It was fun to c all of these beautiful dresses and to actually b able to afford them. This is my first Indian wedding and i'm excited to wear the dress and feel like a princess. I'm not sure what to e... See more
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Review summary
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I loved the clothing and every concept of it. The customer service was of great quality, waiting on the delivery and the product in self to give further details but in all had great experience with th... See more
Company replied
Sanyogita was prompt and very helpful with assistance when I needed to place an order. I am now waiting for the order to be delivered. Thanks Sanyogita for your help today.
Company replied
Meenu kindly helped me with sizing and reported back to the team! Hopefully when it arrives it will fit perfectly. Can’t wait for it to arrive.
Company replied
Company details
Written by the company
Indya – Redefining Indian Elegance for the Modern World Indya is not just a fashion brand; it is a celebration of India’s timeless traditions infused with contemporary aesthetics, catering to today’s global, confident, and style-savvy woman. Established in 2012, Indya has positioned itself as a leader in Indian occasion wear, Our thoughtfully curated collections cater to weddings, engagements, intimate gatherings, and festive soirées. Our omni-channel presence includes 150+ retail points of sale and a growing D2C international footprint, serving 3 million+ customers in 50+ countries. At Indya, we craft more than clothes; we create experiences. From weddings and engagements to family gatherings our collections are curated for every significant occasion on the Indian calendar. Each piece is a tribute to meticulous craftsmanship, blending luxurious fabrics, modern silhouettes, and exquisite detailing to ensure you shine effortlessly at every event.
Contact info
High Street Essentials Pvt Ltd, C-11, Sector 7, Noida, UP- 201301, India, 201301, Noida, India
- +918929987349
- customercare@houseofindya.com
- www.houseofindya.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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Good and easy
6 July 2026
Unprompted review
Reply from Indya
Hi Anu! Thank you for your feedback! We're glad you found your experience good and easy. We truly appreciate your support and look forward to serving you again!
Team Indya
Sanyogita helped answer questions prior…
Sanyogita helped answer questions prior to me placing the order and also helped answer questions along the way. I am yet to receive the order and will update product quality once received. Customer service has been great so far.
2 July 2026
Unprompted review
Reply from Indya
Hi Preethi! Thanks so much for your kind feedback! We're glad to hear Sanyogita was able to assist you throughout the ordering process. We appreciate your trust and hope your order reaches you soon. We look forward to hearing what you think once it arrives!
Team Indya
The website is very user friendly and…
The website is very user friendly and has a great selection for a reasonable price.
5 July 2026
Unprompted review
Reply from Indya
Hi Suman! Thank you so much for your kind feedback!
We’re delighted to hear that you found our website user-friendly and liked our collection at reasonable prices. Your support truly means a lot to us, and we look forward to serving you again soon!
Team Indya
Very simple and easy to order
Very simple and easy to order. Excellent collection and good value.
5 July 2026
Unprompted review
Reply from Indya
Hi Dimple! Thank you so much for your kind feedback! We’re delighted to hear that you found the ordering process simple and easy, and that you liked our collection and value. Your support truly means a lot to us, and we look forward to serving you again soon!
Team Indya
Having issues with price increasing on…
Having issues with price increasing on payment. I made several ti explain ut your customer. No resolv. While this was going for days the item was hoping for was sold out. Then I picked 2nd item same price increasing by double.
I sent screen to customer service on whats app.
I gave I started elsewhere I did come back purchase this item
1 July 2026
Unprompted review
Reply from Indya
Hi Dee,
We sincerely apologize for the inconvenience caused. This is certainly not the experience we aim to provide to our customers, and we truly regret any trouble this may have caused you.
To assist you further and resolve this at the earliest, we kindly request you to share your order details with us. Once received, our team will promptly look into the matter and connect with you to provide the necessary support.
Team Indya
Seemless service
It was very seemless and easy to use the website and place an order. Loved it!!
4 July 2026
Unprompted review
Reply from Indya
Hi Sonia! Thank you so much for your wonderful feedback! We're delighted to hear that you had a seamless and easy shopping experience on our website. Your kind words truly mean a lot to us.
We appreciate your support and look forward to serving you again soon. Happy shopping!
Team Indya
Great assistance = Order in place!
Just placed an order with the assistance from Sanyogita. She was very helpful and responded to me via WhatsApp in a timely manner and answered all my queries.
