Howkins & Harrison Reviews 

1,000
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for making property transactions smooth, successful, and much less stressful than expected. Consumers also deeply appreciate the prompt communication, quick response times, and remarkably efficient support provided throughout the entire buying, selling, and renting journeys. However, some people mentioned experiencing frustrating communication delays, unresponsiveness, and difficulties when trying to arrange viewings or follow up on properties. A few reviewers were not happy with unprofessional staff behavior, unreturned messages, and a persistent perceived lack of proper attention during their personal interactions.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, frequently highlighting their... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently friendly,... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are consistently... See more

Response time

Users describe positive interactions with response times, frequently highlighting fast and efficient... See more

User experience

Consumers find user experience to be exceptionally satisfying and seamless. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just a quick note to say a big thank you to Vikki @ Howkins and Harrison Northampton branch for being so helpful in finding a contractor to come and fix our oven that decided to stop working just... See more

Company replied

Rated 5 out of 5 stars

Martin, Karen, Cally and Amy, along with their support staff from the Howkins and Harrison Towcester office, helped make the move in our new home an excellent one. They provided solid information and... See more

Company replied

Rated 5 out of 5 stars

From the very start of our experience we felt very confident that our house sale was in safe hands . The video and photos were far better than our previous estate agent and they organised 4 viewings o... See more

Company replied

Rated 5 out of 5 stars

I’ve been with howkins and Harrison around 13 years there service has always been great .. since Drew has joined the team I feel this service has got even better Drew really goes out of his way... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Founded in 1888, Howkins and Harrison is an established firm of property advisers committed to helping clients in the residential, commercial and rural sectors. Offices in Rugby, Northampton, Daventry, Atherstone, Towcester, Lutterworth, Ashby de la Zouch, Henley-in-Arden and London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,000)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My First Rental Experience

Excellent service Nadine & Kate made my first time renting experience run smoothly, would highly recommend.

15 August 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Brilliant proactive agent

Howkins and Harrison have been excellent. David has done everything possible to help assist my sale and has been excellent at giving me feedback and advice. I thoroughly recommend him as an agent. He is very proactive which experience of other agents suggests is not often the case.

29 August 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

I am at the early stages of a purchase

I am at the early stages of a purchase, but the service has been outstanding so far from Jessica and David. Jessica has kept me updated at every point and the turnaround for responding to questions is brilliant. I'm sure the full process will be as good as it's been so far.

28 August 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Towcester team excelled

Wonderful service from the initial valuation through to completion. Every step was made so easy, in what was a difficult time selling my late father’s home of 25 years. With such a professional sales presentation and viewings we achieved 5% more for my fathers property than other agents valuations

18 July 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Excellent, profession service

Our house went up for sale on the Friday, viewing booked for the Monday and offer on the Tuesday! The Ashby team were excellent with their advice and communication. We had a slight change to our chain when our buyer’s buyer pulled out but the Ashby team immediately contacted another interested buyer and the eligibility paperwork was completed immediately and solicitors instructed so there was no delay. Throughout the whole process we were kept informed of progress within the chain and really couldn’t have asked for more. First class service.

1 August 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Pleasure to Deal With

We had the pleasure of dealing with Lucy from the Rugby Lettings Team today.
She returned our call within 15 minutes of us calling the office, she was friendly, polite, listened to us and actioned our query straight away.
Thank you Lucy and we look forward to working with you.
Best wishes
Jen and Darren
Through The Keyhole Locksmith

7 August 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Responsive and extremely helpful

Nicole from the daventry branch was incredibly helpful when renewing my tenancy and asking my landlord to consider a rolling contract rather than a fixed one.
She was prompt and communicative throughout the entire exchange.

I've had good experiences with the Daventry branch whilst I have been living at my current address over the past almost 2 years

7 August 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Wonderful estate agents

Wonderful estate agents. Communication from Nadine and Kate was excellent throughout and made the rental process a breeze. Thank you.

12 July 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Great experience with Daventry Office

Nicole Ashenden from Daventry office has been fantastic throughout my entire rental experience. She managed everything from the initial viewing to the contract negotiations with real care and professionalism. When it came time to renew, she made the process quick and easy. It’s been such a relief having someone reliable and friendly to deal with – I truly felt supported at every step. Thank you, Nicole!

