Anthem Reviews 89

The Member Services representative gave me exemplary assistance:
She was knowledgeable. I was given immediate reliable information, for a very sensitive situation. The Anthem Blue Cross Blue Shield representative sent forms promptly; and was easy to communicate with.
Her name is Tayler Hill
Many times I have been disappointed with the representatives, as they do not seem to know their jobs, and they put me on hold, never resolving the matter.
Taylar Hill is an outstanding representative, and sets the bar for all representatives, she deserves recognition. Thank you Taylar Hill for making our day pleasant

The doctor prescribed medication for an issue where i have had surgery and medication for over a year and a half. Anthem notified the CareMark one week later that i needed prior authorization. How do you get prior authorization for an existing issue? Why did it take a week for me to be notified?

They think they know better than my doctor and have denied me pain treatment that I desperately need. My doctor is furious! Stay away from Anthem BCBS!

Massive increase in monthly cost (over $150 more expensive) with only two days' notice, so cancelled and still waiting on refund they took from my account without authorisation. Kept putting me back to marketplace, where it was cancelled on 1st January and told refund will be with me in 5 to 10 days, and still waiting on refund in April. Changed to one star, as still not been sorted following more phone calls

I wish there was a way to rate them a negative. I did a long distance move through Stanford Van Lines in November of 2025. I had items missing from my shipment with them. I was directed to fill out a claim with Anthem Claim Management LLC for my missing or stolen items. I followed what they required of me, to only be sent a letter months later of reimburse of $9.00. It was an insult to me just to think I paid $3500.00 to move my things and stuff was missing. Insurance companies are a joke as you pay and their service is a whole joke. I did not bother to fill out the paper or have it notarized for $9.00. It was not worth me wasting my gas to drive around looking for someone to notarize this mess. I am very angry about this situation as my items that were taken was more than $9.00. If you get a letter from these people, please think of filing with someone else, because they're a big joke. Stanford Van Lines are not a good moving company, as they're not a honest company when trying to find out information regarding your move. Do your research and please read reviews left by other people.

Customer service representatives have no meaningful ability to solve problems. Several phone calls and chats to clear up what should be a minor road resulted in a "ticket" and referral to "IT department" who they cannot contact or provide any information about. Can at times be very difficult to understand due to foreign accents.

Can I give a negative 1000 stars?the lack of customer service has made me never want to have marketplace health insurance again..I have better options paying self pay or using local options or cost sharing..And telemed is non existent and you don't get what you pay for..If I want to pay a lot of extra fees I will go with kaiser permente..I hope someone buys them out..Marketplace has really declined over the years..I am so glad I no longer need it..

My insuance was bought by Anthem and Liberty Dental...service has been aweful and few quality dentsits in town will touch Liberty Dental insurance. I wonder how a great company like Anthem past 30 years has fallen so fast yet profits are up.....here's the real truth...they were bought by PE sharks only care about 25% EBITA for 5 years then sell the company. You night ask how do they earn a 25% returns, fire and reduce staff, reduce service offerings, buy cheap dental companies to reduce sales and GSA expenses

Stay away!!!

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The WORST organization ever. We paid our premium of $1800 and they canceled it for NO REASON. If i hadn’t been checking , would have no way of knowing and could have tried to visit a dr and gotten even more screwed. I Had to be on the phone for 2 hours to get reinstated when we never even canceled it. They wouldn’t even acknowledge that they canceled it and it was their mistake and they tried to charge an additional premium. They make it difficult on purpose and have absolutely no help or customer service capabilities. AWFUL. We will Not be using them again when we have reenrollment . If you have other options, use them and run far far away from Anthem. They are the worst!!

We've just escaped their thrall. There was no communication, unless you chased them and even then no action was taken. Emails routinely went unanswered. They were better on the phone, but all too often promised and then didn't deliver on what they had agreed.

They did well enough with the day to day stuff, but If asked to do more than that; things go wrong.

Mostly what they did the best was collect money, both ground rents and maintenance fees.

Overall, if you are looking for a management company, avoid these guys at all costs, and my sympathies if you are with them.

