I placed my order by phone & my experience of moving through the purchasing process until receipt of the item was quick & professional. The parcel was well wrapped & the paperwork with it was clear &... See more
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Review summary
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Reviews shaping this summary
There really are no words to describe The House of Bruar! I have been there a zillion times and it never fails to disappoint! It is a superlative shopping experience with fantastic scenery, service an... See more
Company replied
I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
Company replied
Lambswool slipover Top Quality as expected at Bruar. High quality knit, great colour, good fit. Fast delivery via Royal mail. Bruar is my go to online retailer.
Company replied
Company details
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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A lovely gift
I bought the cricket ball clock as a quirky gift for my friend. He loves it and it is proudly displayed on his bookcase. The service was quick and efficient and the gift came in a nice box.
30 July 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that your friend is pleased with their gift and that you received an efficient delivery service.
Kind regards,
Jennie - The House of Bruar Team
Excellent service
30 July 2026
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased that you are happy with the service you received.
Kind regards,
Jennie - The House of Bruar Team
Recent purchases.
As always, the person who took my order over the telephone was polite, helpful and courteous. They explained clearly the prices of the items I was ordering including the discount for ordering two of a similar item.
29 July 2026
Reply from The House of Bruar
Dear Mrs McDowell,
Thank you for taking the time to leave a review. I am delighted that you received great customer service from my colleague. I hope you are pleased with your new items.
Kind regards,
Jennie - The House of Bruar Team
First order
I found the site easy to find things and a good selection of products, very pleased with my purchases.
29 July 2026
Reply from The House of Bruar
Dear Mrs Cork,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchases, and do hope this will lead to many more online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Philips,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the quality of your purchase and the speed of delivery.
I do hope you will enjoy many more online shopping experiences with us, and assure you of our best attention at all times.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Good quality and fit
Good quality and fit. The item arrived quickly as stated. Thank you.
28 July 2026
Reply from The House of Bruar
Dear Mrs Milton,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and will continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Crippin,
Thank you so much for taking the time to write your review.
I am delighted you are happy with your moccasins, they have proven to be very popular, so I do hope you enjoy wearing them.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Great quality and efficient service.
28 July 2026
Reply from The House of Bruar
Dear Mrs Halker,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with the quality of your garment, and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Dean,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your recent purchase, and I am sure you are aware there are so many more colours to choose from to add to your collection!
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Unwin,
Thank you for your beautifully succinct review, if your purchase looks good it will be!
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Article neatly packaged,no creasing,of…
Article neatly packaged,no creasing,of good quality and delivered in time.Good service.
28 July 2026
Reply from The House of Bruar
Dear Mrs Murphy,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the quality of your garment and the overall service you received.
I do hope this may the first of many online shopping experiences with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team.
Reply from The House of Bruar
Dear Mrs Nott,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your purchase and the overall service you received, and do hope you will continue to enjoy the online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Always exceptional quality
Always exceptional quality
Service fantastic
Great range of colours in a lot of their stock
27 July 2026
Reply from The House of Bruar
Dear Mrs Clink,
Thank you so much for taking the time to write your review..
I am delighted you are so happy with your recent purchases and with the overall service you received.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Very prompt and efficient handling of…
Very prompt and efficient handling of my order by courteous and helpful staff
28 July 2026
Reply from The House of Bruar
Dear Ms Griffiths,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with the service you received, and do hope you are enjoying wearing your lovely new shoes.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am delighted that you are pleased with your new order.
Kind regards,
Jennie - The House of Bruar Team
Defective Jumper and No Response from Customer Service
I purchased the Men's Lambswool Icelandic Crew Jumper, and although it arrived in Australia within the expected delivery timeframe, it unfortunately arrived with a large hole in the back.
Considering the price I paid, this is completely unacceptable and not the level of quality I expected. I had specifically planned to wear this jumper to an event during my trip to New Zealand, but because of its condition, I was unable to wear it.
I contacted your customer service by email and also through the live chat on their website. Despite waiting for a considerable amount of time, I have still not received any response.
This experience has made me question your company's commitment to customer service and the seriousness with which you handle customer concerns. I am no longer confident that I would purchase from your brand again, nor would I feel comfortable recommending it to others unless this matter is resolved appropriately.
5 August 2026
Unprompted review
Reply from The House of Bruar
Good morning,
Thank you for your feedback. I am very sorry to hear that you have had this experience with House of Bruar. If you could please get in touch at customerliaison@houseofbruar.com we will absolutely investigate this further.
Kind regards,
Jennie - The House of Bruar Team
The parcel arrived quickly by royal…
The parcel arrived quickly by royal mail and the item I ordered was beautiful and a perfect fit.
I have worn it twice and it received compliments both times.
28 July 2026
Reply from The House of Bruar
Dear Ms Elliot,
Thank you for taking the time to leave a review. I am so pleased to hear that you received an efficient delivery service and that you are happy with the quality and fit of your new item.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased to hear that you are happy with your new jumper and you received a prompt delivery service.
Kind regards,
Jennie - The House of Bruar Team
Excellent customer services from the House of Bruar
I pre ordered a pair of boots quite some time ago.I had an email saying the boots were back in stock, so I thought I had to place an order. I received two identical pairs in one day, so returned one pair, Customer services have been quick to arrange a refund.
28 July 2026
Reply from The House of Bruar
Dear Ms Miller,
Thank you for taking the time to leave a review. I am so pleased that you have now received your boots and that my colleagues were quick to resolve the duplicate order for you.
Kind regards,
Jennie - The House of Bruar Team
Easy ordering and quick delivery
Easy ordering and quick delivery. Unfortunately the jacket didn’t suit me but very efficient reimbursement.
28 July 2026
Reply from The House of Bruar
Dear Mr Bannerman,
Thank you for taking the time to leave a review. I am so pleased to hear that the ordering and delivery process went smoothly. Sorry that the jacket wasn't quite right on this occasion.
Kind regards,
Jennie - The House of Bruar Team
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