29 January 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Six years of Wonderful Experience

Close to 6 years of interaction with Howkins &Harrison has been a first class customer experience. Every staff member I've dealt with have been professional, courteous and provided excellent service. As a tenant transiting to own property, I leave with all-round pleasant memories. The current Head Property Manager - Drew Stewart, has also helped make the closure phase seamless. Thank you HOWKINS & HARRISON.

31 July 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Nicole from the Daventry branch was so…

Nicole from the Daventry branch was so helpful and responsive. From the viewing to any questions we had, she was so obliging and professional and got back to us really swiftly and keeping us up to date with the process. It was a pleasure dealing with her.

5 August 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Have just started my tenancy and would…

Have just started my tenancy and would like to leave some extremely positive feedback for H&H, and in particular to Lisa Swinnerton, Atherstone branch for making everything so easy and seamless. Such a lovely person to deal with - professional, efficient, thorough and a genuinely nice person. Thank you Lisa!

1 August 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

H&H were Incredibly helpful and happy…

H&H were Incredibly helpful and happy to answer any and all questions I had about the whole process, lisa swinnerton was extremely integral in making the whole process seamless for me! Thank you!!

17 July 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

We recently sold our house and found…

We recently sold our house and found our new home through the Lutterworth office .
Maddie was kind , friendly and always positive and encouraging when we were selling , keeping us well informed on how viewings went and answering our questions.
Without Lauren , we probably wouldn't be moving into our perfect new home , as she knew what we were looking for and let us know as soon it came on the market . Always professional yet friendly , approachable and empathetic, we could count on her to answer any queries and sort out any worries .
They brought everything together so that it worked perfectly for us and we would definately recommend this office and this agency . A very positive experience . Thank you Lauren and Maddie

31 July 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

A Truly Outstanding Experience – Thank You Lauren

I honestly don’t think I could find enough words to thank Lauren and the team at Howkins & Harrison for their incredible support and outstanding customer service throughout the sale of our home.
When we first decided to put our house on the market, we were considering three different estate agents. Looking back now, my husband and I have said on many occasions how incredibly glad we are that we chose Lauren. Selling a house is rarely a smooth process—there’s always a challenge somewhere - but Lauren was with us every step of the way. Her continued support made all the difference, and without her dedication, I truly don’t think we’d be in the position we are now- ready to move into our forever family home.
In today’s world, it’s rare to come across people who are as approachable, personable, dependable, and committed as Lauren and her team. Lauren would always call when she said she would, replied to emails quickly, and never left a question unanswered. And if she didn’t have the answer right away, she made sure to find it and come back to us. That level of service is genuinely refreshing. And then if Lauren was on annual leave, she would ensure her colleagues were on hand to support in her absence so there was no gap in service.
We’ve even said more than once, “If we had our own business, we’d hire Lauren in a heartbeat.”
We will always be grateful for everything Lauren has done to help get our house sale over the line. For anyone thinking of selling their home, we can’t recommend Howkins & Harrison highly enough.

31 July 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

I recently found my new house with the…

I recently found my new house with the help of Jess from the Northampton office and she was amazing. She couldn’t do enough to help me, even working on her day off to facilitate my viewing. Everything has been very smooth and easy, I can’t recommend them highly enough. Thank you Jess.

19 July 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Amazing service

Amazing service, Jessica and the staff are brilliant. They were really proactive right from the start and have kept me well informed all the way through the process.Thank you
G Johnson

28 July 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Nicole Asheden at Howkins & Harrison. Her professionalism, expertise and dedication to delivering top-notch service were impressive. Nicole's communication was clear and timely making the entire process seamless.

22 July 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Drew is the best

I am always happy to talk to Drew Stewart about issues in my property because he always get them resolved swiftly and makes me so happy I am in the right hand. He is the best 👍

21 July 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Incredible staff at Northampton

I have been a tenant with Howkins and Harrison for almost 3 years now and would just like to express that the amazing experience I had with the staff from my first viewing to my tenancy and all in between has been incredible.
I would like to again thank Mark Glenn, Evie Kondracki and Jackie Johnston for all the help they give me all the time and the empathy they show for my personal circumstances.
Thank you, thank you, thank you ☺️

9 July 2025
Unprompted review
Howkins & Harrison logo

Reply from Howkins & Harrison

Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look