Will update regarding delivery and quality of the Saree I ordered once I receive it.
Thank you 🙏🏽
3 July 2026
Unprompted review
Reply from Indya
Hi There!Thank you so much for your wonderful feedback! We're delighted to hear that Sanyogita was able to assist you promptly and answer all your queries. Your kind words mean a lot to us.
We truly appreciate your trust in House of Indya and hope you love your saree when it arrives. We look forward to hearing your feedback on the delivery and the quality of your order.
Thank you for choosing House of Indya!
Team indya
easy to maneuver
easy to maneuver, found what I was shopping for easily, good pricing and smooth check out
3 July 2026
Unprompted review
Reply from Indya
Hi Debra! Thank you so much for your kind feedback! We’re glad to know you found the shopping experience easy and smooth, and that you were able to find what you were looking for at a good price. We truly appreciate your support and look forward to serving you again.
Team Indya
Did not receive the order.
I ordered items from them and they either did not include or attached a spurious customs form. A month wasted and the customs returned the shipment. Instead of making it right, they dragged their feet. Disputed the charges through paypal and received money back minus the fee.
The purpose of the review is for Buyer Beware. I don't want to hear from the vendor. They had a chance to make it correct and failed. They should look at how their company culture works.
I have a picture that I can attach supporting this.
10 April 2026
Unprompted review
Reply from Indya
Hi Paul! We’re really sorry for the inconvenience caused. We never want our customers to face such issues. We request you to please share your order details with us so we can connect with you and assist you better.
Team Indya
Saree mediocre
The saree looked nice in the photos and shipping was fast, however, the marerial did not really meet my expectations. Overall, a decent saree.
5 June 2026
Unprompted review
Reply from Indya
Hi There! Thank you for sharing your feedback. We’re glad to know you liked the design and fast shipping, however we’re truly sorry to hear that the product did not meet your expectations in terms of quality and drape. This is certainly not the experience we aim to provide. We would like to look into this further and assist you. we will connect with you to assist you further and help resolve the issue at the earliest.
Team Indya
Just placed an order and good customer…
Just placed an order and good customer service with timely response. Waiting to get the package now!
3 July 2026
Unprompted review
Reply from Indya
Hi There! Thank you for your wonderful review! We're delighted to hear that you had a good experience with our customer service. We truly appreciate your trust and hope you love your order when it arrives. We look forward to serving you again soon!
Team Indya
Meenu kindly helped me with sizing and…
Meenu kindly helped me with sizing and reported back to the team! Hopefully when it arrives it will fit perfectly. Can’t wait for it to arrive.
2 July 2026
Unprompted review
Reply from Indya
Hi Jasmin! Thank you so much for your kind feedback! We’re glad to hear that Meenu could assist you with sizing and coordinate with the team. We hope the outfit fits you perfectly and that you love it when it arrives. We truly appreciate your patience and look forward to serving you again soon
Team Indya
Always a pleasure placing my orders…
Always a pleasure placing my orders with Indya! Quality outfits that brings elegance and charm to any event!!!
2 July 2026
Unprompted review
Reply from Indya
Hi Sanjani! Thank you for your lovely review! We're so happy you enjoy shopping with Indya. Knowing our outfits add elegance to your special moments means the world to us. We look forward to serving you again soon!
Team Indya
My experience so far has gone well
My experience so far has gone well. Will report back on shipping and product review when I receive the garments.
1 July 2026
Unprompted review
Reply from Indya
Hi Tina! Thank you for your kind review! We're glad you've had a positive experience so far and look forward to hearing your feedback once you receive your order.
Team Indya
They have great option in ethnic wear…
Purchased XLH50889 for my friend and she absolutely loved it The lehenga looks even more beautiful in person. The embroidery fit and overall quality are excellent and it's perfect for weddings and festive occasions. Definitely a great purchase.
30 June 2026
Unprompted review
Reply from Indya
Hi Vivek! Thank you so much for your wonderful review! We’re delighted to hear that your friend loved the lehenga and that it exceeded expectations in person. It’s great to know you were happy with the embroidery, fit, and overall quality. We truly appreciate your support and look forward to serving you again for more special occasions!
Team Indya
Great price
Great price. Although with plus size, the prices advertise goes up higher once you add to cart.
