Houfy Reviews 

SEAMLESS.
Ease of communicatioin.

I am new to Houfy and getting to know the system takes time. I guess I didn't realize my entire listing would be inactivated because I didn't respond to a message in my inbox. The message was actually a test from one of my previous renters. Not being able to speak to someone right away was discouraging and the resolution time was up to 48 hours. Luckily I was able to re-list the property immediately and book a renter. It would be great if there was a live chat or quicker resolution times.

I strongly suggest anyone interested in staying at Lake Chelan book their room with the very kind attentive owners of the Cabana's. Their rooms are clean, modern and well appointed for a very comfortable stay at a great location within walking distance to great shopping, dining and recreation. We return year after year to enjoy the comfort they provide.

Love Houfy! No fees for the guests or hosts, unlike Airbnb and VRBO. Always better to book direct through Houfy!

I added Houfy as a direct booking utility for our VRBO business. I have several local FB groups that I'm a member of that allow advertising for direct booking where our condo is located. While marketing our HOUFY listing is tedious, we did finally receive a short stay booking to get started. Our VRBO listing gets tons of exposure and we are able to stay at 85% booked through that, but the HOUFY booking avenue helps with short (in between regular bookings) stays. I found setting up the listing on HOUFY with the importing function of our VRBO listing to be very helpful. I also find the syncing of the calendars to be accurate and timely within an hour or so and the review pull from VRBO is also a great feature. The only negative I would have with my HOUFY experience is when I was setting up the payment processing, HOUFY promoted square versus stripe and offered a promo code to get a first booking discount. So, I decided to use square and setup my account, linked it to HOUFY and after doing so, got a message during the linking process that they don't recommend square because users are getting "non descript" declines on bookings making it problematic for the owners and travelers! Well, I had already gone through the whole process to link it so I have kept it. With the recent booking, I did see that message come through, but it must have processed again or the traveler attempted a second time (they never reached out to me with any issue). I think HOUFY should iron that out or find an alternate vendor to recommend and stop promoting square on their platform. I really hope that we can get about 10% of bookings through HOUFY because it adds to our profitable bottom line to not have all the VRBO outrageous platform fees.

Houfy is a convenient platform for communication and logistics. The site was particularly helpful in securing a vacation rental and coordinating our check in and departure.

Easy site to use. Great to deal more directly with host.

Fair and transparent pricing, legitimately listings, user friendly interface, secure checkout, clear communication.

From start to finish, the entire experience was easy to navigate and process. Communication was easy and felt more personal compared to the “middle man” always being there experience we have had with the other rental sites.

Houfy was easy to use and has the lowest fees, $20.

Very easy to book our reservations. Easy site to navigate

Easy to use. Nice savings.

Whenever a guest clicks on my calendar, they aren’t able to select their preferred dates. Instead, it should prompt them with a clear message that a 30-day minimum stay is required. Right now, guests have to contact me to figure out why they can’t book, and then I have to troubleshoot the issue. Ideally, the system should automatically show the 30-day minimum when dates aren’t available for shorter stays.

Additionally, the system did not prompt guests to pay for their booking. On the backend, I had to Google how to send a payment request, and the button to do this was very hard to find. It looks like plain text, the same as everything else on the page. This button needs to be clearly highlighted and styled as an actual button so hosts can quickly recognize and use it.

It would also be helpful if the payment request link auto-populated in the confirmation email. For example, when we receive a booking request, the email should include a “Send Payment Request” button that we can click directly.

Finally, if there’s a way to fully automate data transfer when connecting our Airbnb account to Houfy, rather than only transferring some information, that would be ideal.

Other than these issues, the website looks very nice.

I was at David's house for a year, he was one of the best I have rented from, I'm a traveling x-ray tech, so when I came home he'd water my plants for me, even when I was there if I needed anything, he would bring it over, when you are away from family and home , small acts of kindness matter , the town has a lot of things to do,I found the people to be so friendly, and I made some life long friends,not to mention the beautiful scenery all around me, I would definitely stay at one of his houses again!

Great to receive our first booking with Houfy. The experience went very well. The only thing was a long delay for the first Stripe payment which was not received until the guest had left. I believe that payments should now be quicker for the second booking so not really an issue. Look forward to receiving more direct bookings from your site.

The Houfy site is very user friendly. The rentals listed have been accurately depicted. Communication with Houfy and the host are efficient. When looking for a home rental I always start with Houfy.

Booking through Houfy was incredibly simple and straightforward. Working directly with the property owner made the process even better—the communication was fast, friendly, and professional. We also appreciated being able to save on booking fees compared to other platforms. Overall, it was a smooth and pleasant experience, and I would definitely use their service again.

No surprises, no hidden fees and requirements.

The app/service was easy to use and provided all the information about my stay that I needed

Everything was easy to do the house we rented was great. I would recommend Houfy because everything went smoothly. I will definitely use Houfy again. Thanks