The Sraff as always at Howdens were very friendly and knowledgeable. Kirsten who dealt with my kitchen units was excellent. There was a small problem with some missing brackets but that was very qui... See more
Company replied

Unit 5, Kennet Way, Canal Road Industrial Estate, BA14 8BL Wiltshire, South West, GB
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The Sraff as always at Howdens were very friendly and knowledgeable. Kirsten who dealt with my kitchen units was excellent. There was a small problem with some missing brackets but that was very qui... See more
Company replied
Helen at Howdens has been outstanding from start to finish. She has always been on hand to help with any queries and has provided excellent customer service throughout. If Helen has not been available... See more
Company replied
We are Oaktree Joinery and I personal as owner fitted one of Howdens kitchens for as new business venture. Carcasses were the best I have ever seen from a standard kitchen company and well thought... See more
Company replied
Excellent advice and product range of fire doors. Great service from the Trowbridge branch.
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Unit 5, Kennet Way, Canal Road Industrial Estate, BA14 8BL, Wiltshire, South West, United Kingdom
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Arrived on time. Kevin my account handler was very helpful. I haven’t had the floor laid yet so I and the client will review the result later.

Reply from Howdens - Trowbridge
I cannot praise the staff at Howdens Trowbridge highly enough. Everyone I have had contact with has been professional and gone over and above to deliver exceptional customer service.

Reply from Howdens - Trowbridge

Reply from Howdens - Trowbridge
Howdens delivered a great product with efficient and professional service from the start to the finish
Highly recommended.

Reply from Howdens - Trowbridge
Excellent service as always, some of the delivery drivers can be rather sarcastic, I guess they think there funny.

Reply from Howdens - Trowbridge
Just opened our account with Howdens, and on the first sale I was very pleased, the staff I dealt with were very knowledgable and very helpful

Reply from Howdens - Trowbridge

Reply from Howdens - Trowbridge
Howdens always provide a good service, helpful and knowledgeable staff.
Quality goods.

Reply from Howdens - Trowbridge
Bad service. Always lying about stock and then promise to deliver but don't. Never get all the parts and always a few bits missing but no mention of this when ordering. All I want is to be told the truth and for companies to stop lying and let you know if there is a problem.

Reply from Howdens - Trowbridge
Great staff and knowledgeable one of the best depots to shop in

Reply from Howdens - Trowbridge
Usual long wait despite phoning through requirements

Reply from Howdens - Trowbridge
Mark was very knowledgeable & helpful, everything arrived as ordered. Very pleased

Reply from Howdens - Trowbridge
Paul is always brilliant to deal with..no matter how demanding I am ..

Reply from Howdens - Trowbridge

Reply from Howdens - Trowbridge
Helpful staff and quick service.
Knowledgeable about their products, any random query and they'll know the answer. Majority of all things in stock, only occasionally do I need to wait more than a day or so for stock to come in

Reply from Howdens - Trowbridge
Very disappointed with the service from beginning to end with our Howdens kitchen. We visited the showroom and were rushed through decision making, having around 15 minutes in the showroom to say what we wanted. We saw no drawings until a month later and they were not what we had initially discussed. We were then told we would have to wait again for the correct design drawings. These drawings then came and were still incorrect but we were told what we wanted had been written down but it wasn't worth changing the drawing.
We had a visit to check the final measurements the day before our kitchen got delivered and were told if anything was wrong it would be very hard to fix at that point. The next day the kitchen was delivered and they informed us everything was there, despite us saying we couldn't see the cooker or appliances. We were missing 5 cupboard/drawer front, 3 handles, the cooker, fridge/freezer, dishwasher, end panels, half of the worktop and all of the upstand. Therefore the kitchen fitters couldn't do much and we had wasted money having to pay them for a day. We phoned and they delivered more items the following day but still not everything. We then phoned again and were told they were on their way, nothing arrived that day. Phoned the next day and were told they couldn't get to us, we then phoned again and were told that they had already delivered everything. At this point we asked to speak to someone higher up and were given a half hearted apology and told they would start loading the van. We eventually got all the items but would not recommend Howdens due to the awful service.
3 months later and the brand new washing machine broke. We phoned and booked in an engineer for three weeks later. They came and replaced a part, still broken. We then had to book a second engineer visit, the earliest date being another 3 weeks away. They replaced 2 parts, one of which was the same as the first replaced part, still broken. We phoned and asked when we could book in delivery of a new machine and were told we needed a 3rd engineer visit. This was booked in for 2 weeks later. We then had a call to say we were booked in to recieve a new machine. This was put in our kitchen and left. We now have to find a plumber to remove the old machine, plumb the new one and then get rid of the old machine.
We have completely renovated our house and Howdens have been the worst and hardest company to get any clear answers, timings and decent service from. Would never recommend and never use again.

Reply from Howdens - Trowbridge
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