Humana Reviews 

Horrible customer service experience tried to call for my 79 yr old mother to go online and they asked all these questions that she actually didn't remember and the customer service people wouldn't help her she just needed to put her new phone number that's it and they gave her a big project on the phone.
Just horrible experience

Worse company every on dental .Called used list set up dentist and right before appointment dentist says we are out of network and said not paying over 200 for which should be free And with that being said canceled and called insurance to start over on list they give which by the way is bull because only 2 on list said thay would take insurance and i requested new card with new dentist. Called to see why have not gotten card and was told the girl I talked with two week ago never completed change on dentist and I had to start over and hope changed before appointment. This is a company takes money and dont care but there employees are well trained on i am so sorry you are hoing through this lol

My wife and I use Medicare Advantage, and tried to get customer service at Humana to help us out. The company HAS NO customer service on weekends or after hours. Apparently, they feel that people don't get sick or require care after hours and on weekends. Yet they DO require that you ensure that you are getting service IN NETWORK. They direct you to MyHumana.com. However, they do NOT tell you that this website is only accessible if you FIRST GO TO Humana.com. However, when you use their website Humana.com, and access list of providers, the list gives inadequate information. So they essentially give customers the distinct impression that they don't want to help. Then, when one calls during the next available office hours, unsurprisingly, one learns that "waiting times are 'longer than normal' due to an unexpectedly high number of calls. I have been on line for more than 1 hour trying to get information about coverage for a Dr. for my wife. This is a disgraceful treatment of customers.

I am absolutely appalled by Humana's complete failure to manage life-sustaining maintenance medication. I have not successfully received my essential prescription since February. Humana claims they shipped a package in April, but it never arrived. Despite my repeated calls alerting customer service to this missing delivery, absolutely nothing was done to investigate or fix the issue.To make matters worse, when I attempted to refill the medication this month, their system blocked it by claiming it was "too early"—a ridiculous and impossible claim since I have not had a fill in four months.Because Humana's administrative errors forced me into a medical crisis, I had to transfer my prescription to a local pharmacy just to protect my health. Now, I am being forced to pay $290 out-of-pocket, which is completely unfeasible on a fixed disability income. Humana’s customer service is incompetent, their automated systems are broken, and their negligence actively endangers the lives of vulnerable patients. Avoid this company if your life depends on your medication.

The Humana website indicates many dental offices in my area that accept their insurance. When contacted, I was repeatedly told by those dental offices that they do NOT, in fact, accept Humana, that they are aware the website indicates otherwise, and that they’ve been trying to get Humana to remove them for months. The only dentist accepting Humana, it turns out, is Aspen Dental who refused to perform my “covered” cleaning at my annual checkup. They said I needed a “comprehensive” cleaning (despite 2 cleanings per year for decades with no issues) which, come to find out after the fact, Humana refuses to cover. How convenient for both Humana and Aspen! So now my “two covered cleanings per year with no out-of-pocket fees” has become a $450 charge, at zero cost to Humana, that I can’t afford! Outrageous and criminal!! Don’t buy into their bull. The whole operation is a complete sham. They’ll have their US representatives perform a sell job on you to get you to commit, only to be followed-up with foreign reps thereafter who won’t listen and don’t care. They just keep spewing the same robotic spiel to try to justify their denial. The rich executives get richer at the expense of the poor and working class masses. Same old story. Average Americans have to claw and scrape for every morsel of healthcare justice and common decency. It’s morally corrupt and likely criminal.

"If I could give these clowns -5 stars, I would. Absolutely horrible. I spent two weeks being jerked around by half a dozen different Humana customer service reps who, collectively, it turned out had no clue how to process a simple termination of policy letter, a time-sensitive underwriting requirement from my new insurance company in Texas—unreal. Pretty unbelievable that no less than 6 different Human reps had no idea it turns out as to how to process a simple letter of termination showing I had moved out of the plan's service area. It took an eleventh-hour intervention from a supervisor two weeks into the process to finally resolve it. My insurance broker told me "that's just the Humana way of doing things” . Downright incompetent that bunch

Humana, is the worst insurance company that I ever had, their customer service representatives are horrible liars, and are unprofessional, incompetent, and extremely rude,I have had them to lie and say that they have filed grievances when they didn't, representatives are apparently being trained on the job instead of being trained before they start the job, because I have been given false information numerous times by numerous representatives, and I regret I signed up with Humana, it has been one enormous disappointment and dissatisfaction after another.

In November of last year, Humana denied my prescription, it was only $20.78, I paid it, and I filed paper work for to be reimburse, and they denied my request, and refused to pay my$20.98,and I appealed their decision, and they sent less than half of the $20.78, I was sent a check for$9.78, and told me that the rest of it would be for a future copayment, this is utterly absurd, the complaint was about not paying me for my prescription coverage, not about a copayment,each one of the employees had a different lie to tell, one supervisor told me that they closed the filed because they had a couple of questions to ask me and they couldn't get in touch with me, they have my email address, both telephone numbers, my home address, if they had wanted to contact me, they could have, and the $11.00 and some change was like $ 1100.00 or $11,000 to them,and if Humana cheated me out of over $11.00, I absolutely sure thay there would be problems for Humana to pay medical bills if they are having issues paying 11.00,this is utterly absurd and pathetic. A supervisor called me today and stated that I would need to refile the paper work again, I stated absolutely no, I will canceling my insurance with Humana, because they are deceptive, deceitful, dishonest, and have absolutely no integrity, I do not trust them with my Healthcare because they are unfit, and took over $11.00 from me, and I absolutely do not recommend Humana, because they use bad deceptive business practices, and don't want to pay the Healthcare and Prescription costs, if I have to pay them myself, what is the purpose of me having Humana, I can't trust them, and after not paying for my prescription, I don't trust them with my Healthcare, because if I need to see a doctor, and they refused to pay doctor bill like they did not pay $20.78, this could be a enormous problem and issue, I am currently looking for a new insurance provider. It is absolutely pathetic that Humana refused to pay $20.78.