1 July 2026
Unprompted review
Reply from Indya
Hi There! Thank you for your feedback! We’re glad you found the pricing great. Just to clarify, plus-size garments are priced slightly higher as they require additional fabric and craftsmanship to ensure the best fit and quality. We truly appreciate your understanding and support, and we look forward to serving you again!
Team Indya
I had mixed feelings about my…
I had mixed feelings about my experience with House of Indya.
The biggest positive is that their prices are very reasonable, and they have a great range of designs. However, the quality of the items isn't the best, and what I received was quite different from what was shown on the website. I'm not referring to slight variations in colour or embroidery that can happen with online shopping—the styles themselves looked noticeably different from the product photos.
I ordered around 5–7 pieces, including customised items, and unfortunately several of them had issues. I paid extra for customisation, but two of my customised items were made in the wrong sizes. For 2 blouses, I contacted customer service before placing my order and was advised to select size 38. Since there was no option for size 37, I entered my custom measurement as 37 inches and even sent a screenshot of my measurements. Despite this, they sent me a blouse measuring 40 inches. When I raised the issue, they insisted it wasn't their mistake, saying they allow an extra 1–2 inches because of padding. However, the blouse was 3 inches larger than the measurement I had provided. I'm normally a size 36, but I had already allowed for padding by requesting 37 inches, so receiving a 40-inch blouse was clearly incorrect.
Another issue was with a men's outfit. I ordered a size 40 (Medium), but they sent me a size 44 (XL), which was completely wrong. The material was really good though.
What made the experience even more frustrating was the customer service. I had to speak with at least five different customer service representatives and explain the entire situation from the beginning every single time. There was constant back-and-forth, and instead of acknowledging the mistakes, they repeatedly denied responsibility.
After days of going back and forth, I ended up having to write a very long email explaining everything. This happened just as I was leaving for my holiday, which was incredibly frustrating because it took away from what should have been quality time with my family.
Thankfully, after all of this, my case was escalated to Anshul, who handled the situation professionally and offered fair, reasonable solutions. I genuinely appreciate the way he dealt with the matter and wish my experience had started with someone like him.
I also spoke with Aman. Initially, I found him quite rude (and he ended up deleting his message to me), but after I explained my frustrations and told him I intended to take the matter further, his approach changed. He became much more understanding, and that conversation ended on a positive note.
Overall, although the issues were eventually resolved, the entire process was exhausting and unnecessarily stressful. The reasonable prices are attractive, but the inconsistent quality, inaccurate sizing, differences between the website and the actual products, and the lengthy customer service process make me hesitant to order customised items from House of Indya again unless someone like Anshul looks after my needs.
And I forgot to mention I really appreciated the earrings that were sent as well. 😊
25 June 2026
Unprompted review
Reply from Indya
Hi Nidhi! Thank you for taking the time to share such detailed feedback. We sincerely apologize for the inconvenience and frustration you experienced with your order and the support process. Your comments regarding product consistency, sizing, and the overall customer service experience have been noted and will be shared with the concerned teams to help us improve.
We're glad that Anshul was able to assist you and provide a satisfactory resolution, and we appreciate your kind words for him. It's also wonderful to know you liked the earrings.
Your feedback is invaluable to us, and we truly hope to have the opportunity to provide you with a much smoother and better experience in the future.
Team Indya
It was easy to use the site & customer…
It was easy to use the site & customer chat was instantly available & called me to help out too.
30 June 2026
Unprompted review
Reply from Indya
Hi Jesika! Thank you for your wonderful feedback! We're glad you found our website easy to use and that our customer support team could assist you promptly through chat and a callback. We truly appreciate your support and look forward to serving you again!
Team Indya
Happy with collection and customer service
I like their collection and Order placement and measurement guides are very easy. I reached out to them via Whatsapp with few questions and they responded very quickly. Overall satisfied with the whole experience. I will update the review once I receive my order.
30 June 2026
Unprompted review
Reply from Indya
Hi Vibha! Thank you for your wonderful feedback! We're so glad to hear that you loved our collection and found the ordering process and measurement guide easy to use. It's great to know our team could assist you promptly on WhatsApp. We hope you love your order, and we look forward to serving you again!
Team Indya
Loved the outfit
Loved the outfit. Fit well and the quality was as expected
30 June 2026
Unprompted review
Reply from Indya
Hi Neha! Thank you for your lovely feedback! We're delighted to hear that you loved the outfit and that the fit and quality met your expectations. We look forward to serving you again soon!
Team Indya
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