I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love shopping at House of Bruar as quality is excellent and gorgeous items every time. I have some of their cashmere scarves and jumpers which are unique and won’t date. Also love their jewellery, a... See more
Company replied
Comfortable, classic & stylish product. I ordered a second linen blouse and not disappointed. Used a gift voucher that I had as a present, no problem whatsoever ordering online. House of Bruar your pr... See more
Company replied
Excellent service, kind, prompt and efficient attention. Their clothing is superb beautiful in quality and appearance. purchased from them since the outset, leaving my name and address in a book for... See more
Company replied
Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and very prompt service
Excellent and very prompt service. Delighted with the order.
27 July 2026
Reply from The House of Bruar
Dear Mr Phillips,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your most recent order, and will continue to enjoy your online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Shoes were so comfortable
Shoes were so comfortable, I already have 4pairs and so many great colours.
They were also very well priced,Where else can you buy leather shoes for £19.00? They also arrived very quickly..
27 July 2026
Reply from The House of Bruar
Dear Mrs Hodson,
Thank you so much for taking the time to write your review.
These shoes are so popular and you are building quite a collection - still lots of colours to choose from......
I do hope you will continue to enjoy your shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Lovely quality and colour 👍⭐
26 July 2026
Reply from The House of Bruar
Dear Mrs Jordan,
Thank you for your beautifully concise review.
Your words say it all, and I am delighted you are so happy with your purchase.
I do hope you will enjoy further online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good company to deal with
Straightforward website
Great product and sales price
Good delivery
26 July 2026
Reply from The House of Bruar
Dear Mr Dunlop,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchases and with the overall service you received.
I do hope you will continue to enjoy the online shopping experiences with us and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Inaccurately sized product, disappointing experience
Ordered a pair of mule type slippers, thought I'd be ordering a product made in the uk but they are from Spain, there is no mention of this which may have helped with the sizing chart as I would have followed the EU sizing rather than the UK (please look at your sizing chart as this may be misleading). The sizing was incorrect and the product runs very small to an expected fit. My partner is an 8-9 foot size so ordered the 9 as there was no note on product on the website to up-size, my partner joked he has never been a size 10 in his life or ordered a size 10 in any shoe/slipper before. Disappointed as this was a birthday gift for him and was sad on the day to give him a gift that wasn't suitable. Have paid for 2x delivery costs to not even end up with a product. I will not be using this company again in the future....
3 August 2026
Unprompted review
Reply from The House of Bruar
Good morning,
I am so sorry to hear of your disappointing experience and would respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in greater depth if you so wish.
I look forward to hearing from you.
Kind Regards,
Norma - The House of Bruar Team
The products were high quality
The products were high quality, fitted perfectly and were delivered at the specified time. Excellent.
26 July 2026
Reply from The House of Bruar
Dear Mrs Shaw,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchases and the overall service you received.
I do hope you will continue to enjoy your shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
I had to return a dress
I had to return a dress, as it was incorrect. Not only have we been blamed for Evri's incompetence, there has been no apology from this company. Over the year's I have ordered hundreds, if not into the thousands of pounds worth of clothes. I can say after this debacle, I will not be spending another penny, or recommending this company as I have done for many years.
Shame on The House of Bruar. Customer service skills and handling are level 0.
3 August 2026
Unprompted review
Reply from The House of Bruar
Good morning,
I am so sorry to hear of your disappointing experience, and respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss your concerns in greater depth if you so wish.
I look forward to hearing from you.
Kind Regards,
Norma - The House of Bruar Team
No nonsense delivery
No nonsense delivery. Excellent quality of item bought . Prompt response.
27 July 2026
Reply from The House of Bruar
Dear Mrs Bellamy,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchases, and of course there are so many more colours to choose from, as you know!
I do hope you continue to enjoy the online shopping experiences with us and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Lovely lady to take my order
Lovely lady to take my order. Prompt service.
A better price on the shoes than buying them in local shops. Right to my doorstep in good time and tracked on the journey. Thank you
27 July 2026
Reply from The House of Bruar
Dear Mrs Hickling,
I am delighted you are so happy with your shoes and with the overall service you received. As you know, we have so many more colour options if you were of a mind to start a collection....
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Twice I have had trouble ordering on…
Twice I have had trouble ordering on line but telephone contact was very helpful and officiants
Delivery was prompt goods perfect
26 July 2026
Reply from The House of Bruar
Dear Mrs Anderson,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and the overall service you received. I am sorry you experienced some difficulty ordering on line, but you know we are always here to assist in any way.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Beautiful products
Beautiful products, warm and well made, gorgeous fabrics, good service.
16 February 2026
Reply from The House of Bruar
Dear Mrs Bowerman,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchases, and do hope you will continue to enjoy the online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Prompt delivery of a T-shirt from the…
Prompt delivery of a T-shirt from the sale. Given the price it is a bargain! Lovely smooth cotton and great fit. A trustworthy retailer.
23 July 2026
Reply from The House of Bruar
Dear Mrs Powell-Evans,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your T shirt and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Smith,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase, and do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Moorhouse,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Cleasby,
Tank you so much for taking the time to write your review.
I am delighted you are so happy with your shoes, they are proving to be very popular, and of course there are many more colours to choose from should you wish to start a collection!
I do hope this may be the first of many online shopping experiences with us.
Kind Regards,
Norma - The House of Bruar Team
All positive...
For me, it is always a good experience with the House of Bruar. Ease of use website, good choice for making selections, then quick delivery. Their system keeps you advised every step of the way with your order.
Even should there be a rare issue with an item, their real human being(!) staff members are helpful and speedy in resolving the matter. 💯%.
10 July 2026
Reply from The House of Bruar
Dear Ms Rogers,
Thank you so much for taking the time to write your review.
As a loyal customer, your comments are very much appreciated, and I do hope you will continue to enjoy the online shopping experiences with us.
Please be assured of our best (human) attention at all times.
Kind Regards,,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Percival,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchases and the overall service you received.
I do hope you will continue to enjoy the shopping experiences with us, and be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good quality material in the clothes…
Good quality material in the clothes that are carefully packed before dispatch. Notified which company will deliver the parcel and notified when it is due to arrive.
25 July 2026
Reply from The House of Bruar
Dear Mrs Martin,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Efficient ordering
Efficient ordering, speedy delivery and very pleased with my purchase.
25 July 2026
Reply from The House of Bruar
Dear Miss Vine,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and do hope you will continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Haisman,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and do hope this may be the first of many online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.