Hunkemöller Reviews 

4,209
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I never received the package or a refund. I placed an order 3.5 weeks ago but never received an order confirmation or a delivery notification. Customer support said the order had been delivered to... See more

Rated 1 out of 5 stars

Con artists I ordered buy 2 get 2 free items. Only received 2. Called customer service and was told the items were never on an offer despite the website clearly showing they are! Was told I got free... See more

Rated 1 out of 5 stars

At the site it says 'delivered tomorrow'. I had to wait 10 days to see it automatically returned to Hunkemoller. I had not even arrived at DHL. 45 minute customer service. I reordered and exactly the... See more

Rated 5 out of 5 stars

I don’t normally write reviews, I was dubious about ordering given the low ratings however, I thought I’d take a risk. I have previously bought Hunkemoller but from a third party site. I have to say o... See more

Company details

  1. Lingerie Store

Written by the company

Underwear retailer


Contact info

1.6

Bad

TrustScore 1.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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1.6

All reviews

(4,209)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hunkemoller is a brand that brings…

Hunkemoller is a brand that brings absolute quality and style to your wardrobe. All items I’ve ever purchased have always been durable and great-fitting. Overall I do really love the brand.

22 April 2022
Unprompted review
Hunkemöller logo

Reply from Hunkemöller

Hi Lucky, thank you for your message.
We are more than happy to know you love our brand.

Love, Hunkemöller.

Rated 5 out of 5 stars

Absolutely love this brand and all…

Absolutely love this brand and all their products. Everything came in such good timing

21 April 2022
Unprompted review
Hunkemöller logo

Reply from Hunkemöller

Hi Georgina, thank you for your message.
We love to make our clients happy with our products.

Love, Hunkemöller.

Rated 1 out of 5 stars

Hunkemoller rendier-kruik: do not let your child sleep with it!

For Christmas I bought the hot water bottle-toy rendier (rendier kruik) in Hunkemöller for my 9-year daughter, and two months later my daughter got ugly, big, dark brown pattern on her skin, on her belly. We went to the doctor at the end, and the doctor confirmed that this skin pigmentation disorder comes from sleeping and hugging with this rendier hot water kruik I have bought in Hunkemoller. We were in shock, we have forbidden our daughter to use this toy, and that was a tragedy for her of course. More than one month passed now, and my daughter still has some ugly pigmentation on her belly. It goes away but very slowly.
The company should provide a warning or at least a note to the customer when selling such things in their shops. Very sad that we were not aware of such effect of sleeping with the cute rendier-kruik.

21 April 2022
Unprompted review
Rated 5 out of 5 stars

Very promising product

Very promising product, makes you embrace your womanhood, i love it

20 April 2022
Unprompted review
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Reply from Hunkemöller

Hey Charmane, thank you for your feedback.
Make us very happy to know you love our brand.

Love, Hunkemöller.

Rated 5 out of 5 stars

I Love Hunkemöller

I Love Hunkemöller! I always shop my underwear there. The products are very comfortable and beautiful. I can recommend it.

15 April 2022
Unprompted review
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Reply from Hunkemöller

Hi Patrycja, thank you for your lovely message.

Love,Hunkemöller.

Rated 5 out of 5 stars

This lingerie brand is so stylish

This lingerie brand is so stylish, yet simple for day to day comfort. But also stock incredibly classy sexy lingerie. I love elegant lingerie, feel it’s very important for a women. It instantly helps me feel more confident when I wear it. It really starts of your outfit. Must buy!

14 April 2022
Unprompted review
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Reply from Hunkemöller

Hi Kim, thank you for your feedback.
We are happy to know that our products make you feel more confident.

Love, Hunkemöller.

Rated 5 out of 5 stars

It’s a lovely brand

It’s a lovely brand! Has lots of great styles and the best part is that it has a lot of sizes. It means I can get a bra for every occasion! Can’t wait to get more :))

13 April 2022
Unprompted review
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Reply from Hunkemöller

Hi Sarah, thank you for your feedback.
There is a bra for every occasion ♥
Love, Hunkemöller.

