that is very competitive for price in the market. I've (thankfully) not yet have to deal with an insurance claim to find out what the actual service is like though.
27 July 2026
Reply from iCarhireinsurance.com
Hi Marco,
Thank you for your feedback.
We're delighted to hear that getting a quote was easy and that you found our pricing to be very competitive. We hope you continue to have no need for our claims service!
Kind regards,
Gagandeep
Product knowledge is clear and…
Product knowledge is clear and intelligible so easy to make right choice.
11 August 2026
Reply from iCarhireinsurance.com
Hi James,
Thank you for your wonderful feedback.
We're so pleased to hear that our product information helped you make an informed decision. We appreciate you taking the time to share your positive experience.
Kind regards,
Gagandeep
Reply from iCarhireinsurance.com
Good Morning,
Thank you for your feedback.
We're so glad to hear that organizing your policy was easy and transparent for you. Thank you for your kind words!
Kind regards,
Gagandeep
Reply from iCarhireinsurance.com
Hi Steve,
Thank you for your feedback.
Love hearing this! Thank you for sharing your experience with us. It’s always so helpful—and heartening—to hear that what we do is working well for you. Thanks for being part of the journey.
Kind regards,
Gagandeep
Easy straight forward 3rd year of…
Easy straight forward 3rd year of taking out this insurance and cheaper than the car hire companies plus you get a year instead of of 14 days with the hire company
11 August 2026
Reply from iCarhireinsurance.com
Hi Bill,
Thank you for your feedback.
We're so glad to hear that our insurance continues to meet your needs and offers great value compared to other options. We appreciate your continued loyalty!
Kind regards,
Gagandeep
Reply from iCarhireinsurance.com
Good Morning,
Thank you for your feedback.
We are so glad our telephone service was easy to use. We appreciate your kind words.
Kind regards,
Gagandeep
A reminder came through Monday
A reminder came through Monday, policy explained and processed.
No problems.
This is normal for this company.
10 August 2026
Reply from iCarhireinsurance.com
Hi John,
Thank you for your feedback.
We're so glad to hear that our service met your expectations and that the process was smooth. We appreciate your kind words!
Kind regards,
Gagandeeep
Reply from iCarhireinsurance.com
Hi Peter,
Thank you for your feedback.
We're so pleased to hear that your experience was straightforward and efficient! It's wonderful to know that everything went smoothly for you. Thank you for sharing your positive feedback.
Kind regards,
Gagandeep
Hard to understand what receptionist was saying…
Hard to understand the Indian receptionist who did not speak with clarity and punctuation as a native English speaker.
6 August 2026
Reply from iCarhireinsurance.com
Hi Alan,
Thank you for your feedback.
We're sorry to hear that you were dissatisfied with your interaction with our customer service team.
Following our recent conversation, we understand that you do not wish to raise a formal complaint. However, we take all customer feedback seriously and appreciate you bringing your concerns to our attention. We are committed to delivering a clear and professional service and will use your comments to help us review and improve our customer experience.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Gagandeep
Fast and helpful on the phone
7 August 2026
Reply from iCarhireinsurance.com
Hi Peter,
Thank you for your feedback.
We're so glad our team was fast and helpful on the phone! We appreciate your kind words.
Kind regards,
Gagandeep
Reply from iCarhireinsurance.com
Hi Diane,
Thanks so much for your feedback.
We’re really glad to hear you found the process quick, easy, and affordable. Providing a smooth experience at a fair price is exactly what we aim for, and it’s great to know that came through for you.
Kind regards,
Gagandeep
Reply from iCarhireinsurance.com
Hi Lewis,
Thank you for your feedback.
We're so glad you found our service easy and a good value! We appreciate your kind words.
Kind regards,
Gagandeep
Reply from iCarhireinsurance.com
Good Morning,
Thanks for sharing your feedback.
We’re glad to hear your wife recommended us — it’s always great when our service earns word‑of‑mouth trust. We’re happy you chose us and hope your experience continues to be just as positive.
Kind regards,
Gagandeep
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