I've had a policy with Humana for approx. 10 years. Went to a pharmacy to pay for a prescription as I've been doing every month for 10 years. I was informed by the pharmacist that I have no Rx drug coverage insurance. Phoned Humana to be informed that I moved out of the service area. I have lived in the same state for3 out of the past 10 year period. I did received even receive a notice of cancellation. I now have to wait until the next month for coverage with an insurance provider when I need many drugs due to 4 chronic illnesses. I believe in Karama, Humana's turn is comming.

They did take my grocery benefit cause a paper 1 sheet was filled out wrong. No follow up and when I call they can't see why my groceries were interrupted. I have spoken to 5+ special accounts supervisor 1 did not have a clue where the headquarters contact info..or lied like I have caught several in. I had looked on Google and found the Corp office No return call yet. If a survey assessment is going to be sent Brief your members on the demand that if that form is not filled out correctly it will cause their benefits to cease. I had thought it was a survey I did not have any idea you had not receive my sales reps paperwork which covered all medical questions. 1200+ sitting on my card unusable do to lack of concern on your behalf. I went to get CVS all OTC had to be voided all were from you list but you did not have a good relationship with CVS. I could not figure out why I was getting a run around.

Worst company I ever dealt with . They claim they’ll pay for your medication and then they don’t they make you wait for long periods of time before they make a decision. I waited two months last time this month on on 10 days. It is ridiculous to deal with this company. They hold Life medication in limbo and make you wait to see if they are going to give it to you or not..

I had few choices this year for Medicare advantage plans. Humana was supposed to give back a monthly give back amount. Not! Got some song and dance. The Dr bill out of Network so don't get the care I need. Steer clear!!!!!!

I agree with most of the other one star reviews. You have to wait for a very long time after you finally get passed the very aggravating robot who asks why you're calling. Even when you say why, its never enough! I end up screaming at this thing..Then, someone else answers and they again ask you why you're calling, then, they put you on hold with music and on and off ads for humana. Then, you wait and wait! I usually hang up after a half an hour...its so frustrating! I'm going to start calling as soon as they open and see if that helps...

I am a urinary catheter user who will be camping within the USA for 3 months in 2vweeks. I requested a medical necessity refill of the prescription so that I have enough catheters to carry me thru the trip. After following the instructions Humana associates provided to get urgent expedited service, I was told I had to order them while I am traveling, and get them shipped to the campground. I fully realized that I could do that, but I was led to believe by one Humana supervisor that an urgent expedited service could be done. The last Humana supervisor hung up the phone call we were on. I guess he didn't want to handle a frustrated, misled customer. I plan to cancel my policy, along with my wife next year.

The agent I spoke is not responding regarding my question if a certain state is now open for a family medicine, He put me on hold, then was unresponsive for 15 minutes. I ended the call.

Most of the customer service agents barely speak English and don’t understand what you’re trying to describe as your problem. It’s hard to get a resolution when the agent doesn’t understand what you’re talking about and yet they are “here to help “.
I spent over an hour trying to find out exactly what my pre authorized denial email was about. Go to find out humana canceled a Rx I’ve been taking for over 30 years. This after they DOUBLED the cost from last year.
This is the worst medicare advantage insurance company ever. Advice to other seniors— DO NOT USE HUMANA

My cardiologist of 7 yrs requested a stress test and ultrasound as I have 2 stents and an anomaly in 1 artery. My case is special because I have 1 artery that cannot be scented due to its shape. My symptoms have been concerning for 1 month I went to my cardiologist and told him and he realized it's been awhile since I had stress test. So humana decided not to approve it until my cardiologist of 8 yrs explained why he asked for the test causing me to not be able to be tested as they do that test 1 time per week .. somehow a person in human thinks they have the right to question my treatment between me and my Dr. They categorically do not.. then when I waited in the phone for 2.5 hrs to get a supervisor on the phone to answer for me she promptly hung up on me her name is Mariah she would give me her worker id number or last name ... terrible unfortunately I know nothing will be done about this but if something happens to me because of this failure from management at humana my wife nephew a state prosecutor will promptly file charges and a law suit . So beware they think they can make your health decisions... life and death decisions

Even that my review was deleted and removed.
My hugest biggest blunder was given humana another chance I thought my first experience was horrible unethical until my second time. They will knowing violated their own policies and procedures. There grievance process is a joke and stall tragic . I have received so many apologies and commitment to improve I lost count. With none zero chance of any kind...I can't state what a grievance supervisor specialist said to me. It violate review policies.yet you can imagine how very vulgar it was.. my recommendation is that all of these get shut down. And the funding return to Medicare. It would greatly improve individuals way to get healthy and better experience. Sad I gave it a star deserved none. I stand by my review of my experience.sad it forced to be silenced. My last day was may first and will never change back to any of them

Ordered my prescription through Humana online prescription service. It’s been three weeks. Still no medication cannot talk to a person. They will not return calls when I look for the status of the prescription. It says we’re working on it. Incredibly poor service. as soon as I’m able to leave them, I will.

This is the WORST company I have dealt with in my 62 years of life. They are basically running a scam. They sell you a medicare advantage program that is supposed to reduce your premiums but it doesn't. I've tried calling and emailing. They lie and say they will escalate the issue. They dont return phone calls or emails. Do not use the company. I've seen more integrity at a used car dealer.

Humana dental insurance sucks. They take your payments and pay nothing out. My dentist submitted 2 claims almost 4 months ago and they've paid nothing yet.