If I could give it’s zero I would. Paying out executives but denying claims. Worse than what I experienced in Canada and I was on Canadian health insurance. They might as well offer self induced to suicide because that’s about what you’re left with.

What justification does this place have to wait 7 days to send out a check after its made? Ive been waiting 2 months for a claim payment. These idiots are definitely losing their jobs to AI.

Most providers have dropped Anthem - which leaves a group of doctors that are difficult to work with or flat out unavailable. Navigating the Anthem "Find a Doctor," function is a big like fishing in a big dead lake - you can cast your line out endlessly and only hope to catch a used tire. RUN!!!!

It was fine til they stopped negotiating with my hospital. It's one of the largest hospitals in New York City. And the reason they're giving for stopping negotiations is garbage. I'll be buying new coverage with a different provider, I'm lucky I can. This whole experience with anthem has been awful. I'm a cancer patient, and they added a huge amount of stress to my life.

My company switched from Atena to Anthem Blue Cross and Blue Shield of Virgina. I was used to seeing my claims processed with in 24 hours of doctor visits, walk in ER visits, and PT visits.

Since switching to Anthem claims take very long to process, and even show up with EOB. Anthem is quick to update the green line under deductible but one can never figure out how much was charged how much you should of paid.

This results in calling billing for doctor visits for adjustments and waiting for refunds.

Thankfully, two months into the new plan I haven't had to call Anthem yet fingers crossed I can avoid calling them.

This is a terrible greedy corporation. Everything that is wrong with America and health insurance today. This is the reason we need to protest in the street. This is the reason everyone is so angry about the terrible health care in America. They overcharge you and pay for nothing. A bunch of couchon (that means pig).

Title: Unclear Billing, Poor Communication, Privacy Concerns, and Refusal to Correct

Review:
My family has dental coverage with Anthem Blue Cross and Blue Shield of Georgia. We were told that preventive cleanings are covered twice per year, but later received an unexpected bill because prior procedures had exhausted the annual maximum. This was never clearly communicated to us in advance.

Anthem’s Explanation of Benefits (EOB) does not clearly show how much of the annual maximum remains available. It only lists claim amounts, which does not reasonably warn members that future services will be entirely out of pocket. As a result, we proceeded with routine care without knowing coverage had already been exhausted.

Customer service was difficult to reach and provided inconsistent guidance. We were told to rely on EOBs and to contact customer service to track benefits, but there is no clear, proactive notification when benefits are depleted.

When I raised concerns through formal complaint channels, Anthem disclosed personal and claim information publicly and only addressed privacy after I pointed it out. This raised serious concerns about how member information is handled.

Despite acknowledging the communication process, Anthem refused to take any responsibility or correct the situation, leaving us with charges we could have avoided with proper notice.

Overall, Anthem needs clearer communication about benefit limits, better customer support, and stronger privacy practices to prevent situations like this from happening to other families.

I can't imaging a company with worse customer service than Anthem. They don't answer the phone, they don't put any relevant information online, they don't reply in the online chat, their automated system will not let you reach an actual person no matter what you select, they don't tell you when they are going to debit money out of your account, it goes on and on with how bad this company is. It is shameful that as a society we allow this company to continue profiting by providing insurance for us and just accepting this level of service. A business in any other industry that treated its customers the way Anthem does would be out of business in months. But we just accept it with these insurance carriers and keep sending them thousands of dollars a month. Anthem should be shut down, not by the government, but by people refusing to send them money. They do not care about their customers at all and they do not even pretend to. It's pathetic, it's immoral and it's time we stop accepting it.

The worst Medicare Advantage company. Rude staff, no response even after 14 phone calls.

always infuriating. I had an absolutely outrageous claim for $1600 for a skin prick allergy test (typically max $400). I called to ask about it and got a person who was answering from a wind tunnel, after 10 minutes I was put on hold, the line disconnected, she never called back even though she had asked for my cal back number. We had not even gotten to the point of my call yet. I call back again, get through the prompts, disconnected again. That was half my lunch break. I wasted another 30 minute sin the stupid app and still cannot get anything done. The most garbage customer support. I cannot imagine having a bigger medical situation to deal with. Crooks