Hot Sauce Emporium Reviews 

415
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the impressive variety of spicy products, praising the delicious flavors, excellent quality, and reliable heat levels available. Shoppers regularly mention that orders are dispatched promptly, arriving in pristine condition thanks to secure and careful packaging practices. Buyers frequently express their enthusiasm for returning to purchase more items due to the consistently outstanding service provided. Some reviewers were not happy with the postal carrier used for shipping, noting that deliveries occasionally faced frustrating delays before finally arriving. A small group of people also mentioned receiving items that were close to expiration or experiencing occasional issues with packaging seals during transit.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting an amazing variety of heat levels and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting consistently fast shipping times and... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent standard and... See more

Order

Consumers find the order experience to be satisfying, consistently highlighting prompt deliveries and simple... See more

Service

Customers consistently note positive experiences with service, highlighting excellent support alongside fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whilst I haven't sampled the contents yet (and some items are presents for other people), I can say from previous experience that the chilli snacks and hot sauces will be first rate. The ordering pro... See more

Rated 5 out of 5 stars

Great products at reasonable prices. It’s the only place I can consistently purchase Marie Sharpes products. My only criticism is with the Royal Mail delivery which was supposed to be 48hrs and took 4... See more

Rated 5 out of 5 stars

My goto hot sauce supplier. I've always been a fan of the psycho juice range, particularly the Red Savina and the Chipotle Ghost. My last order had an issue due to Royal Mail not the emporium. Althoug... See more

Rated 5 out of 5 stars

easy ordering - looking for hot sauce and did not disappoint the sauces I ordered were hot , hot , hot - luvvly jubbly will defo become a regular customer delivery arrived as advised and driver l... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

415 reviews

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4.8

All reviews

(415)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10 service and customer service

Brilliantly packaged. 10/10 customer service, always a quick response and very helpful. Bought multiple times and not had a problem yet. Feel valued when shopping here. Highly recommend if looking for anything spicy!

6 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Products at Great Prices!

Hot Sauce Emporium has great products for very reasonable prices! I’m always impressed by their range and have never been disappointed. Very fast dispatch and delivery, as well as great customer service! Highly recommended to everyone at all spice levels

2 October 2024
Rated 4 out of 5 stars

Amazing products but the heat ratings...

Amazing products but the heat ratings are higher on the listings than the products actually are. I was terrified at first because everyone has different taste tolerances but I'd say the scotch bonnet/carolina reaper encona sauces you can get from most stores would come in at a 7 in terms of their ratings

27 August 2024
Rated 5 out of 5 stars

I was after some PexPeppers sauces to…

I was after some PexPeppers sauces to try which the Emporium had just stocked, ordered a few things I liked the look of.

The sauces are great, and the Emporium shipped them packed nice and safely so they don't break.

I Look forward to ordering more.

1 August 2024
Rated 5 out of 5 stars

The best customer service ever!

The Hot Sauce Emporium has to have the best customer service I have ever experienced.
We am running a hot sauce challenge at work and needed a variety of sauces of different heats and their staff member Rebekah within minutes game me a list based on my specifications and gave me some really useful information.
I then put in an order at around 3pm and they overnighted it to me, arriving at 12 the following day.

Simply fantastic!!!

28 June 2024
Unprompted review

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