Rated 5 out of 5 stars

Súper confortable

Súper confortable, affordable prices and feel so confident.

6 April 2022
Unprompted review
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Reply from Hunkemöller

HI! Thank very much for your feedback.
Our products indeed are very comfortable.
Love, Hunkemöller.

Rated 1 out of 5 stars

Ripped off

Ripped off. Their website states "All our prices are including VAT & import fees, excluding shipping costs."

When the delivery arrived we were charged £60+ in customs fees.

Hunkemoller aren't responding to contact attempts via online form or email. 3 attempts so far on the 10th,
17th & 30th March

They replied to this review asking for more information, it has now been 2 weeks after providing that information and I haven't heard anything else from them 🤬

2 April 2022
Unprompted review
Hunkemöller logo

Reply from Hunkemöller

Hi Kevin, I am sorry for the inconvenience.
We have requested more information to help you further.
Love, Hunkemöller.

Rated 2 out of 5 stars

I ordered several items

I ordered several items, mainly lingerie bodies, I am a size 8 UK (or small) with a 36c bust, the bust part on all of the items is tiny!!!! Fits perfectly everywhere else, why assume that a size 8 has no boobs at all? Really bad fit, Frustrating.

29 March 2022
Unprompted review
Hunkemöller logo

Reply from Hunkemöller

Hi Katy, my apologies for the inconvenience caused.
I have requested more information to help you further.
Love, Hunkemöller.

Rated 5 out of 5 stars

My experience so far has been amazing

My experience so far has been amazing! I absolutely love the app feels better searching for what I need or saving them to a wish list.

26 March 2022
Unprompted review
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Reply from Hunkemöller

Hi Yaz, thank you for your sweet message.
Yes, our app is very useful.
Love, Hunkemöller.

Rated 5 out of 5 stars

I really love shopping there

I really love shopping in the Hunkemöller stores. The staff is always very well informed and friendly. Recently I discovered the app and will surely order from it once or twice or even more ! The products are great and fit very well - also the quality doesn’t disappoint. It’s always very hard to find fitting products if you don’t have a common size.

26 March 2022
Unprompted review
Hunkemöller logo

Reply from Hunkemöller

Hi! Thank you for your lovely message.
We are always happy to have you in our store.
Love, Hunkemöller.

Rated 5 out of 5 stars

Excellent Quality

I've bought a few items now and all are true to size and very comfortable. Hubby rather liked them too! Not sure why there are negative reviews, the service is excellent and really fast delivery. I'm already planning my next purchase.

25 March 2022
Unprompted review
Hunkemöller logo

Reply from Hunkemöller

Hi Sharron, thank you for your feedback.
Indeed, our products are very comfortable.
Love, Hunkemöller.

Rated 5 out of 5 stars

I love the products from this brand

I love the products from this brand, they are very comfortable and very affordable.

22 March 2022
Unprompted review
Hunkemöller logo

Reply from Hunkemöller

Hi Femi, we appreciate very much your feedback.
We are more than happy to know you love our brand ♥
Love, Hunkemöller.

Rated 5 out of 5 stars

I love the website and I like to go to…

I love the website and I like to go to the store and see the products. It's a good experience for a woman to shop in a place like this.

19 March 2022
Unprompted review
Hunkemöller logo

Reply from Hunkemöller

Hey Judith, thank you for your message and preference!
You are always welcome to our stores ♥
Love, Hunkemöller.

Rated 5 out of 5 stars

I love this brand

I love this brand! They have such gorgeous underwear sets. They have such a great fit. They have always been true to size and very flattering with a variety of shapes and colours to suit every size and skin tone!

18 March 2022
Unprompted review
Hunkemöller logo

Reply from Hunkemöller

Hi Liv, your message means a lot to us.
Thank you very much for your preference and loving us!
Love, Hunkemöller.

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