Banner for Howdens - Trowbridge

Howdens - Trowbridge Reviews 83

TrustScore 4 out of 5

3.9

Unit 5, Kennet Way, Canal Road Industrial Estate, BA14 8BL Wiltshire, South West, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We are Oaktree Joinery and I personal as owner fitted one of Howdens kitchens for as new business venture. Carcasses were the best I have ever seen from a standard kitchen company and well thought... See more

Company replied

Rated 5 out of 5 stars

Howdens in Trowbridge were very professional and have an excellent service. Mini came out to measure for our kitchen, providing advice without forcing her view. She came up with an excellent kitchen d... See more

Company replied

Rated 5 out of 5 stars

Mini at Howdens Trowbridge is an experienced, knowledgeable designer who listens, asks questions and then always creates a great design. I have used her many times and each time been delighted. Than... See more

Company replied

Rated 5 out of 5 stars

Howdens Trowbridge supplied my kitchen last year and were fantastic. They were very patient given it took me 3 months to make up my mind with colour and design, well there's so much choice. Howdens t... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 5, Kennet Way, Canal Road Industrial Estate, BA14 8BL, Wiltshire, South West, United Kingdom

  • 01225 751 031

3.9

Great

TrustScore 4 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are Oaktree Joinery and I personal…

We are Oaktree Joinery and I personal as owner fitted one of Howdens kitchens for as new business venture.
Carcasses were the best I have ever seen from a standard kitchen company and well thought out in design.
Service was exellent and the sales rep Mark even came over to greet me and filled out the application as far as he could.
Well done to all at Howdens Trowbridge you made it all so easy

4 May 2026
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Good morning, It's great to hear that you had such a positive experience. Many Thanks, Alexandra

Rated 1 out of 5 stars

I have not bought anything

I have not bought anything

29 April 2026
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Good morning] Nick. Thank you for leaving a review of our Trowbridge depot. It would be helpful if you could email us with some details of why you’ve been dissatisfied with your experience at Howdens to reviews@howdens.com so that we can help further and continue improving our services.

Todd

Rated 2 out of 5 stars

Disappointed

Disappointed with what I am being charged
for a customer that been with you for many years I fill that I was over charged yet again 🤔

27 January 2026
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Thank you for leaving a review of our Trowbridge depot. Please rest assured we will share your comments internally.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Friendly greeting

Friendly greeting, knowledgeable staff and great prices

15 January 2026
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Hello DP,

Thank you for your kind words and for taking the time to leave a review.

Best wishes, Alexandra

Rated 5 out of 5 stars

Great service great staff great choice

Great service great staff great choice

10 November 2025
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Hello Jamie, good morning

Thank you for your positive feedback. We're pleased to hear that you were satisfied with our service, staff.

Best wishes,
Todd

Rated 5 out of 5 stars

Quick service

Quick service, Phil knows his stuff

30 September 2025
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Good morning, It's great to read your comments. Take care and have a lovely day. Thanks, Alexandra

Rated 1 out of 5 stars

This place has potential

Has potential to be a fantastic depot, yet it won’t ever be. Usually after 30-45 minutes of trying to phone through, I find myself having to drive to the depot just to check stock! What is the point in having a telephone if it doesn’t get answered?

Most time when I go in there is a young chap with a beard, I think his name is Josh? He seems to always be on his own to serve a queue of customers and answer the phones whilst the other staff members sit around talking.

I think management needs to intervene and change this? Surely 1 person shouldn’t be doing the job of 3-4 others?

Having experienced this many times, unfortunately I have to shop elsewhere ie, Magnet, Bradfords or Wickes.

I can also imagine there is a lot of lost revenue due to this? As I always hear the words ‘target’ and/or ‘number’ perhaps if everyone clubbed together and picked up the phone they might make money. But whilst it’s left to one person, I don’t see this being the case

Overall poor experience.

10 January 2025
Unprompted review
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Loved it

Loved it. Great team

24 April 2025
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Hello Simon, good morning.

Thank you for your kind words and for recognising our team's efforts. We are delighted to hear that you had a positive experience with us.

Best wishes, and have a lovely day.

Rated 5 out of 5 stars

I had a lovely lady called Mel from…

I had a lovely lady called Mel from Trowbridge branch do my design, she made me feel so comfortable and really did a great design. It self like talking to a friend no hard pushing a sale on me . She is an asset to the company

18 April 2025
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Hello Denise,

Thank you for sharing your positive experience with Mel from our Trowbridge branch. We're delighted to hear that she made you feel comfortable and provided a great design service.

Best wishes,

Rated 4 out of 5 stars

Always very helpful

Always very helpful. With a lot of knowledge and experience. Always open to discount and offers.

10 April 2025
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Hello Jon, good morning

Thank you for your positive feedback and for highlighting our team's knowledge and experience. We appreciate your comments on our discounts and offers, and we're glad to hear that you find our service helpful.

Best wishes,

Rated 5 out of 5 stars

Ordered stuff that was not in stock…

Ordered stuff that was not in stock replied within a week and delivered

19 October 2024
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Hi there Mr Christopher Elliott, thank you for the positive review, that is great to hear! I am sure the team will be pleased to read your kind words! All the best.

Rated 5 out of 5 stars

Quality upstand quickly available

Fitting new worktops and upstand to an existing kitchen, I found I had underestimated the upstand length. Fortunatley Howdens' Trowbridge branch had just what I needed in stock.
Easy to collect and fit, and my customer is very happy with the finished result.

11 September 2024
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Good afternoon, We are so pleased to read your positive comments, thanks for leaving such a great review. Many Thanks. Cha

Rated 5 out of 5 stars

Really helpful staff member who spent…

Really helpful staff member who spent time helping with choice of right product

29 June 2024
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

Good afternoon Trish, Thanks for leaving this 5 star review for the Howdens - Trowbridge depot, It's great to read your feedback regarding our service! All the best, Alan.

Rated 1 out of 5 stars

Part deliveries for 2 phase kitchen

Part deliveries for 2 phase kitchen. Eventually sorted, but not before expressing how disappointed I was with service and my customer detailing she had paid for a product we was both told was in depot… obviously not the case!

20 June 2024
Howdens - Trowbridge logo

Reply from Howdens - Trowbridge

We're sorry you have been disappointed by your experience. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. Many thanks.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look